Reviews
I liked that I could get a Uber back to my house so I
I liked that I could get a Uber back to my house so I didn’t have to wait
I liked that I could get a Uber back to my house so I
I liked that I could get a Uber back to my house so I didn’t have to wait
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great feedback! We're glad to hear you appreciated the convenience of the Uber ride home — we know your time is valuable, and we're always looking for ways to make your service experience as smooth as possible. We hope to see you again next time!
I just came in for my first maintenance on my new
I just came in for my first maintenance on my new hyundai. Service was quick and all the staff was nice and friendly. I will be back for next regular maintenance. Thanks South Bay Hyundai
I just came in for my first maintenance on my new
I just came in for my first maintenance on my new hyundai. Service was quick and all the staff was nice and friendly. I will be back for next regular maintenance. Thanks South Bay Hyundai
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing South Bay Hyundai for your first maintenance visit! We're happy to hear everything went smoothly and that our team made you feel welcome. We truly appreciate your kind words and look forward to seeing you again for your next scheduled service. Thanks again!
Purchase was easy and we are happy w purchase…….
Purchase was easy and we are happy w purchase…….we may need to bug you more….
Purchase was easy and we are happy w purchase…….
Purchase was easy and we are happy w purchase…….we may need to bug you more….
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words! We're so glad to hear your purchase experience was easy and that you're happy with your new vehicle. And please — feel free to “bug” us anytime! We're always here to help with anything you need. Enjoy the ride!
Kei is a pleasure to work with.
Kei is a pleasure to work with. Straight shooter who doesn't sugar coat anything. I appreciate the direct responses and desire to find a solution. I highly recommend him as a service advisor. He effectively communicates the issue and the fix.
Kei is a pleasure to work with.
Kei is a pleasure to work with. Straight shooter who doesn't sugar coat anything. I appreciate the direct responses and desire to find a solution. I highly recommend him as a service advisor. He effectively communicates the issue and the fix.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to share your experience! We’re thrilled to hear that Kei provided you with straightforward, solution-focused service. His honest communication and commitment to resolving issues truly make him a standout advisor. We appreciate your recommendation and look forward to continuing to provide the high level of service you deserve!
Thrilled with the service in leasing a new vehicle from
Thrilled with the service in leasing a new vehicle from South Bay Hyundai. Ahmed was patient, thorough and very knowledgeable in reviewing the vehicles features. Appreciated Kevin's flexibility in handling our needs and following up to ensure we are taken care of. Overall absolutely 5 star experience with the team.
Thrilled with the service in leasing a new vehicle from
Thrilled with the service in leasing a new vehicle from South Bay Hyundai. Ahmed was patient, thorough and very knowledgeable in reviewing the vehicles features. Appreciated Kevin's flexibility in handling our needs and following up to ensure we are taken care of. Overall absolutely 5 star experience with the team.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for sharing your wonderful experience with South Bay Hyundai! We're delighted to hear that Ahmed’s patience and expertise, along with Kevin’s flexibility and follow-up, made your leasing process smooth and enjoyable. Your 5-star feedback means a lot to our entire team, and we’re grateful to have had the opportunity to assist you. Enjoy your new vehicle, and we look forward to serving you again!
Mo was the perfect salesperson - not pushy, knowledgable,
Mo was the perfect salesperson - not pushy, knowledgable, friendly, well-mannered, listened to our needs and went above and beyond to ensure our needs were met. Highly recommend!!
Mo was the perfect salesperson - not pushy, knowledgable,
Mo was the perfect salesperson - not pushy, knowledgable, friendly, well-mannered, listened to our needs and went above and beyond to ensure our needs were met. Highly recommend!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words! We're thrilled to hear that Mo provided you with such a positive and professional experience. At our dealership, we strive to offer a no-pressure environment with knowledgeable and attentive service, and it's wonderful to know Mo delivered exactly that. We truly appreciate your recommendation and look forward to serving you again in the future! Enjoy your new vehicle! 🚗✨
This is a review on strictly the service department not
This is a review on strictly the service department not sales as my experience with the service department has been the most disappointing and disrespectful I've encountered at any dealership. Since April 21, I've been going back and forth about a clear paint fading issue on my 2022 Ioniq 5 (Shooting Star color). I was told by the first service advisor --and confirmed by a technician--that the issue would be covered under warranty and that parts would be ordered. Weeks went by without follow-up. When I called myself, I was told the parts had arrived--only to find out later they only ordered half of what was needed, and now suddenly none of it would be covered. I filed a case with Hyundai Corporate as advised, who told me the final decision rests with the dealership. After being ghosted by the service team for weeks, I finally got an answer - denied. The worst part? The service manager, Jeremy, was flat-out disrespectful, rude, and dismissive. Instead of trying to understand my frustration or help resolve the issue, he was condescending and accusatory. Told me that I deliberately put wax on and that I should be accountable which could be further from the truth. I've been nothing but patient and respectful, yet was treated like I was the problem. The only person who showed any professionalism was Will, and I appreciate his effort. But one good employee can't make up for a broken service culture. I came in seeking a resolution and got mistreatment and a runaround. What could have been an opportunity to retain a long-term customer has instead pushed me to share my experience publicly and caution others to take the word of the service department. Highly recommend to document each interaction if there's ever any question and get double/triple confirmations on open ended situations. Avoid this dealership if you value your time, money, and being treated with basic decency. For what it’s worth, I’ve also already reached out to the service director but as on theme, haven't heard back and don't expect to at this point
This is a review on strictly the service department not
This is a review on strictly the service department not sales as my experience with the service department has been the most disappointing and disrespectful I've encountered at any dealership. Since April 21, I've been going back and forth about a clear paint fading issue on my 2022 Ioniq 5 (Shooting Star color). I was told by the first service advisor --and confirmed by a technician--that the issue would be covered under warranty and that parts would be ordered. Weeks went by without follow-up. When I called myself, I was told the parts had arrived--only to find out later they only ordered half of what was needed, and now suddenly none of it would be covered. I filed a case with Hyundai Corporate as advised, who told me the final decision rests with the dealership. After being ghosted by the service team for weeks, I finally got an answer - denied. The worst part? The service manager, Jeremy, was flat-out disrespectful, rude, and dismissive. Instead of trying to understand my frustration or help resolve the issue, he was condescending and accusatory. Told me that I deliberately put wax on and that I should be accountable which could be further from the truth. I've been nothing but patient and respectful, yet was treated like I was the problem. The only person who showed any professionalism was Will, and I appreciate his effort. But one good employee can't make up for a broken service culture. I came in seeking a resolution and got mistreatment and a runaround. What could have been an opportunity to retain a long-term customer has instead pushed me to share my experience publicly and caution others to take the word of the service department. Highly recommend to document each interaction if there's ever any question and get double/triple confirmations on open ended situations. Avoid this dealership if you value your time, money, and being treated with basic decency. For what it’s worth, I’ve also already reached out to the service director but as on theme, haven't heard back and don't expect to at this point
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback, Holmes. We sincerely regret that your experience with our service department left you feeling disappointed and disrespected. That is never the standard we strive to uphold. We understand your concerns regarding the paint issue on your vehicle and the frustration caused by inconsistent communication throughout the process. While we ultimately were unable to assist in resolving the matter to your satisfaction, we do appreciate you bringing the situation to our attention. We also regret that your interactions with our team, left you feeling unheard and disrespected. All customers deserve to be treated with courtesy and professionalism, and it’s clear that your experience did not reflect that expectation. We are grateful for your acknowledgment of Will and will be sure to pass along your kind words. Your feedback is important and will be shared internally to ensure we continue to evaluate and improve our service approach. Thank you again for your comments.
Kei was superior!
Kei was superior! Unfortunately, the service center did not reset the service indicator light. I will need to return for this matter.
Kei was superior!
Kei was superior! Unfortunately, the service center did not reset the service indicator light. I will need to return for this matter.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We're so glad to hear Kei provided you with excellent service—he truly is a standout on our team. We're sorry to hear about the service indicator light not being reset and understand how inconvenient that is. Please feel free to stop by at your earliest convenience, and we’ll take care of it right away. We appreciate your patience and look forward to making it right!
Great Service.
Great Service. Great Team. Our Sales Rep, Eddie was amazing, knowledgeable and super friendly. Thank you for all your hard work.
Great Service.
Great Service. Great Team. Our Sales Rep, Eddie was amazing, knowledgeable and super friendly. Thank you for all your hard work.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words! We're so glad to hear you had a great experience and that Eddie made such a positive impression. We'll be sure to pass along your appreciation to him and the rest of the team. Enjoy your new vehicle, and thank you for choosing SB Hyundai!
Out contacts were Maceo Bradley, Steven Suh, and Conor.
Out contacts were Maceo Bradley, Steven Suh, and Conor. All were very helpful, understanding, and patient with our questions. We most appreciate that there were no "hard sell" discussions, and all Costco discounts and pricing were very transparent without extra unknown charges.
Out contacts were Maceo Bradley, Steven Suh, and Conor.
Out contacts were Maceo Bradley, Steven Suh, and Conor. All were very helpful, understanding, and patient with our questions. We most appreciate that there were no "hard sell" discussions, and all Costco discounts and pricing were very transparent without extra unknown charges.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind feedback! We're thrilled to hear that Maceo, Steven, and Conor provided such a helpful and transparent experience. We’re especially glad you felt comfortable and never pressured—our goal is always to make the car-buying process straightforward and stress-free. We truly appreciate your trust in us and hope you're enjoying your new vehicle! — The South Bay Hyundai Team