Capitol Kia

Never again buying car here. They do not value customers. Horrible experience working with Randy Guzman. This is not a dealership that values customers.... If you are buying from this dealership please do make sure NOT TO WORK WITH RANDY GUZMAN. We bought a new Kia Telluride from this dealership last week. Had a pleasant experience working with the sales guy cesar But then comes the finance guy Randy Guzman, he is extremely rude, doesn't care about customers, did not value our time, made it an unpleasant experience. We reported this to the sales guy and took the car delivery and left. Few days later get a call from Randy saying they made some mistake in numbers and want us to come and resign without discussing any severity of the situation. As we were busy we couldn't go as agreed and made sure to inform the sales guy. But we get another call from Randy saying he is going to repossess the vehicle without explaining what is going on. I told him I am in middle of my baby shower and cannot come now. He did not seem to understand. Finally his manager explained the situation and sent someone home to get the signature. The problem was taken care but calling and saying repossess the vehicle without informing what is going on or how urgent the matter is. The tone, the rudeness was unbelievable. NEVER NEVER WORK WITH RANDY GUZMAN. we went back to complain this to manager.. Which again was not taken seriously. Some GUY working there asked us what are you trying to accomplish by complaining??what the xxxx.HORRIBLE DEALERSHIP. NEVER GO THERE.

New car purchase , dealership liost 2nd key . Car was not detailed when test driven , dusty and dirty. Not satisfied after having driven over 2 hours round... trip .

My salesman, Eugene, was patient, friendly and very helpful in y selection process. Overall great experience. I would highly recommend this place to everyone... looking to buy a new car and for car service

My girlfriend Bought a 2019 Kia Sorento paid in full out the door . NO second key . Have to wait for a second key to be mailed then drive to a dealership... or n my town to get programmed. Pathetic customer service

Best auto service in the Bay Area. Jon (Jonathan) is the best person you can ever ask for. He's just amazing. He TRULY cares. Micah from the service... team has also been very helpful. They simply have a great team of caring experts who know KIA cars.

The salesman Eugene was not pushy very patient and a nice person which made my car buying experience fun, great place to buy a car.

Thank you for your customer service. I am glad my wife found this vehicle on line for me. I love the color. I car handles well. It rides very comfortable.

Randall Clark did a wonderful job showing me the car I decided to buy. I liked his friendly non pushy salesmanship. I appreciate this teams patience... with me since I was without my husband and needed to confirm details with him over the phone late in the evening during the buying process. They were professional, kind and courteous. I'm very happy with my car purchase.

Victor Redd is the exact kind of person you want to deal with when selecting a new vehicle. He’s a straight shooter, patient, and enagaged in YOUR process.... He contacted me when a similar vehicle to my hard-to-find request crossed his desk and a deal was made that same day. Excellent overall experience and highly recommended!

Eugene and Roger were very pleasant to deal with. Even thought it was a 3 hour long process they made me feel very comfortable and welcomed. I would definitely... come back for future purchases.