Subaru of Troy

I would give the dealership zero stars if possible. I had reached out to the dealership to schedule a test drive of a vehicle and they called/texted me the next morning confirming that I was scheduled and gave me a time to come in later that afternoon to test drive the vehicle and meet with the sales manager. I got to the dealership at the time they scheduled me for and the sales manager who I was supposed to see was not at the dealership. I was handed over to a salesperson who clearly knew almost nothing about the vehicle and he went through the CarFax and scanned my license before I took the car for a test drive. A few minutes later he came back just to tell me that the car that the dealership had scheduled for me to drive was not at the dealership because it was being serviced somewhere else. The salesperson said that he would check with the service team about the process to see when the vehicle would be back at the dealership and that he would give me a call the next morning. I drove 25 miles to the dealership for my appointment scheduled by the dealership and I was not able to speak with the sales manager or test drive the car. The next day came and went and I still had not received a call from the salesperson who said he would personally check and give me an update the next day. Almost a week later when I called the dealership to speak to the store manager, I was told that the vehicle was sold just the night before, but I still had not even gotten a call with an update. I am very disappointed with the unprofessional service I received.

Bait and switch. Test drove 2 used cars but then was informed they were actually sold. So they sat me down and started pricing a new car. Very dishonest.

Because of being a caregiver it was difficult to go to dealership in person, however, I was able to call and tell my car salesman, Jeff Meadows, exactly what I wanted. He was able to take care of all the paperwork in advance of my actual appearance at the dealership. Mark Paone had checked all financial contacts and had paperwork ready for me to sign. This is my fifth Subaru and am very happy with the service I received that day and have been very happy with the service side of the dealership as well. Made appt on line, was told what to expect at the time of service and the potential cost of the service. Would definitely recommend to anyone the Subaru car and services that I have received.

Jimmer was such a big help in finding us a vehicle that met our needs. He was exceptionally knowledgeable, courteous and a genuinely kind person. We feel he went above what you expect from a car salesperson. If you need a vehicle PLEASE ask, ask for Jimmer!

We are in for routine oil change and Saifar always makes a point to greet us and say hello. He remembers little details about our purchase. Really a great guy

Sales team was amazing besides the closer that tries to sell you all the warranty's that they never honor. Also service manager was irrational and unreasonable!

The worst experience in buying a truck that was traded at Subaru of Troy. Issues arose before the test drive with repairs that needed to be done such a faulty tire sensor and engine surge failure which was repaired later. Clerical errors with the processing of the insurance charge and I had to request it 3 times for modification under Subaru's direction. After making a deposit to purchase the truck at the agreed price, the internet sale site continued to advertise the price $502.00 lower. I was told it was a mistake and if I broke the deal my deposit was at default. I asked if I could get some free oil changes and was told point blankly "We don't give out free oil changes". The buyer vehicle order at the closing was inflated 440 dollars more and this was not communicated to me; plus this was an error of the sales tax. Their adjustment was played as a new deal for me when in fact the price was the original price. After settling on the finance, my calls were ghosted along with emails sent. In trying to resolve a warranty issue, service appointment requests were difficult to obtain. The needed repair involved leaking oil hoses and should have been noticed at their initial check in. I was told I would get a full tank of gas, and this was not done. The truck I appreciate it but the service and respect were very lacking. I never want to deal with Subaru of Troy again.

The worst experience in buying a truck that was traded at Subaru of Troy. Issues arose before the test drive with repairs that needed to be done such a faulty tire sensor and engine surge failure which was repaired later. Clerical errors with the processing of the insurance charge and I had to request it 3 times for modification under Subaru's direction. After making a deposit to purchase the truck at the agreed price, the internet sale site continued to advertise the price $502.00 lower. I was told it was a mistake and if I broke the deal my deposit was at default. I asked if I could get some free oil changes and was told point blankly "We don't give out free oil changes". The buyer vehicle order at the closing was inflated 440 dollars more and this was not communicated to me; plus this was an error of the sales tax. Their adjustment was played as a new deal for me when in fact the price was the original price. After settling on the finance, my calls were ghosted along with emails sent. In trying to resolve a warranty issue, service appointment requests were difficult to obtain. The needed repair involved leaking oil hoses and should have been noticed at their initial check in. I was told I would get a full tank of gas, and this was not done. The truck I appreciate it but the service and respect were very lacking. I never want to deal with Subaru of Troy again.

Do not go here if you value your time or safety. As far as time goes, I tried calling to check on my car the day I was told it'd be fixed and the day after, and every time it went to voicemail. As for safety, I picked my car up Saturday, 8/17/24 and everything was fine for about 20 miles, until I heard a sound from the rear left wheel. I pulled over, and noticed a brake caliper bracket bolt was missing. Due to the incompetent, poor quality work performed here, I could've been seriously injured or killed if the brake caliper came off. As a mechanic myself, I would never allow a vehicle to leave without making sure it was 100% safe. The cherry on top is I tried calling service after it happened, and my call went to voicemail. Overall, I absolutely cannot recommend Subaru of Troy.

I was trying to buy a used car from the dealership. I test drove the car. I liked the cars features but there was a rip in the driver’s side leather seat. There was also a tear in the passenger’s side leather seat. On the tip of the hood, there was deep marks indicating that the car hit something even though the carfax indicated no accidents. The car was a 2021 Ford Escape listed at $20,900. After test driving, I offered the salesperson $20,000 for the car. As salesmen do, he said they price their cars to sell he didn't think his manager was going to go for it. He wanted me to come inside to talk about it. I said no, that is my offer let me know if it is accepted. He then texts me a breakdown of what the car would cost based on $20,905. I rejected again and said no I can't do that. Again, he texted me about the price their cars to sell and cannot take the offer to his manager taking a thousand dollars off. The next day, I check the car online and see that they have the car listed at 20,563. I replied to his text saying that I find it hard to believe his manager will not take my offer when the car is already reduces by $400 online.. His reply, I was going to reach out to you. Would $20,000 earn your business today. I responded yes. Then he asks if I would be willing to finance with the dealer through Broadview. I said no, I must go to Broadview and pay off a car loan that I currently have and will prepare the loan with them. Then he called and again, I said I wanted the car and would put a down payment down. The next day, the salesman texts me and says Thank you for your offer. We are unable to sell the car to you for $20,000. If anything changes on your end, please let us know. I responded ok. Today, the car is listed online for $20,000. What is going on with the way they do business. I was treated evasively and was misled by this salesman. Was he mad that I didn't accept the original offer or was it because I didn't finance through them? I wouldn't normally use this as a reason but seeing the car marked at the price I offered online, I can't help but think was it because I was a woman shopping alone. This dealership treated me condescendingly