Porsche Downtown LA

Extremely repsonsive although I purchased from another dealership. If I were 2 buy again I’d definitely consider buying from them

This dealer insults their customer. They pretend we borrowed the shiny Rolex and wear it on our wrists. They pretend we wear fake Cartier necklaces. And finally, we spend around $80,000 to get a Mercedes other where. Go, Mercedes! Kick this guy off the road. We checked and wanna confirmed a 718 cayman s this Wednesday. The sales tried to sell it to us for $89,600 and said buy or leave this is the price. We wanna make a $20,000 down payment for financing with a 740+ credit score. But they thought we cannot afford this car. They said they wanna make the bank happy but not to sell this car to us. They want us to do a $50,000 down payment. We made over 20% profit from our investment annually during the COVID pandemic and who will pay you a $50,000 down payment unless my brain is broken. We got a stable income every month and can let them check our phone for multiple bank statements, but it’s not working. A co-signer has to be a relative, that’s the most incredible thing I’ve ever heard this likes I have never bought a car before. One day later after they found out nobody wants to take this car, they change the price to $82,432. Thank god we didn’t choose you. A big saving for my life. We are spending $10,000+ in Hawaii this weekend just to let you know. Every step is a big mistake if you know this business well. Even the bank is thinking we are doing financial fraud and also you guys, although we can afford it. Very funny. I believe you guys didn’t sell or do financing for a very long while which makes you lose the skill of negotiating with the bank and the customer.

Making update to my review below. Porsche Downtown LA contacted me directly and agreed to pay for all repairs and make the situation right. They were very apologetic about the entire situation and are willing to go above and beyond to make things better than right. I appreciate their response.

do not ever trust your car to these liars. They'll even admit to and apologise for lying whilst smiling at you and expect you to be happy that they're even talking to you at all. The sales folks at this location were great in buying the car but the service team fell at the first hurdle, they will waste your time by lying to you repeatedly, when you call them out they'll admit the lie but have no respect for you as a customer but merely expect your acceptance. don't trust them to replace your cabin filters let alone anything else

These people are crooks. We had a deal on a vehicle and Jonathan A. Sold it right out from under me. You cannot trust these people. They are crooked. Do not buy anything from them.

In 2016, I bought my 2017 Porsche Macan fully-loaded at Downtown L.A. Porsche. The sales experience – from test driving four different Porsche SUV and sports-car models, to the calm negotiations – was the most professional in 31 years of car-purchases. Yet, my 2019 customer service and car repair EXCEEDED this positive sales experience. The one throughline in these experiences is DTLA GM Victor Ghassemi. In short, my tires were defective and there was a battery issue. After I talked with a closer dealer who tried to upsell me roughly $3000 in repairs, I reached back to Downtown L.A. Porsche. Within 48 hours, Victor’s professional driver picked-up (and later delivered) my Macan for free. Victor took care of every issue with astonishing generosity. DTLA Porsche service representative Irwin delivered Victor’s directives with organization and timeliness. The whole experience once again made other car brands and service pale in comparison. Thank you, Victor and DTLA Porsche. Like the car, you put the driver and customer first.

After a terrible experience at Rusnak! I had the car there(Rusnak Service Dept." for 5 days with an appointment before they did a "Check Engine Light" Like.. come-on! Really!? I decided to take my Porsche out of there and called Porsche Downtown in L.A. and made an appointment for tomorrow morning with Andy Acevedo Service Advisor. Great guy! I dropped my car the next day and they gave me a beautiful loaner. Which Rusnak never offered me the last four times I had brought my 991. I received a call from Andy around 2 p.m. and told me they replaced a defective engine thermostat and the vehicle was ready for pickup! Like Wow! THANK ANDY AND L.A. PORSCHE FOR THE GREAT SERVICE!

very unprofessional and rude customer service , there are many people working in this place. but no one get back to me with status of my car.

Leased a 2018 White on Red Panamera from Porsche of DTLA on 12/15/17 the sales person Roger and the manager Johnathan made everything easy for me from A to Z. Hands down the best Porsche Dealership I've ever been to.

I recently purchased a new Macan from Porsche Downtown LA. The process from start to finish from the internet team was one of the best shopping experiences I've had from a dealership.