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Porsche Downtown LA

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (16 reviews)
2025 consumer dealer award
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2025 consumer dealer award

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Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (16 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Porsche Downtown LA from DealerRater.

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Extremely repsonsive although I purchased from another

Extremely repsonsive although I purchased from another dealership. If I were 2 buy again I’d definitely consider buying from them

Extremely repsonsive although I purchased from another

Extremely repsonsive although I purchased from another dealership. If I were 2 buy again I’d definitely consider buying from them

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
Worked with:
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Dealer response

Charles, thank you for the feedback! We are always here to help at Porsche Downtown LA!

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Never experience such S***

This dealer insults their customer. They pretend we borrowed the shiny Rolex and wear it on our wrists. They pretend we wear fake Cartier necklaces. And finally, we spend around $80,000 to get a Mercedes other where. Go, Mercedes! Kick this guy off the road. We checked and wanna confirmed a 718 cayman s this Wednesday. The sales tried to sell it to us for $89,600 and said buy or leave this is the price. We wanna make a $20,000 down payment for financing with a 740+ credit score. But they thought we cannot afford this car. They said they wanna make the bank happy but not to sell this car to us. They want us to do a $50,000 down payment. We made over 20% profit from our investment annually during the COVID pandemic and who will pay you a $50,000 down payment unless my brain is broken. We got a stable income every month and can let them check our phone for multiple bank statements, but it’s not working. A co-signer has to be a relative, that’s the most incredible thing I’ve ever heard this likes I have never bought a car before. One day later after they found out nobody wants to take this car, they change the price to $82,432. Thank god we didn’t choose you. A big saving for my life. We are spending $10,000+ in Hawaii this weekend just to let you know. Every step is a big mistake if you know this business well. Even the bank is thinking we are doing financial fraud and also you guys, although we can afford it. Very funny. I believe you guys didn’t sell or do financing for a very long while which makes you lose the skill of negotiating with the bank and the customer.

Never experience such S***

This dealer insults their customer. They pretend we borrowed the shiny Rolex and wear it on our wrists. They pretend we wear fake Cartier necklaces. And finally, we spend around $80,000 to get a Mercedes other where. Go, Mercedes! Kick this guy off the road. We checked and wanna confirmed a 718 cayman s this Wednesday. The sales tried to sell it to us for $89,600 and said buy or leave this is the price. We wanna make a $20,000 down payment for financing with a 740+ credit score. But they thought we cannot afford this car. They said they wanna make the bank happy but not to sell this car to us. They want us to do a $50,000 down payment. We made over 20% profit from our investment annually during the COVID pandemic and who will pay you a $50,000 down payment unless my brain is broken. We got a stable income every month and can let them check our phone for multiple bank statements, but it’s not working. A co-signer has to be a relative, that’s the most incredible thing I’ve ever heard this likes I have never bought a car before. One day later after they found out nobody wants to take this car, they change the price to $82,432. Thank god we didn’t choose you. A big saving for my life. We are spending $10,000+ in Hawaii this weekend just to let you know. Every step is a big mistake if you know this business well. Even the bank is thinking we are doing financial fraud and also you guys, although we can afford it. Very funny. I believe you guys didn’t sell or do financing for a very long while which makes you lose the skill of negotiating with the bank and the customer.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Hello, we'd be happy to speak with you offline about your experience if you'd like to send us an email directly. Thank you. Keni Huang | khuang@dtlamotors.com

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High quality management. Quality Dealership

Making update to my review below. Porsche Downtown LA contacted me directly and agreed to pay for all repairs and make the situation right. They were very apologetic about the entire situation and are willing to go above and beyond to make things better than right. I appreciate their response.

High quality management. Quality Dealership

Making update to my review below. Porsche Downtown LA contacted me directly and agreed to pay for all repairs and make the situation right. They were very apologetic about the entire situation and are willing to go above and beyond to make things better than right. I appreciate their response.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much for your positive rating and review, Jake! We had a lovely time assisting you and we are so glad we were able to salvage our relationship! We hope to see you again and that you have a great day!

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Lying scammers who will happily waste your time

do not ever trust your car to these liars. They'll even admit to and apologise for lying whilst smiling at you and expect you to be happy that they're even talking to you at all. The sales folks at this location were great in buying the car but the service team fell at the first hurdle, they will waste your time by lying to you repeatedly, when you call them out they'll admit the lie but have no respect for you as a customer but merely expect your acceptance. don't trust them to replace your cabin filters let alone anything else

Lying scammers who will happily waste your time

do not ever trust your car to these liars. They'll even admit to and apologise for lying whilst smiling at you and expect you to be happy that they're even talking to you at all. The sales folks at this location were great in buying the car but the service team fell at the first hurdle, they will waste your time by lying to you repeatedly, when you call them out they'll admit the lie but have no respect for you as a customer but merely expect your acceptance. don't trust them to replace your cabin filters let alone anything else

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Nayson, We are disappointed to hear about your recent service experience with us here at Porsche Downtown LA. We sincerely apologize that you felt you couldn't trust us. We would really like to speak with you more about your time with us, and what we can do to turn it around for the better. Could you please directly contact our Service Manager Vicki Carbone? She would be happy to connect with you and do all that she can to improve your time with us! Vicki Carbone | vcarbone@dtlamotors.com

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Do not trust this dealership they are crooks!

These people are crooks. We had a deal on a vehicle and Jonathan A. Sold it right out from under me. You cannot trust these people. They are crooked. Do not buy anything from them.

Do not trust this dealership they are crooks!

These people are crooks. We had a deal on a vehicle and Jonathan A. Sold it right out from under me. You cannot trust these people. They are crooked. Do not buy anything from them.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Thank you for your feedback KB. We apologize that the prior appointment on this car chose to go through with their purchase. We always strive to be transparent and helpful in all of our communications with our clients. We're here to help locate the perfect Porsche for you that isn't spoken for!

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Happy sale and service with Victor the GM

In 2016, I bought my 2017 Porsche Macan fully-loaded at Downtown L.A. Porsche. The sales experience – from test driving four different Porsche SUV and sports-car models, to the calm negotiations – was the most professional in 31 years of car-purchases. Yet, my 2019 customer service and car repair EXCEEDED this positive sales experience. The one throughline in these experiences is DTLA GM Victor Ghassemi. In short, my tires were defective and there was a battery issue. After I talked with a closer dealer who tried to upsell me roughly $3000 in repairs, I reached back to Downtown L.A. Porsche. Within 48 hours, Victor’s professional driver picked-up (and later delivered) my Macan for free. Victor took care of every issue with astonishing generosity. DTLA Porsche service representative Irwin delivered Victor’s directives with organization and timeliness. The whole experience once again made other car brands and service pale in comparison. Thank you, Victor and DTLA Porsche. Like the car, you put the driver and customer first.

Happy sale and service with Victor the GM

In 2016, I bought my 2017 Porsche Macan fully-loaded at Downtown L.A. Porsche. The sales experience – from test driving four different Porsche SUV and sports-car models, to the calm negotiations – was the most professional in 31 years of car-purchases. Yet, my 2019 customer service and car repair EXCEEDED this positive sales experience. The one throughline in these experiences is DTLA GM Victor Ghassemi. In short, my tires were defective and there was a battery issue. After I talked with a closer dealer who tried to upsell me roughly $3000 in repairs, I reached back to Downtown L.A. Porsche. Within 48 hours, Victor’s professional driver picked-up (and later delivered) my Macan for free. Victor took care of every issue with astonishing generosity. DTLA Porsche service representative Irwin delivered Victor’s directives with organization and timeliness. The whole experience once again made other car brands and service pale in comparison. Thank you, Victor and DTLA Porsche. Like the car, you put the driver and customer first.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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AWESOME SERVICE!

After a terrible experience at Rusnak! I had the car there(Rusnak Service Dept." for 5 days with an appointment before they did a "Check Engine Light" Like.. come-on! Really!? I decided to take my Porsche out of there and called Porsche Downtown in L.A. and made an appointment for tomorrow morning with Andy Acevedo Service Advisor. Great guy! I dropped my car the next day and they gave me a beautiful loaner. Which Rusnak never offered me the last four times I had brought my 991. I received a call from Andy around 2 p.m. and told me they replaced a defective engine thermostat and the vehicle was ready for pickup! Like Wow! THANK ANDY AND L.A. PORSCHE FOR THE GREAT SERVICE!

AWESOME SERVICE!

After a terrible experience at Rusnak! I had the car there(Rusnak Service Dept." for 5 days with an appointment before they did a "Check Engine Light" Like.. come-on! Really!? I decided to take my Porsche out of there and called Porsche Downtown in L.A. and made an appointment for tomorrow morning with Andy Acevedo Service Advisor. Great guy! I dropped my car the next day and they gave me a beautiful loaner. Which Rusnak never offered me the last four times I had brought my 991. I received a call from Andy around 2 p.m. and told me they replaced a defective engine thermostat and the vehicle was ready for pickup! Like Wow! THANK ANDY AND L.A. PORSCHE FOR THE GREAT SERVICE!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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I will not service my car in Porsche downtown LA

very unprofessional and rude customer service , there are many people working in this place. but no one get back to me with status of my car.

I will not service my car in Porsche downtown LA

very unprofessional and rude customer service , there are many people working in this place. but no one get back to me with status of my car.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Best dealer and deals in SO CAL

Leased a 2018 White on Red Panamera from Porsche of DTLA on 12/15/17 the sales person Roger and the manager Johnathan made everything easy for me from A to Z. Hands down the best Porsche Dealership I've ever been to.

Best dealer and deals in SO CAL

Leased a 2018 White on Red Panamera from Porsche of DTLA on 12/15/17 the sales person Roger and the manager Johnathan made everything easy for me from A to Z. Hands down the best Porsche Dealership I've ever been to.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great shopping experience

I recently purchased a new Macan from Porsche Downtown LA. The process from start to finish from the internet team was one of the best shopping experiences I've had from a dealership.

Great shopping experience

I recently purchased a new Macan from Porsche Downtown LA. The process from start to finish from the internet team was one of the best shopping experiences I've had from a dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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