Lying scammers who will happily waste your time
do not ever trust your car to these liars. They'll even admit to and apologise for lying whilst smiling at you and expect you to be happy that they're even talking to you at all. The sales folks at this location were great in buying the car but the service team fell at the first hurdle, they will waste your time by lying to you repeatedly, when you call them out they'll admit the lie but have no respect for you as a customer but merely expect your acceptance. don't trust them to replace your cabin filters let alone anything else
Hello Nayson, We are disappointed to hear about your recent service experience with us here at Porsche Downtown LA. We sincerely apologize that you felt you couldn't trust us. We would really like to speak with you more about your time with us, and what we can do to turn it around for the better. Could you please directly contact our Service Manager Vicki Carbone? She would be happy to connect with you and do all that she can to improve your time with us! Vicki Carbone | email@example.com
Do not trust this dealership they are crooks!
These people are crooks. We had a deal on a vehicle and Jonathan A. Sold it right out from under me. You cannot trust these people. They are crooked. Do not buy anything from them.
Thank you for your feedback KB. We apologize that the prior appointment on this car chose to go through with their purchase. We always strive to be transparent and helpful in all of our communications with our clients. We're here to help locate the perfect Porsche for you that isn't spoken for!
Happy sale and service with Victor the GM
In 2016, I bought my 2017 Porsche Macan fully-loaded at Downtown L.A. Porsche. The sales experience – from test driving four different Porsche SUV and sports-car models, to the calm negotiations – was the most professional in 31 years of car-purchases. Yet, my 2019 customer service and car repair EXCEEDED this positive sales experience. The one throughline in these experiences is DTLA GM Victor Ghassemi. In short, my tires were defective and there was a battery issue. After I talked with a closer dealer who tried to upsell me roughly $3000 in repairs, I reached back to Downtown L.A. Porsche. Within 48 hours, Victor’s professional driver picked-up (and later delivered) my Macan for free. Victor took care of every issue with astonishing generosity. DTLA Porsche service representative Irwin delivered Victor’s directives with organization and timeliness. The whole experience once again made other car brands and service pale in comparison. Thank you, Victor and DTLA Porsche. Like the car, you put the driver and customer first.
After a terrible experience at Rusnak! I had the car there(Rusnak Service Dept." for 5 days with an appointment before they did a "Check Engine Light" Like.. come-on! Really!? I decided to take my Porsche out of there and called Porsche Downtown in L.A. and made an appointment for tomorrow morning with Andy Acevedo Service Advisor. Great guy! I dropped my car the next day and they gave me a beautiful loaner. Which Rusnak never offered me the last four times I had brought my 991. I received a call from Andy around 2 p.m. and told me they replaced a defective engine thermostat and the vehicle was ready for pickup! Like Wow! THANK ANDY AND L.A. PORSCHE FOR THE GREAT SERVICE!
I will not service my car in Porsche downtown LA
very unprofessional and rude customer service , there are many people working in this place. but no one get back to me with status of my car.
Best dealer and deals in SO CAL
Leased a 2018 White on Red Panamera from Porsche of DTLA on 12/15/17 the sales person Roger and the manager Johnathan made everything easy for me from A to Z. Hands down the best Porsche Dealership I've ever been to.
Great shopping experience
I recently purchased a new Macan from Porsche Downtown LA. The process from start to finish from the internet team was one of the best shopping experiences I've had from a dealership.
too expensive for repairing your vehicle.
I am satisfied with their service and facilities, but repairing cost is too much high comparing other brands. I am driving passat, but I am so worried whenever I get some warnings including oil changes. You will know that changing oil cost is very expensive.
Porsche of DTLA poor service department
I had a good experience with the sales department to buy my new 911 at Porsche of DTLA. However, the first time I brought it in for service it was very clear that this was not a customer service oriented department. First, they were very slow, not particularly courteous, and most importantly they did not properly address the issues I brought in the car for. Further, they charged me $300 to replace a tire on the Cayenne loaner vehicle I used due to a tiny screw in the tread that could have easily been patched for $20. This is simply gouging the customer. The service manager, Vicky has a 'I don't give a xxxx about you' attitude. This department is not living up to the expectations that most people have when it comes to Porsche. In the future I will take all of my service needs for my vehicles as well as my future purchases to another local dealership where I will receive competent service and be treated as a valued customer- something I did not receive at Porsche of Downtown LA.
Wonderful Buying Experience
Just purchased our 911 from Porsche of DTLA. First time at this dealership and found the showroom to be sleek and inviting. Every staff we met were friendly and professional. We worked with Eugene and his sales manager Victor. Both were great to work with and made sure we left as happy customers. The buying process was easy and we never once felt pressured. Buying a new car should be a fun and enjoyable experience. Eugene and Victor certainly delivered. Won't hesitate to buy from them again.