Reviews
As all of you, I have seen the commercials about becoming
As all of you, I have seen the commercials about becoming a "SEWELL" customer. I was excited to find a car dealership that didn't play games with clients and add "addendums" to their vehicles. I spoke with a salesman named Hamza about two 2025 Escalades that had just arrived. I promptly sent him all of my trade info so he could work an "over the phone" deal with me. I explained I was an hour away from his dealer, but was drawn the the customer service they advertised. I also questioned him about making sure there was no dealer "adds", as I feel like we are done with the days of that. He agreed, and supposedly went on to work my deal. More than 24 hours passed and no response (which is very unprofessional in my opinion). I happened to be about 30 min from the dealership the next day and decided to drive over (maybe they would pay better attention to me in front of them). Upon finding Hamza, I told him who I was and he looked like he had made a mistake because he never got back to me. He then bounced around for 15 min trying to locate the vehicle supposed to be available. He returned and one was sold and one was not able to be located?? Strange, but I asked him to just run the numbers while I was there anyway as I know what I want in the new vehicle. He scurried off to his manager and came back with the most rediculous trade in price on my truck that I've ever seen, they were $17k below any other dealer's starting price on my trade. They also have additional charges of the tire locks ($25) and tint (front two windows only $75) for $1595 additional. Mislead about a vehicle being available, insulted with a low ball trade price, and if that's what being a "SEWELL" is all about, I will never be a client... Buyer's beware, they are not what they advertise.
As all of you, I have seen the commercials about becoming
As all of you, I have seen the commercials about becoming a "SEWELL" customer. I was excited to find a car dealership that didn't play games with clients and add "addendums" to their vehicles. I spoke with a salesman named Hamza about two 2025 Escalades that had just arrived. I promptly sent him all of my trade info so he could work an "over the phone" deal with me. I explained I was an hour away from his dealer, but was drawn the the customer service they advertised. I also questioned him about making sure there was no dealer "adds", as I feel like we are done with the days of that. He agreed, and supposedly went on to work my deal. More than 24 hours passed and no response (which is very unprofessional in my opinion). I happened to be about 30 min from the dealership the next day and decided to drive over (maybe they would pay better attention to me in front of them). Upon finding Hamza, I told him who I was and he looked like he had made a mistake because he never got back to me. He then bounced around for 15 min trying to locate the vehicle supposed to be available. He returned and one was sold and one was not able to be located?? Strange, but I asked him to just run the numbers while I was there anyway as I know what I want in the new vehicle. He scurried off to his manager and came back with the most rediculous trade in price on my truck that I've ever seen, they were $17k below any other dealer's starting price on my trade. They also have additional charges of the tire locks ($25) and tint (front two windows only $75) for $1595 additional. Mislead about a vehicle being available, insulted with a low ball trade price, and if that's what being a "SEWELL" is all about, I will never be a client... Buyer's beware, they are not what they advertise.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Dear Ryan, thank you for bringing this to our attention. I sincerely apologize that we did not give you the Sewell experience that you deserve. Please reach out to me at 281-496-8717 or rvarma@sewell.com. Your satisfaction is very important to us, and I would appreciate the opportunity to learn more about your visit. I look forward to hearing from you soon. Sincerely, Ratan Varma Sales Manager Sewell Cadillac of Houston
They were great to work with.
They were great to work with. We live in Dallas but the car we wanted was in Houston. We were able to negotiate a deal through email and text with one final call. It was a great experience. Then in person when we picked up the car, the personal approach of Devin and Bo was exceptional. We would highly recommend them to everyone. "Sewell for life."
They were great to work with.
They were great to work with. We live in Dallas but the car we wanted was in Houston. We were able to negotiate a deal through email and text with one final call. It was a great experience. Then in person when we picked up the car, the personal approach of Devin and Bo was exceptional. We would highly recommend them to everyone. "Sewell for life."
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for trusting us with your vehicle purchase all the way from Dallas! We are thrilled to hear that you had a seamless car-buying experience with the team. We will share your kind words with Devin Wygal and Bo Buckley. Congratulations on your new vehicle and welcome to the Sewell family!
It felt like a bait and switch - I enquired about a
It felt like a bait and switch - I enquired about a vehicle that was listed for a certain price, and then they told me it was transferred to an affiliate dealership (also owned by Sewell) and they attempted to raise the price $5,000. Stay away!
It felt like a bait and switch - I enquired about a
It felt like a bait and switch - I enquired about a vehicle that was listed for a certain price, and then they told me it was transferred to an affiliate dealership (also owned by Sewell) and they attempted to raise the price $5,000. Stay away!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
KP, thank you for making us aware of your experience. I am sorry to hear that the vehicle you were inquiring about was transferred to one of our other dealerships. It would be my pleasure to look into this for you and answer any questions or concerns you may have. Please contact me directly at 281-496-8765 or hayala@sewell.com. I look forward to speaking with you. Sincerely, Horacio Ayala Sales Manager Sewell Cadillac of Houston
Sewell off Katy freeway went in to purchase a lyric.
Sewell off Katy freeway went in to purchase a lyric. I talked with a lady can’t remember her name, didn’t give me a card or anything. She kept going to the back saying she needed to talk to her team about the color of the vehicle or if they had it. She giving me the run around about the color I wanted. Very frustrating, so I left. People always bragging about this place, I didn’t experience none of the good things people are talking about, only negative. I want visit this place again or recommend.
Sewell off Katy freeway went in to purchase a lyric.
Sewell off Katy freeway went in to purchase a lyric. I talked with a lady can’t remember her name, didn’t give me a card or anything. She kept going to the back saying she needed to talk to her team about the color of the vehicle or if they had it. She giving me the run around about the color I wanted. Very frustrating, so I left. People always bragging about this place, I didn’t experience none of the good things people are talking about, only negative. I want visit this place again or recommend.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Kj, thank you for making us aware of your visit. I am very sorry that you did not receive the Sewell experience that is expected of us. I would appreciate the opportunity to learn more about your visit and offer my assistance with your search for a Lyriq. Your satisfaction is very important. I can be contacted directly at 281-496-8717 or rvarma@sewell.com. I look forward to hearing from you soon. Sincerely, Ratan Varma Sales Manager Sewell Cadillac of Houston
Very poor communication don’t wait your going up to see
Very poor communication don’t wait your going up to see HAMZA TAHA one of the worst salesman’s I ever had
Very poor communication don’t wait your going up to see
Very poor communication don’t wait your going up to see HAMZA TAHA one of the worst salesman’s I ever had
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Dear James, We regret to hear you did not have a positive experience with our sales associate. I would appreciate the opportunity to learn more about your experience. At your earliest convenience please contact me at 281-496-8765 or hayala@sewell.com. I look forward to hearing from you soon. Sincerely, Horacio Ayala Sales Manager Sewell Cadillac of Houston
Electric Vehicles Buyers BEWARE.
Electric Vehicles Buyers BEWARE. In the many years of buying vehicles from Sewell Cadillac or Sewell MB of W. Houston, they're now doing "typical" dealer stuff. I suspect they're under new management, or a younger generation Sewell relative. They're recommending "scheduled maintenance" work that's not required by GM. You buy an electric under the expectation that your maintenance cost is LESS than an ICE vehicle. So to help THEM generate revenue anyways, I guess they've decided to recommend Tire balancing and front-end alignments, and god knows what else at scheduled intervals. It's pure xx. If you buy a Lyriq you can obviously afford whatever maintenance they throw out there, so it's the principle of the matter. But you can also afford buying all sorts of other vehicles next time you're in the market as well. I never expected Sewell to be become just another typical dealer. Unfortunate. Sad part, is they have so many great reviews from the past, this one wont' matter to them. But hey, this might help someone better manage their expectations when buying their next Sewell. It's behaving like all the TYPICAL dealers now. SMH
Electric Vehicles Buyers BEWARE.
Electric Vehicles Buyers BEWARE. In the many years of buying vehicles from Sewell Cadillac or Sewell MB of W. Houston, they're now doing "typical" dealer stuff. I suspect they're under new management, or a younger generation Sewell relative. They're recommending "scheduled maintenance" work that's not required by GM. You buy an electric under the expectation that your maintenance cost is LESS than an ICE vehicle. So to help THEM generate revenue anyways, I guess they've decided to recommend Tire balancing and front-end alignments, and god knows what else at scheduled intervals. It's pure xx. If you buy a Lyriq you can obviously afford whatever maintenance they throw out there, so it's the principle of the matter. But you can also afford buying all sorts of other vehicles next time you're in the market as well. I never expected Sewell to be become just another typical dealer. Unfortunate. Sad part, is they have so many great reviews from the past, this one wont' matter to them. But hey, this might help someone better manage their expectations when buying their next Sewell. It's behaving like all the TYPICAL dealers now. SMH
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Mr. Eagleton, thank you for taking my call. As we discussed on our phone call, the maintenance recommendations that we made are services that we know provides value to your vehicle and will increase the lifespan of the tires. We greatly appreciate the valuable feedback you provided and thank you again for speaking with me. If you need anything in the future please don’t hesitate to ask for me. Sincerely, Ryan Nemic Service Director Sewell Cadillac of Houston
Ryan, Thanks for taking the time to respond to my post, along with the effort to reach out to us to discuss. Quite frankly I was pleasantly surprised of your sincere effort to retain me as a customer. I can appreciate the unique aspects of electric vehicles, and Sewell's attempt to increase the lifespan of the tires. Although I don't agree with dealer recommendations that exceed that of the OEM, I can appreciate your intentions, and they do seem sincere. You've retained us as a valued Sewell customers, although we'll likely pass on recommendations outside Cadillac's recommendations in the future.
Just had oil changed this morning and this dealership
Just had oil changed this morning and this dealership charging a lot more money compared to other Cadillac dealerships in area for same service
Just had oil changed this morning and this dealership
Just had oil changed this morning and this dealership charging a lot more money compared to other Cadillac dealerships in area for same service
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your frustrations with us. At Sewell, we strive to offer competitive pricing whenever possible. We greatly appreciate your valuable feedback and hope we can continue serving you in the future. Thank you.
I had a great experience on my recent purchase at Sewell
I had a great experience on my recent purchase at Sewell everyone was helpful and my sales rep was on top on everything, overall I’m very satisfied.
I had a great experience on my recent purchase at Sewell
I had a great experience on my recent purchase at Sewell everyone was helpful and my sales rep was on top on everything, overall I’m very satisfied.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are thrilled you had a great car-buying experience, Roberto. Thank you for choosing Sewell.
Jon was very attentive and knowledgeable about the
Jon was very attentive and knowledgeable about the vehicle I was interested in. Jon also followed up with me to ensure I found what I was looking for.
Jon was very attentive and knowledgeable about the
Jon was very attentive and knowledgeable about the vehicle I was interested in. Jon also followed up with me to ensure I found what I was looking for.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
We are glad you had a great car-buying experience, Mr. Burns! Thank you for being a Sewell customer.
The sales representative followed up on a question,
The sales representative followed up on a question, showing a desire to help a customer. Impressive.
The sales representative followed up on a question,
The sales representative followed up on a question, showing a desire to help a customer. Impressive.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
We appreciate you taking the time to share your experience, Mr. Bystry. Thank you for choosing Sewell.