Sewell Cadillac of Houston

Our experience with Mackenzie and Sewell could not have been better. She replied promptly, answered all our questions and concerns quickly and professionally. We were purchasing from Virginia and ordering a car from Texas was a daunting prospect but the employees we dealt with at Sewell were absolutely amazing. There were no hidden fees, they were transparent about small cosmetic flaws we would never have see in pictures but since we couldn’t be there in person she sent us videos walking around the car showing every detail. Small flaws were repaired for us before the car shipped. Literally, the car is better than we could have hoped for! We are so thankful for the way Sewell treated us and would highly recommend Mackenzie and her team. 5 star experience!

Very bad experience. I was ready to buy the car and I thought it would be a good deal, but no one ever returned my call and obviously someone else bought it. But I keep looking. I think something better will come along for me.

Outstanding service, my vehicle was listed in Cars.com & all of the details were perfectly listed. Very nice salesperson & the transaction was quick & efficient. Highly recommend.

No matter how flashy the commercials are or how much they hype up “The Sewell Experience,” don’t believe the lies. My experience with Sewell Cadillac of Houston has been nothing short of terrible, and I can confidently say this will be my last interaction with this dealership. This is my third Cadillac, and without a doubt, this has been the worst experience I’ve ever had with any dealership. Honestly, I would have been better off buying a car from Matilda’s dad. The red flags were there from the start—I should’ve known better when they initially tried to get me to sign for a car I had never even seen just so they could meet their end-of-the-month quotas. Unfortunately, things only went downhill from there. While the salesman was helpful, that was the only positive part of this experience. I never met directly with the finance department; instead, they relayed everything through the salesman, which should have been another warning sign. I purchased the car right before closing, and because it was dark, I didn’t notice a hole in the front seat of what was supposed to be a brand-new car. The business department also completely dropped the ball—GM Financial called me for three weeks because Sewell failed to send them the payoff for my trade-in. To make matters worse, they didn’t complete the proper paperwork for my vehicle, bombarded me with texts after the fact to get my signature on documents that should have been handled before I ever left the lot, and made empty promises. I was told I couldn’t even schedule a simple car wash I was promised at purchase because their assistant was out. Over a week has passed, and still, no one has reached out. To top it all off, they conveniently failed to mention until after the purchase that I would only receive one free oil change—unlike my previous Cadillac leases, which included free oil changes for the duration of the lease. Bottom line: do not go to Sewell Cadillac of Houston. I wish I never did. The so-called “Sewell Experience” is nothing more than a frustrating, dishonest, and unprofessional disaster.

I very recently bought a 2025 LYRIQ from the Sewell family. I have exclusively driven Acura’s (10ea) for the past 15 years but decided to take the plunge and go all electric. Acura didn’t have a good option, so I did my research and settled on the LYRIQ as the best option balancing design, reliability, and the features I wanted. I tried a dealership in the far North Houston area and while they were nice, they lacked follow up when I decided to make a purchase. I then tried Sewell and am so glad I did. I have to say it was the most hassle-free experience to buy a new car in nearly 50 years of experience. My salesperson was Cailee Thames, and she was fabulous. She answered all my questions, and I very quickly got what I think was an exceptionally fair price, based on my research. I never had to go through the traditional drill of “let me get the sales manager” who then wants to upsell. I dealt only with Cailee. Since I needed my wife to come back and make the final decision, I was prepared to pay a deposit to hold it, but Cailee said that’s not the way they do business. A handshake held the car for several days before we could get back. Everyone I came in contact with was very professional and focused on the customer. All the closing documents were done online and provided in print form. Of course, the car was flawless, inside and out. About a week after I got the car, I decided I wanted to get the Tesla charger adapter. I called the closer dealer, and they quoted me $400+ so I went back to Cailee who got it for me at $225, as we had discussed earlier. I live a long way from them and wanted it shipped to save the drive and expected I’d have to pay for shipping, but no, the parts department said they would take care of it, and it went out the same day. So, my bottom line is that the Sewell dealership does treat you like a “customer for life” from the beginning of the experience. I can highly recommend buying from Sewell, even if they are not the closest to you. And if you’re lucky enough to be assigned Cailee, you’ll be even happier .

As all of you, I have seen the commercials about becoming a "SEWELL" customer. I was excited to find a car dealership that didn't play games with clients and add "addendums" to their vehicles. I spoke with a salesman named Hamza about two 2025 Escalades that had just arrived. I promptly sent him all of my trade info so he could work an "over the phone" deal with me. I explained I was an hour away from his dealer, but was drawn the the customer service they advertised. I also questioned him about making sure there was no dealer "adds", as I feel like we are done with the days of that. He agreed, and supposedly went on to work my deal. More than 24 hours passed and no response (which is very unprofessional in my opinion). I happened to be about 30 min from the dealership the next day and decided to drive over (maybe they would pay better attention to me in front of them). Upon finding Hamza, I told him who I was and he looked like he had made a mistake because he never got back to me. He then bounced around for 15 min trying to locate the vehicle supposed to be available. He returned and one was sold and one was not able to be located?? Strange, but I asked him to just run the numbers while I was there anyway as I know what I want in the new vehicle. He scurried off to his manager and came back with the most rediculous trade in price on my truck that I've ever seen, they were $17k below any other dealer's starting price on my trade. They also have additional charges of the tire locks ($25) and tint (front two windows only $75) for $1595 additional. Mislead about a vehicle being available, insulted with a low ball trade price, and if that's what being a "SEWELL" is all about, I will never be a client... Buyer's beware, they are not what they advertise.

They were great to work with. We live in Dallas but the car we wanted was in Houston. We were able to negotiate a deal through email and text with one final call. It was a great experience. Then in person when we picked up the car, the personal approach of Devin and Bo was exceptional. We would highly recommend them to everyone. "Sewell for life."

It felt like a bait and switch - I enquired about a vehicle that was listed for a certain price, and then they told me it was transferred to an affiliate dealership (also owned by Sewell) and they attempted to raise the price $5,000. Stay away!

Sewell off Katy freeway went in to purchase a lyric. I talked with a lady can’t remember her name, didn’t give me a card or anything. She kept going to the back saying she needed to talk to her team about the color of the vehicle or if they had it. She giving me the run around about the color I wanted. Very frustrating, so I left. People always bragging about this place, I didn’t experience none of the good things people are talking about, only negative. I want visit this place again or recommend.

Very poor communication don’t wait your going up to see HAMZA TAHA one of the worst salesman’s I ever had