I purchased a 2007 Nissan Murano from The Auto Store on May 14, 2019. I also purchased a warranty with CARS Plus Protection through The Auto Store. In... the month that has followed, they have not acted honorable and have been dishonest. During the short test drive, I didn't notice any problems. However, problems started immediately after purchase. First, the key fob I was given was in pieces. It did not work. I was told that I could buy one online and get it programmed by a locksmith. Wrong! The only key fob you can get for this vehicle is from Nissan. The cost of the key fob and programming is $450.00. Second, as I drove off the lot, my daughter, who was following me, noticed that one of the tail lights did not work. I immediately called the dealer. I was told to take it to the garage they use in Walkertown. The entire tail light assembly was replaced. Now, the real trouble began. After driving a while and everything gets warmed up, the vehicle would jerk, jump, and slip whenever I made a turn. I thought something was wrong in the steering. Again, I was sent to the garage they use. They kept my vehicle for three days. When I picked it up, the mechanic said he replaced the right front axle, but that didn't fix the problem. He said that maybe it had something to do with the AWD. He said that he could not fix it. The Auto Store did not offer any solutions. I took the vehicle to Oakley's Auto Worx. Within five minutes, the problem had been diagnosed as the differential. According to them, this is a known issue for these vehicles. To replace the differential, it would cost more than $1,000.00. I agreed to have a service done on it in hopes that it would fix the problem. It did not. That cost $150.00. The Auto Store did not pay for that. On June 3rd, I notified The Auto Store that the differential needed to be replaced. I was told that it was covered under the warranty. I contacted CARS Plus Protection and was told that they had not received the contract nor the payment and, therefore, would not cover the repair. They also said that they would not cover the vehicle until the repair had been completed and proof had been sent to them, After this, The Auto Store refused to pay for the repair or even help with it. I was told that the vehicle was purchased "As Is" and they were not responsible. I found this strange as they agreed to repair it when I first notified them of the problem. Therefore, the vehicle is being repaired at my expense. The Auto Store was not as good as their word. I believe they found out what the problem was and did not want to pay the costs and had the mechanic say that he could not fix it. They also did not send in the warranty paperwork and payment in a timely manner which caused the repair to not be covered. The Auto Store made the buying process easy and they pleasant to deal with. However, when a problem arose, they turned into something totally different. I do not recommend them at all.
I absolutely dislike car shopping but Brandon and his staff made my experience worth trying again. I received the best genuine customer service ever!... As long as Auto Solution in Walkertown is still in business I will only buy cars from them.
Every one was helpful and willing to do what even they needed to do to get the deal done.
Best deal-good personality. Friendly and courteous service. Very helpful-will recommend to all my friends and excels in every way.
Very nice people to deal with, very friendly and worked out a great deal for my car.
Izzy was honestly the best salesman I could ask for. Very helpful and super friendly. He definitely deserves recognition for his astounding efforts.
I had a great experience at this dealership and would highly recommend.
This has been the most positive easiest process I have been though for purchasing a car. The staff was friendly, knowledgeable, and really worked with... us to get the best deal possible. We would recommend the auto store to anyone in need of a vehicle.
It was quick, In and out it was a truly awesome experience here with these people.
The buying process went smoothly and easy. Would definitely recommend this dealer to my friends and family.