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Wanted a small car and endended up with a ford fusion. Week later car shaking took it in and they said i need new brakes ???. Car has pre set speed limit... of 80???? So now suppose to get new keys 200+ for breaks and 300+ for 2 key to reset. When i spoke with manage he laughed like it was a big joke i guess they just wanted to get rid of the car now stuck with a money pit just great. Im the joke of toyato bountiful. Wish i was rich so i could get better service. What sales person does not know things about the car they are selling?????
This is the only place I will now do business! Jeff had the vehicle I was interested in prepared for me to drive right upon arrival. From there it was... a no pressure customer service focused experience! Their finance manager (Ghassan) was equally impressive and made it a point to explain all of my options to me and then he worked one on one with the bank I financed through to get me the vehicle and the financing I wanted. I have always dreaded buying a car but now that I have experienced this new level of customer service I will never buy a car anywhere else!
Blown away, this is a great team! I have the car I wanted and the staff was excellent. Josh E. & Aaron were amazing, I learned so much about leasing and... feel totally confident that i can tame this new beast. :) Thanks guys!
Camille Thanks for the wonderful feedback. We appreciate the opportunity to provide a great experience! Performance Toyota Bountiful Management
This has been the best experience I have ever had with a dealership. Flat out they will take care of you. Cody and KC were the best to work with. Thanks... guys for all the help and letting my kids be there made it easier.
Instant response about my vehicle inquiry, and he kept in consistent contact with me. He went out of his way to try to get to know me and what I was looking... for. I wound up not being financially ready to buy just yet, but I will keep this dealership at the forefront of my brain when the time comes in the very near future.
Was called by Jen, she said " if you drive down here (45 min away from where we live) it will not be a waste of your time." "We are Giving great deals... in 2016 vehicles. " She said hi and then put us with someone else who shows us 2017 vehicles, totally un informed. We basically got ditched . We were not browsing , we were prepared to buy a premium vehicle that day! We left after little over an hour as the guy showing us was nice but not well informed and Jen stopped by and disappeared again. Never saying I'm so sorry I'm in the middle of a sale (or what ever she was doing) it will be x amount of time or Anything. Well she did waste our time !!!!!!! Not going there again ! Aggravating.
I had a bad experience at this place years ago but assumed things had changed and figured I'd give them another try. So this time my wife and I went in... looking for a used vehicle and the sales guy we were placed with was the typical pushy used car sales man. He tried to appear to be friendly and accommodating, but he frustrated us both to the point we didn't want to work with him or the dealership anymore, even if they had a vehicle we wanted. We started to sign for a vehicle but the finance guy who was very nice and polite and honest and very helpful with giving us a good interest rate, he corrected some of the information provided by the sales guy which made my wife and I angry. Ultimately we decided not to get the vehicle we were interested in. After talking to the sales guy, he quickly stood up, shook our hands out of obligation, and stormed off like a child who didn't get what he wanted, wishing us good luck anywhere else as he stormed off. I'm the customer. Listen to me, be kind, be honest, and maybe you'll keep my business. Now I'll never return. Also, the kids play area is never maintained. All the toys are broken and there's garbage shoved in every possible crevice.
I am not a happy customer of Toyota Bountiful (TB). I brought my 2007 Scion tC into their service department to address an enhanced warranty that I received... from Scion. I have never been greeted when pulling in, their lot techs sit on the side on their phones and usually there is only one service manager, Brandon, to be found. I left my car with Brandon so that TB could address this enhanced warranty and I was provided a shuttle ride back to my work by a lovely gentleman name Javier. Later in the afternoon I received a call from a Michael Turner. If this person was a service manager I really couldn't tell based on his vocabulary and nonchalant attitude. He literally did not want to give me the time of day (which becomes very important later on in this story). Mr. Turner sends a different shuttle driver to pick me up (also a lovely person) and I arrive at TB to, surprise, be helped by Brandon again! Never met Mr. Turner my "service manager." Brandon (the only working employee) explains to me that I have to bring my car back between a certain mileage to complete a test and that components of my engine have been tamper taped. Then I go out to my nicely washed car and I find a sticky note from the technician reminding me of the exact same mileage. Nice, right? Well you would think so... So I complete the "test" within the certain mileage and I bring my car back to TB to, surprise, work with Brandon again (this time he's my "service manager," but I'm still convinced that he's the only one that works there). I drop my car off at 9:40 and receive a nice shuttle ride from Javier again. It's not until about 2 pm that I finally receive a call from Brandon telling me that this "Michael Turner" individual (the one who couldn't give me the time of day) didn't fill out the "right paperwork" for my warranty enhancement and that I basically wasted my time and that nothing could be done, except for me retaking this test. Typically this wouldn't be a big deal except I am baffled at the laxcidaisical attitude, or lack there of, on behalf of the staff at TB. I asked Brandon specifically if this was going to be addressed with Mr. Turner and he says, "unfortunately, not at this time." I ask if there's anything they can do for my wasted time and again the answer is "no." I don't understand what they did with my car the first time it was there and I really don't understand why it took the 4 hours to tell me that they messed up? At this point in time I am a concerned consumer needing reassurance. I remember that a John Pollette, service department manager, had emailed me after my first visit stating that if I didn't receive "excellent customer service" I could contact him. So I did. I called Mr. Pollette only to reach his voicemail so I left a message asking him to call me. Then I thought I would just respond to his email with an explanation of what occurred and the concerns I had. When I arrived back to TB Brandon was busy again as the ONLY one working (surprise, surprise) and I had to wait for him without being greeted. He apologized for the situation and showed me the missing "paperwork." It's literally a drawing of the dipstick to check the oil, I repeat, a drawing. So I ask, "THIS is what was missing?" To the response of "yeah. Oh and the engine 'wasn't' tamper taped?" So I ask Brandon, "what DID you guys do?" His reply, "an oil change." An oil change! So even though I signed paperwork stating that a "test" was being done and the technician left a sticky note in my car about mileage all they completed was an oil change?!? That sounds fishy to me. At this point in time I ask to speak to Mr. Pollette again and conveniently he's gone. So I walk over to my uncleaned car (remember how it was cleaned the first time?) and I leave. Do you want to know why I am writing this review? Because it's almost a week later and Mr. Pollette still hasn't give any time to contact me. This is not the dealership to work with.
My family and I went to this dealer to find a bigger vehicle for our growing family, the quality of the service and care was brilliant. Our salesman Daniel... really took those extra steps to get us in a vehicle that fit our needs and truly asked us questions that what we were thinking through the whole process. The finance team was awesome and worked their butts off to get us into the perfect car for our family, Aaron was our finance guy and he was very concerned and genuine about our sale, he explained everything simply and to the point, we will definitely continue our business at Toyota Bountiful. Thanks guys, we appreciate all your hard work for our business!
When buying our car, the finance manager included a warranty "that would cover everything for the term of the loan". I left his office feeling secure that... we'd be taken care of. Fast forward 3 or 4 months later... The car won't shift out of park without manually overriding the shift lock. I took it in to the service center and was informed that this specific problem is NOT covered by the warranty I was sold. Feeling confused and annoyed, I went directly to the finance manager who then told me, after reading the fine print in the warranty he sold me, that this was in fact not covered. I expressed my frustration to him and reminded him of what was promised only a few months before. He informed me that the company for the warranty is owned by the dealership and that he would "make it right". I left his office again feeling certain that he'd call me back with a solution as promised. Here I am, after a month of waiting and several unreturned phone calls to him and the service center, still holding out hope to be made whole. I'm at a loss. I don't know what's more frustrating, being given inaccurate information or being dismissed and ignored so blatantly. At this point I would appreciate a simple phone call in response to the many messages I've left.