Took my 2019 tundra in for it's first 10k oil change, and to have a squeak addressed in the drivers rear wheel area. Call it a gut feeling...I just knew... that that they wouldn't be able to find anything wrong "it happens" so I took a video with date and time of the squeaking problem. I addressed my problems with the service advisor. "squeak in rear end" and showed him the video I took. He acknowledged that there was a problem and would have the tech look into it. After they were done with the service the service advisor told me they changed the oil, checked the brakes and everything looked good. They couldn't repeat the squeaking issue I was describing. "surprise surprise, that's why I took a video in the first place" I got my paper work and took it home and backed into the drive way. SAME SQUEAK NOISE I called Tony Divino Toyota in Riverdale and explained what was going on. They asked me to bring it in so they could take a look. Upon arrival I told them that I just left Toyota bountiful, here is my paperwork from Toyota bountiful, can you go through and make sure they did everything correctly and see if you can find the squeak noise. Within 10 minutes they found a missing bolt in the skid plate "to change oil in the tundra the skid plate must be removed" and found faulty brake pads. I would HIGHLY suggest getting any of your service's from another dealer. Another note when I purchased the truck they tried to adjust my extended warranty dealer from Toyota extended care to another provider. I caught it before signing the papers....but that's another review. BUYERS BEWARE! Check your paperwork closely
Never come to this dealership! They are liars! Their service department is terrible...theY leave your car dirty, they will quote you a price for work and... charge you 3X the price when you come back to pick it up! Then accuse you of lying about the price they quotes you! Go to any other dealership!! Do Not Do Business With them!!!
Blown away, this is a great team! I have the car I wanted and the staff was excellent. Josh E. & Aaron were amazing, I learned so much about leasing and... feel totally confident that i can tame this new beast. :) Thanks guys!
Camille Thanks for the wonderful feedback. We appreciate the opportunity to provide a great experience! Performance Toyota Bountiful Management
I brought my car in because it would not start. I had just purchased my battery 2 years ago. It took them over 3 hrs to test the battery.
I came in to look at cars with my son, I was getting ready to leave this nice gentleman came across very friendly to us. We ended up buying a Toyota Corolla,... I was tired and exhausting driving from dealership to dealership, the lounge area had coffee I was able to stay awake to finish the deal and go home and rest. Go check them out.
like i said before, they don't get enough credit. One of the best Places I have come across in Bountiful to buy a car. Performance auto Group have the... best staff. Ami customer relations Manager gave me a call because i was upset and he changed everything for me. I had a really enjoyable experience. Thank you soo much!
Nothing but good things to say. excellent customer service. i love my new toyota. the snack area is great. my financing was nice and painless.
These guys are a bunch of liars, who will tell you anything to get you in the dealership. I went there 2 hours ago to trade in a 2018 VW Passat and they... wanted 13k for it which was fine but what happened to the up to 4k advertisement they would offer on top of my trade? They did not offer it when we were there or even try to honor it even after I showed them the conversation I had through messaging from their own employees on Facebook. The sales guy Buyback Billie flat out said unless I pay 550 a month for a 17k car then we wouldn't have a deal. They didn't try to work with us. The guy just walked away. If I could put a 0 star rating I would've. Terrible service and false advertisement.
I bought a brand new 2018 Tundra from Toyota Bountiful and after driving it off their lot discovered an odd issue with the refueling neck and gasket that... wasn't properly seated around it. At my first service appointment I brought it up expecting it to be fixed under warranty because it was a defect on my brand new truck. My service advisor Andrew informed me that this was not covered under warranty, and actually laid the blame on the Sales Department for selling me a truck with a defect, and on me for not noticing this issue and documenting it before driving my truck off their lot for the first time. He also said the dealership would "never" cover this repair because Toyota Corporate would never reimburse them to fix a "damaged" part on the truck. My expectation for quality and service at this dealership have now been flushed down the toilet. Toyotal Bountiful Service......"Truly Exceptional" at royally pissing off their customers.
Wanted a small car and endended up with a ford fusion. Week later car shaking took it in and they said i need new brakes ???. Car has pre set speed limit... of 80???? So now suppose to get new keys 200+ for breaks and 300+ for 2 key to reset. When i spoke with manage he laughed like it was a big joke i guess they just wanted to get rid of the car now stuck with a money pit just great. Im the joke of toyato bountiful. Wish i was rich so i could get better service. What sales person does not know things about the car they are selling?????