Reviews
A little frustrating it was hard getting the information
A little frustrating it was hard getting the information I needed to make a decision. Nice people just disjointed in their information, still would like to make a deal on the 2018 Escalade Platinum if we can come to an agreement
A little frustrating it was hard getting the information
A little frustrating it was hard getting the information I needed to make a decision. Nice people just disjointed in their information, still would like to make a deal on the 2018 Escalade Platinum if we can come to an agreement
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi David, Thank you for taking the time to share your feedback. While we are glad to hear that you found our team friendly, we do apologize for any difficulty in receiving the information you needed. We would greatly appreciate the opportunity to continue working with you on the vehicle you are interested in. At your convenience, please reach out to me directly using the contact information below. I look forward to speaking with you. Thank you, Clinton Shelton - General Sales Manager - cshelton@lithia.com
When asking questions about financing a new car, I was
When asking questions about financing a new car, I was talking to Dominick. He was very good at explaining everything to me. I am on a fixed income and still deciding.
When asking questions about financing a new car, I was
When asking questions about financing a new car, I was talking to Dominick. He was very good at explaining everything to me. I am on a fixed income and still deciding.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Paul, thank you for sharing your experience here at Lithia Toyota of Billings. We’re glad Dominick provided attentive service, and we’ll be here to assist whenever you’re ready!
I'm trying to see if I can afford to buy a Toyota.
I'm trying to see if I can afford to buy a Toyota. Terence Brake was so helpful and patient. I'll definitely come back to see Terence when I'm ready to buy.
I'm trying to see if I can afford to buy a Toyota.
I'm trying to see if I can afford to buy a Toyota. Terence Brake was so helpful and patient. I'll definitely come back to see Terence when I'm ready to buy.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're pleased to hear that Terence was helpful during your visit. Whenever you're ready to move forward, our team here at Lithia Toyota of Billings will be ready to assist. Safe travels until then!
I've purchased my last 3 cars at Lithia Toyota with
I've purchased my last 3 cars at Lithia Toyota with Kristin. She is a pleasure to work with! She's kind, knowledgable and very professional. Even after purchasing my vehicles, I feel very comfortable going in and asking her for help. She's always been very accommodating! Thanks, Kristin, for making my vehicle purchases easy.
I've purchased my last 3 cars at Lithia Toyota with
I've purchased my last 3 cars at Lithia Toyota with Kristin. She is a pleasure to work with! She's kind, knowledgable and very professional. Even after purchasing my vehicles, I feel very comfortable going in and asking her for help. She's always been very accommodating! Thanks, Kristin, for making my vehicle purchases easy.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Your loyalty as a repeat customer is greatly appreciated! Thank you for choosing Lithia Toyota of Billings. We will be sure to pass along your kind words to Kristen. Until next time, safe travels ahead!
Great help when we traveled through Billings.
Great help when we traveled through Billings. It was late and Clinton and Shawn were there and gave us information about other MT dealerships with services for our new Prius that requires maintenance. They had no openings for 4 days. Thank you both for easing our minds and helping us.
Great help when we traveled through Billings.
Great help when we traveled through Billings. It was late and Clinton and Shawn were there and gave us information about other MT dealerships with services for our new Prius that requires maintenance. They had no openings for 4 days. Thank you both for easing our minds and helping us.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, Mary! We're glad Clinton and Shawn were able to help during your travels. If there's ever anything else we can assist with here at Lithia Toyota of Billings, don’t hesitate to reach out. Safe travels!
Lithia Toyota of Billings is our closest dealership for
Lithia Toyota of Billings is our closest dealership for Toyotas. I am looking for a front wheel drive small SUV to regularly tow across country behind my RV. I am especially interested in the Corolla Cross. I saw only AWDs on this dealer's website, so I called Sales and was connected with a female, possibly Larissa. When I explained that I was looking for a FWD and not an AWD, she basically said that we can't buy those in Montana due to the weather - but that I could go to California to get one. That's it! No discussion or other options. Just (and I'm paraphrasing) "you're stupid; and you can just forget that idea!". For years, I drove rear wheel drives as well as a FWD Celica ST up and down the mountains in Pennsylvania (in more snow than I've encountered here in southcentral MT). But, in the case of Lithia (or at least this "sales" rep), the customer is wrong! And, oh by the way, there is one listed at Rock Springs Toyota in Wyoming (albeit southern WY). I guess the weather is better there.
Lithia Toyota of Billings is our closest dealership for
Lithia Toyota of Billings is our closest dealership for Toyotas. I am looking for a front wheel drive small SUV to regularly tow across country behind my RV. I am especially interested in the Corolla Cross. I saw only AWDs on this dealer's website, so I called Sales and was connected with a female, possibly Larissa. When I explained that I was looking for a FWD and not an AWD, she basically said that we can't buy those in Montana due to the weather - but that I could go to California to get one. That's it! No discussion or other options. Just (and I'm paraphrasing) "you're stupid; and you can just forget that idea!". For years, I drove rear wheel drives as well as a FWD Celica ST up and down the mountains in Pennsylvania (in more snow than I've encountered here in southcentral MT). But, in the case of Lithia (or at least this "sales" rep), the customer is wrong! And, oh by the way, there is one listed at Rock Springs Toyota in Wyoming (albeit southern WY). I guess the weather is better there.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Colleen, I'm sorry to hear about your experience. We strive for helpful and respectful interactions with all customers, so I apologize if this wasn't reflected during your call. If you'd like to discuss further options or have any questions, please feel free to reach out to me directly. Clinton Shelton - General Sales Manager - cshelton@lithia.com
TJ was incredibly helpful and wonderful to work with, a
TJ was incredibly helpful and wonderful to work with, a great communicator and we’re grateful for his help!
TJ was incredibly helpful and wonderful to work with, a
TJ was incredibly helpful and wonderful to work with, a great communicator and we’re grateful for his help!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that TJ provided such helpful service at Lithia Toyota of Billings! Thank you for sharing your positive experience with us.
Everyone was amazing and very helpful in this process.
Everyone was amazing and very helpful in this process. TJ did a great job of communicating with me and being transparent about pricing and details with the vehicle!
Everyone was amazing and very helpful in this process.
Everyone was amazing and very helpful in this process. TJ did a great job of communicating with me and being transparent about pricing and details with the vehicle!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Tjsmith, thank you for the fantastic feedback! We're delighted to hear that TJ and our team at Lithia Toyota of Billings provided such helpful service. Enjoy your new vehicle!
You know something is meant for you when the process is
You know something is meant for you when the process is smooth. Butter sums up my experience with TJ at Lithia Toyota in Billings. I couldn't have asked for a better experience.
You know something is meant for you when the process is
You know something is meant for you when the process is smooth. Butter sums up my experience with TJ at Lithia Toyota in Billings. I couldn't have asked for a better experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to hear that TJ made your experience at Lithia Toyota of Billings as smooth as butter! Thank you for sharing this wonderful feedback, and we hope you're enjoying your new vehicle.
I had the pleasure of working with Shane in purchasing my
I had the pleasure of working with Shane in purchasing my Toyota Tundra. He went out of his way, and above and beyond to listen to what I wanted, and bent over backward to earn my business. This experience at Lithia has been my best car buying experience ever. Thank you Shane!!!
I had the pleasure of working with Shane in purchasing my
I had the pleasure of working with Shane in purchasing my Toyota Tundra. He went out of his way, and above and beyond to listen to what I wanted, and bent over backward to earn my business. This experience at Lithia has been my best car buying experience ever. Thank you Shane!!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jennifer, we're delighted to hear that Shane made your car buying experience at Lithia Toyota of Billings exceptional! Thank you for sharing your positive feedback and enjoy your new Toyota Tundra!