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Lithia Toyota of Billings

(1,265 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–5:00pm
Sunday 11:00am–5:00pm Closed
2024 state dealer award
View 12 awards
2024 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2016 state dealer award 2015 state dealer award
2024 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 504-6087 (888) 504-6087
Used (888) 836-0224 (888) 836-0224
Service (888) 461-9896 (888) 461-9896

Reviews

(1,265 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lithia Toyota of Billings from DealerRater.

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Service as expected

Made an appointment which was easy. They called day before to remind me. when i showed up knew exactly what I was there for. Done and out of there quick and easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks, Jb! We're glad we could meet your expectations!

Great place

In and out in less than an hour. It's nice not to have pressure from the sales person when spending that much money on a vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you, Elkman! We're glad you had a quick, no-pressure visit!

Same day appt....equals happy customer!

Lithia service department was able to get me in for an oil change the same day I called. The lady that took my phone call was super nice and helpful and the gentlemen that checked me in was very courteous.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you! We're always happy to help and love hearing when customers had a great experience.

So Great Lithia Toyota Service

a long time ago never seen a customer service or service just like Lithia Toyota in Billings Montana so Great I feel like home unwelcome plus they are awesome whatever they be done I would like to thank The manager of the service Mike and Jim Hartman and bride we love you gguys thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you, Thomas! We're so glad you enjoyed the visit, and we'll be sure to pass along your comments to our team!

Great Service Department

We've had all of the maintenance on our Toyotas done here. They do a great job at reasonable rates. We are also really appreciate the Toyota Care Service that comes with the purchase of a new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you, Jbrown! We appreciate your feedback and are always happy to help!

Surprise

I would have to rate the whole sales team as quite a surprise, John Bennett Is the best salesman no question. However the sales, finance, parts, And other support members were working together like a fine orchestra. Considering I have in the past run a multimillion dollar service and sales. I fully understand what you have in this team is almost impossible to achieve in today’s world. My thanks to you the best!!! From a old guy, Greg and Betty Mallory

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank YOU, Greg and Betty! We'll be sure to pass along your feedback to John.

Lithia Toyota of Billings

Jim Harmon and the service department were exceptional. Jim scheduled an appointment for me the next day and at my convenience. When I arrived, he had technicians start work immediately on my vehicle and it was completed in less time than he had estimated. This is the kind of service that I have received every time I have visited the service department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you so much for taking the time to leave a great review. We value your input and strive to deliver a positive experience for every customer. Thanks again, we hope to see you again soon!

Prompt service

My scheduled service was quick and efficient from the time I drove in the garage to the tme the work was completed. Service personnel were all kind and courteous.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you, Kendal! We're glad we could help you so quickly!

Great deal on a great car

We were treated well by everyone we came in contact with David the salesman was not pushy but showed us everything about the car we were looking at and answered all our questions. The purchase process after that took longer than we expected. In the end we're very satisfied with the price we paid and the value of the car we bought.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Dave, thanks for your praise and kind comments about our team. We'll be sure to pass along your feedback to David.

2019 AWD Sienna purchase

Very courteous experience on the purchase of our new van. John Bennett was very professional and we were happy that he took the time to explain all the details with no high pressure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dennis, thank you; we're glad to hear you had a courteous experience with us! We'll be sure to pass along your feedback to John.