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Reviews

4.3
Average based on 15 reviews.
  • BMW Owner

    Warning!!! I have purchased 4 vehicles from this dealership and I have witness the customer service deteriorate. Raleigh or Wilmington will be wor...

    Dealer Response

    As the General Manager at Valley Auto World, I would like to apologize for your most recent experience. We can get cars into service at most anyti...


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    Warning!!! I have purchased 4 vehicles from this dealership and I have witness the customer service deteriorate. Raleigh or Wilmington will be worth the drive. Jim (apt desk) needs some customer service skills, he is very rude. Also, he needs to learn to be able to triage appointments. If you have a red light that appears on your dashboard, this is not a routine oil change, and it needs to been seen sooner than 3 weeks.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    As the General Manager at Valley Auto World, I would like to apologize for your most recent experience. We can get cars into service at most anytime unless the customer wishes to have alternate transportation provided by means of a loaner vehicle. In that case, it may take a few extra days to get into service. Otherwise, we have a shuttle to take customers to and from work and home and can accommodate most any time.


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  • First Volkswagen (and own car)

    This is my first ever car that I will own and I have to say I'm quite excited to finally get the keys in my hands. My associate, Devin Johnson, ha...


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    This is my first ever car that I will own and I have to say I'm quite excited to finally get the keys in my hands. My associate, Devin Johnson, has been very pleasant and knowledgeable and together with the rest of the team at Valley Auto World has made this first-time experience feel a lot more comfortable and easier than I had expected. I can definitely see myself having no issues getting the services I need at Valley Auto World and look forward to future dealings with them.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Volkswagen Jetta

    A good dealership to visit. Our manager (Devin Johnson) was very helpful , so the process of getting a new car wasn't painful as it usually does. ...


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    A good dealership to visit. Our manager (Devin Johnson) was very helpful , so the process of getting a new car wasn't painful as it usually does. We had a good deal , the process was fast, so we are definitely going to recommend this dealership to our friends.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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