I purchased a vehicle from Valley Auto World on the 7 the of July and was very worried about being approved for financing since my credit in a rebuilding... phase. My salesman Robert Velasquez worked tirelessly for my approval. He kept me updated every step of the process and eventually got me approved on terms that were favorable to me. He earned my trust by not just getting me an approval, but one that I could live with. Most dealers won't work that hard for you or they will get you financing on horrible terms just to make a sale. The staff is very professional and they made me feel like a was more than just another customer. I plan to refer anyone I know that's looking for a vehicle to Valley Auto World and they will always have my future business
Just wanted to say a special thank you to the service manager, Steve and Mike who helped me so nicely and professionally when I had to take my VW CC Sport... in for service. I was treated with respect and consideration when presenting my situation and was given excellent treatment and service. These two gentlemen were top notch when representing the VW Dealership and commitment to their customers. So grateful for their help and assistance.
Warning!!! I have purchased 4 vehicles from this dealership and I have witness the customer service deteriorate. Raleigh or Wilmington will be worth the... drive. Jim (apt desk) needs some customer service skills, he is very rude. Also, he needs to learn to be able to triage appointments. If you have a red light that appears on your dashboard, this is not a routine oil change, and it needs to been seen sooner than 3 weeks.
As the General Manager at Valley Auto World, I would like to apologize for your most recent experience. We can get cars into service at most anytime u...nless the customer wishes to have alternate transportation provided by means of a loaner vehicle. In that case, it may take a few extra days to get into service. Otherwise, we have a shuttle to take customers to and from work and home and can accommodate most any time.
This is my first ever car that I will own and I have to say I'm quite excited to finally get the keys in my hands. My associate, Devin Johnson, has been... very pleasant and knowledgeable and together with the rest of the team at Valley Auto World has made this first-time experience feel a lot more comfortable and easier than I had expected. I can definitely see myself having no issues getting the services I need at Valley Auto World and look forward to future dealings with them.
A good dealership to visit. Our manager (Devin Johnson) was very helpful , so the process of getting a new car wasn't painful as it usually does. We had... a good deal , the process was fast, so we are definitely going to recommend this dealership to our friends.
We stepped into the dealer to look for a car not thinking of burying . Sales person Devin Johnson came up to us explained all we wanted to know and he... let us do a test drive. We loved the car and great service, and left the place with brand new Jetta with very satisfied. We definitely recommend this dealer !!
Started the car buying process with Devin about 9 months ago, and the experience has been exactly what I had hoped for and expected.
Thank you for the wonderful compliment on Valley Auto World Volkswagen Client Advisor Devon Johnson. Devon is a true #VWExpert! He ROCKS!
devin johnson was a great help in our purchase of our new jetta. his expertise was great. his knowledge of the product of great. our buying experiance... at valley auto world was just awesome.
Great experience! Very clean showroom and good customer service. The VW Client Adviser, Devin Johnson was very knowledgeable of the car we purchase.
Perfect place to buy the perfect car! Salesman Devin Johnson was great meeting all our needs. This is our second car purchase from Valley Auto VW and will... defiantly be back!