Southern Buick GMC Virginia Beach

Bought off the show room floor a 2011 Sedona Van, the electric mirror never worked right. It has been in the shop over a dozen times, they can not get... it fixed. Terrible. They have lost a loyal customer.

Wife took her car here for a simple oil change (decided to take it here since it's closer to home, as she normally takes it the Southern dealership she... bought the car from in Norfolk). Oil changed, take the car home the following afternoon. The following afternoon, come home to see an oil stain in driveway. Look under car and oil is leaking from the drain plug, which is not sitting flush with the pan. My diagnosis: Oil plug was cross threaded and Southern will have to replace the entire oil pan. The car is taken in and my wife is assured that they will fix the issue. Now i'm told multiple things. First she was told they have a "special machine" that can fix the issue. My wife dropped the car off stating the plug was cross threaded and that they may have to replace the pan. We wait all day and I believe that evening we finally hear back that the oil pan has to be replaced and that they could not repair the damage they did on my wife's car. Next day, we hear nothing, wife keeps calling and no one picks up or calls her back. The next day we're told they can't get a replacement oil pan because NO ONE has one in stock. Now for the reveal, this is a Toyota Camry. The car is at the dealership for a week before we can pick it up. I go in with my wife to pick it up and talk to the associate and Tina Roberts. (See other reviews regarding Tina) When the work is completed, we finally go pick up the car (no car for a week). I went in with my wife to speak about the situation. Tina first thought we brought the car in and blamed the Norfolk location for installing the drain plug incorrectly. Tina then said she had a "new tech" that worked on the car and that she will show the pictures we provided and speak with him (doubt that). Tina then informed me that oil pans aren't normal to change and that no one near by has one they could get us (so we waited a couple days). When I went to pick up the car the called the Toyota dealership literally down the road and they have them in stock. Tina straight lied to me there. Just sounds like they don't care about a free oil change service they offer to customers who buy from them. We originally brought the car in for an oil change and an ac leak diagnosis. They wanted to charge us for the ac leak 3 times more than across the street at Pep Boys, so we cancelled and made an appointment at Pep Boys for the following day. As a result of the damage done to my wifes car, my wife asked Sheila Woolward (associate helping her) if instead of taking the rental, we asked if they could just check the AC while the car was there and cancelled the appointment at Pep Boys. Not only did (Tina Service and Parts Director) REFUSE to offer the AC check for free, she didn't offer anything to make this right. Did they fix the problem they created, yes they did. TINA IS LIAR AND FULL OF IT. She doesn't listen to her staff (Sheila was helpful, but the boss makes the decisions to help keep customers). Mike Owen ("part owner of Southern" ) reached out to me about the situation and never replied to me. Goes to show you still can't trust anyone that works at a dealership, especially this place when no one will take ownership of their mistakes and make a customer want to come back.

I was on the market for a afordable reliable used car. I lucked out with great salesman. I think his name was Noel. He was very knowledgeable and guided... me the right direction. No scams right to the point.

the service I received over the last 8 weeks was horrible, from the service rep, to the service manager Tina and the overall service of the call...they... put over 300 miles on my car gave it back to me on "E" I had to car towed in because it would not start...do not take your car here for service. I'm giving the

Went to dealership to look for specific make/model/color. Had confirmation via email and 3 phone calls that the car was still available. Was told at 9... AM over the phone that the car was still there. Arrived at 1 PM and it was not. Was told it was sold 2 weeks earlier. Mix up blamed on a departing sales person who didn't update the computer. So, obviously, they are too lazy to walk away from the computer to verify the vehicle was on the lot. Called me back and tried to tell me they had one on the way and it would be there in an hour. I had just spoken to the dealer that had the vehicle and made an appointment to see it the next day. So they lied again that they had it on the way to Southern Kia. I bought it from the other dealer with an extremely professional and respectful staff.

I have been a long- standing customer of Kia for over 10 years. I have leased vehicles and bought through Kia, and they were always wonderful with their... management and service. I turned in a lease in October 2017 and was sent a bill [from collections] for over $1000 in February 2018, because the paperwork was filed incorrectly by Southern Kia. My salesman was Johnnie Jordan. We were rushed because he wanted to make an "end of the month sale" and made promises that were not kept. I spoke with Pedro and Michael Baine with Southern Kia and they kept telling me to get "x" paperwork for them, get that, and when I submitted everything they requested showing what was paid, etc., they denied my request to cover some or all of this outstanding balance sent to me. Michael once said via email " [...] we made the deal in good faith [...]" and that they would never want to make a customer happy yet he has done nothing to help me at all but waste more time! I have NEVER written a review before for a business, but I can assure you, I will never go back to Southern Kia once my lease is up, I will be seeking a car elsewhere with more efficient and caring customer service team members and management!

Purchased a 2018 Kia Rio EX from Noel Ayala. He was extremely helpful in finding the right vehicle for my needs. Great customer service. First time Kia... owner. When the time comes for another vehicle, Noel and Southern Kia will be first on my list. Sales Managers, Joe and Pedro, were also very professional and courteous.

I looked around at a few different local dealers to buy my daughter her first car. I was weary about getting a used car from a dealership as I usually... buy straight from the owner but Noel was an exceptional representative and I felt like he was being genuine in caring for my family's needs. I made this purchase a while ago but I just received a call from him wishing my daughter a happy birthday and seeing how we were doing with the car. I thought that was above and beyond so I had to come write about him. Go check this guy out. We'll be back.

i bought my kia from here and had noel ayola as my salesman he really walked me through the whole process and made the experience easy im bringing my mom... here next week so she can get a car too needless to say ill be coming back for my next purchase as well

I hate going to dealerships and be haggled by every salesperson but I had a very pleasant experience at this location. I enjoyed buying my Kia from Noel.... It was a decently fast process and the professionalism displayed by my salesman was appreciated. I will definitely refer friends and family and be a return customer myself.