Reviews
Excellent and professional service from beginning to end. The entire process was made simple and efficient.
Excellent and professional service from beginning to end. The entire process was made simple and efficient.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad the service on your Hyundai Venue was smooth and expertly handled from start to finish. Knowing our efforts made the process simple and efficient means a lot to our service department.
He cares about the his customers. He goes above and beyond for me every time I am there. I really appreciate him.
He cares about the his customers. He goes above and beyond for me every time I am there. I really appreciate him.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that Steve consistently goes above and beyond for you means a lot to our service team. We’re glad he takes such great care of you and your Tucson at every visit.
I’ve had multiple bad experiences here, but this time customer service was the worst. The advisor, Blake T., was careless and lacked empathy and accountability. He never followed up as promised and I had to reach out multiple times. Originally he said I would hear back same day around 4pm or following day before 1pm letting me know if I would be able to get a loaner. This dealership has a horrible process of providing a courtesy vehicle. They would rather have me stranded without a car until they find the issue and verify it’s under warranty even if it’s more than a day. My car has 11k miles and multiple issues during this visit, yet I couldn’t even get a loaner when I dropped off at 8:30am and didn’t hear anything until I called multiple times the following day at 5pm! This advisor shouldn’t be working in this field if he can’t do his job, like providing customer service, especially the minimal effort. To top it off, only a one way shuttle is provided within 14 miles, and I have to stop my schedule and have a family member accommodate a ride to get back to the dealer, when Hyundai should be handing it. Left without a car, only for the dealer to not find any to find anything wrong, yet as soon as I picked up it said it was due for an oil change.
I’ve had multiple bad experiences here, but this time customer service was the worst. The advisor, Blake T., was careless and lacked empathy and accountability. He never followed up as promised and I had to reach out multiple times. Originally he said I would hear back same day around 4pm or following day before 1pm letting me know if I would be able to get a loaner. This dealership has a horrible process of providing a courtesy vehicle. They would rather have me stranded without a car until they find the issue and verify it’s under warranty even if it’s more than a day. My car has 11k miles and multiple issues during this visit, yet I couldn’t even get a loaner when I dropped off at 8:30am and didn’t hear anything until I called multiple times the following day at 5pm! This advisor shouldn’t be working in this field if he can’t do his job, like providing customer service, especially the minimal effort. To top it off, only a one way shuttle is provided within 14 miles, and I have to stop my schedule and have a family member accommodate a ride to get back to the dealer, when Hyundai should be handing it. Left without a car, only for the dealer to not find any to find anything wrong, yet as soon as I picked up it said it was due for an oil change.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience you experienced during your recent visit. We understand how upsetting it is to be without transportation, especially when you were expecting a timely update regarding a loaner vehicle. We also apologize that you had to make multiple attempts to get an update from your advisor. Clear communication and following through on commitments are essential parts of providing the level of customer service we expect, and we recognize that we fell short in this instance. We appreciate you bringing these concerns to our attention, including your feedback regarding the courtesy vehicle and shuttle process. We will be reviewing your experience with our team to better understand what happened and where we can improve. We value your business and would appreciate the opportunity to speak with you directly and work toward addressing your concerns. Please reach out to our management team at your convenience so we can discuss your experience further.
Great team to work with. They were really friendly, offered water during the purchase process, and answered all my questions. The digital format for signing the paperwork is great! Would highly recommend Temecula Hyundai.
Great team to work with. They were really friendly, offered water during the purchase process, and answered all my questions. The digital format for signing the paperwork is great! Would highly recommend Temecula Hyundai.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Great team to work with. They were really friendly, offered water during the purchase process, and answered all my questions. The digital format for signing the paperwork is great! Would highly recommend Temecula Hyundai.
The dealership and sales people were all amazing. I had an excellent experience and got a great deal!
The dealership and sales people were all amazing. I had an excellent experience and got a great deal!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the wonderful review! We’re thrilled to hear that you had an excellent experience with our dealership and sales team. We truly appreciate your business and are glad we could help you find a great deal. Enjoy your new vehicle, and we look forward to seeing you again in the future!
The dealer in general is good, however, they could do better with follow ups specially on recalls.
The dealer in general is good, however, they could do better with follow ups specially on recalls.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. We’re pleased to hear that you’ve had a generally positive experience with our dealership. We apologize for the lack of follow-up, especially regarding recalls. We understand how important timely recall communication is and are working to improve our process. We appreciate you bringing this to our attention and look forward to providing you with better service in the future.
Great Customer Experience. Most of the paper work were completed digitally and I spent maximum of 30 minutes at the dealership. The team was so friendly and respectful and the time!
Great Customer Experience. Most of the paper work were completed digitally and I spent maximum of 30 minutes at the dealership. The team was so friendly and respectful and the time!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your note about completing most paperwork digitally and finishing your service visit in under half an hour highlights our commitment to efficiency. Knowing you found our team friendly and respectful during the service on your Palisade means a lot to our service department.
Great service from both the sales person and finance personal , I would recommend the dealer.
Great service from both the sales person and finance personal , I would recommend the dealer.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing our sales and finance teams met your expectations during the service on your IONIQ 9 is rewarding. We appreciate your recommendation of our dealership.
Service is always great. Carlos is always helpful, friendly and hears our concerns. Our only issue which we forgot and mistake to remove some cash we had for gas. We're disappointed at our recent maintenance to find that the employee who worked on our vehicle or whoever took it to wash, went through our vehicle and took it.
Service is always great. Carlos is always helpful, friendly and hears our concerns. Our only issue which we forgot and mistake to remove some cash we had for gas. We're disappointed at our recent maintenance to find that the employee who worked on our vehicle or whoever took it to wash, went through our vehicle and took it.
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words about Carlos and our service team. We’re glad he has consistently been helpful, friendly, and attentive to your concerns. However, we’re very sorry to hear about your recent experience and the missing cash from your vehicle. We take this allegation seriously and would like the opportunity to investigate it promptly. Please contact our management team directly with your service details so we can look into the matter. We appreciate you bringing this to our attention. Auto
Great experience with the service team! I just had my oil change and tire rotation done, and everything was quick, smooth, and professional. The staff was friendly and helpful. I appreciate the great service and will definitely be coming back!
Great experience with the service team! I just had my oil change and tire rotation done, and everything was quick, smooth, and professional. The staff was friendly and helpful. I appreciate the great service and will definitely be coming back!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Delivering fast, professional, and friendly service is at the heart of how our service team operates. Hearing that your oil change and tire rotation were quick and smooth means a lot to our team, and we look forward to welcoming you back for your next visit.