Reviews
Write a reviewGreat service, courteous, very professional
Shopping for a used car often comes with a lot of skepticism and uncertainty. However, Marco, at Cruise Autos was nothing but professional, personable, and honest when we were interested in a used car on his lot. Marco addressed all of our concerns, took the time to walk through and explain all paperwork and promptly followed through on any costs that were to be reimbursed. It was a pleasure to do business with Marco at Cruise Autos, and we would recommend his business to anyone looking for a used car. We are very happy with our purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
good boss
Great experience car shopping here. The boss is very friendship, and car Volvo price is very reasonable. After I have drived the car for about one week, I feel better. In addition, I found there is a little problem with car cigarette charger. The boss provide free repair for me . Thanks. Changxing
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Dealer and Service Center
Great car buying experience. They had just what i wanted. Paper work process was very easy. Marco was very nice and knowledgeable about the car. Great customer service. I would highly recommend them and would definitely purchase another vehicle. They also have great repair prices!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Very Satisfied
I purchased a vehicle from Cruise Autos in the beginning of July 2014 and am very pleased with the process. Originally, I wasn?t sure if I should purchase a vehicle from a private party or pay extra and go through a dealer. While searching around cars.com I found a vehicle that I was interested in at Cruise Autos that was advertized at a fair price. After reading some of the reviews I was a little surprised at some of the complaints. A couple complaints were that their inventory was low and was kept in an enclosed industrial unit. What these individuals thought as a negative I felt was a positive. My opinion is that if you purchase a used vehicle from a large dealership the dealer has very little time to inspect the vehicles from the auction, since their buying up to a hundred a month, while smaller dealers have much more time to inspect their vehicles since they buy much fewer. Overall, I felt David and Marco were very professional, polite and had their vehicles listed at a fair price. So much so, I didn?t even bother to haggle them, which is strange for me. LoL. Lastly, they even changed the front rotors and brake pads which I didn?t think needed to be done! Thanks, Cruise Autos!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Knowledgeable, honest and trustworthy mechanics A+
I am overjoyed with thankfulness and appreciation for the hard working, loyal, trustworthy and very honest owner and mechanics at Cruise Auto. I took my car to Hemborg Ford in Norco and a family recommended mechanic to have repairs done on my Ford Excursion and both locations were unable to fix the problem. I took it to Cruise Auto and they bent over backwards to locate the source of the problem and fix my car. I highly recommend them before anywhere else. Thank you once again!!!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Just as described
Shopping for a car for several days, Their cars are the lowest prices and good condition, just as advertised, I'll come back for my son's car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Avoid this dealer
This dealer frankly does not even deserve star. They are deceitful, shady, and plainly some of the most dishonest of the used car industry. Pictures shown on the website do not accurately reflect the real cars on their lot. The pictures have be altered and retouched to hid and remove damage, scratches, and tears (interior). Also they claim all their cars have tires with "70% tread" - its more like 7% along with bad shocks and brakes. Not to mention no Carfax is provided. I highly recommend you find a different dealer for you used car needs.
- Customer service 1.0
- Buying process 2.0
- Quality of repair 2.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Avoid this dealer
This dealer frankly does not even deserve star. They are deceitful, shady, and plainly some of the most dishonest of the used car industry. Pictures shown on the website do not accurately reflect the real cars on their lot. The pictures have be altered and retouched to hid and remove damage, scratches, and tears (interior). Also they claim all their cars have tires with "70% tread" - its more like 7% along with bad shocks and brakes. Not to mention no Carfax is provided. I highly recommend you find a different dealer for you used car needs.
- Customer service 1.0
- Buying process 2.0
- Quality of repair 2.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
No respond
I asked couple of questions about there car but they don't even respond my e-mail.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Yes we answer all the emails, sometimes emails go to the spam folder when u use free email acc., also if you have any questions we have a 1-800 number and we are located in the city where you live, any questions please feel free to call us,thanks.
Great Service
Cruise Autos is a dealer that provides excellent Customer Service which made the entire Buying Process Excellent as well. Their stock was well cared for and they were open and honest about their cars, providing the Car Fax Information asking. We were allowed to examine and test drive the vehicle without being rushed. The Buying Process went very smoothly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase