I took my 2003 r50 into get a starting problem diagnosed. A couple of days go by, I get a call from Marcos. Who told me the diagnosis came back for a bad... key and fob. Key would be 250 plus programming and diagnostics came out to $533. He ordered a key and on Monday it cane in. I had to call and ask for an update he said it will be done in an hour and that he will call me back. He called me at 3 ish and said it’s done problem fixed. I told him I would be going after 5pm . I went on line and paid the invoice. The invoice that said the problem was fixed. Right before 5 Marcos calls me back saying it’s not fixed. I paid for a new key and service because mini diagnosed the problem and said I need it. It’s now coming to the end of week two. They still have not solved..
Thanks for taking the time to speak with us on Friday and giving us the opportunity to address your concerns.
Alex in Service by far always exceeds my expectations. Thanks for your customer care..as well as the Service manager Collin. Thank you to the staff at... Mini.
Hello, and you are welcome. Thank YOU for the excellent review and rating. Alex and Colin will be notified of your satisfaction. Come and visit again,... soon. Have a great day!
Our second vehicle from mini cooper and i couldn't be any happier.. Daniel the person who sold it to me was amazing and helped me choose the mini that... was right for me. My daughter also has a 2013 mini cooper and she loves it. She loves going to get her car serviced just because she loves being in the mini cooper dealer. amazing cars & team!
I took my car in for my first routine service. Marcos was VERY HELPFUL to make sure I understood what was being done and what was covered under the warranty... service program. They were very speedy while still being very thorough. One of the best service experiences from any dealership.
came in on a sunday, we were shown a few cars but not given a lot of options. i liked that theirs sales staff arent pushy, but I might have been swayed... with alternatives. the salesman was however very respectful and a pleasant enough experience.
Excellent service, the sales staff was very professional. They gave me a really good price on the car, and they even brought it to me here in San Diego.
They contacted me right away after I sent an email on Sunday evening, not expecting an answer for 24 hours and were very helpful and friendly. I didn't... end up buying a car from them because I found something else closer to my home but I would do business with them in the future.
I will give the best rating to this car dealers, if you give me your best price that i can afford to leave by it any where around 5k to 10k on your mini... Cooper S 2door sedan low mileage leather interior with a 16 or 18 low pro racing alloy inch rims. From the years starting 2005 and up,
I was searching for a used or certified mini with particular options and this dealer was helpful and trying to locate a suitably equiped vehicle. although... I did not purchase at this dealer it was because they were out of state and I did end up purchasing a vehicle closer to me. The people here were reponsive and professional and I would have purchased here even to drive out of state if they had the exact hehicle to offer me I ended up special ordering a Mini Countymen to get the exact hehicle I wanted.
I don't usually enjoy going to a dealership, but Mini of Ontario's staff were very courteous and went out of their way to accommodate my needs. They made... the buying process as easy as possible. Highly recommended!