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Very poor customer service and disappointing business
Very poor customer service and disappointing business practices. I went in on 8/9/22 to see if Bend Chevrolet wanted to buy my almost new 2022 GMC sierra pickup. I have a fleet of vehicles and we just ended up with 1 too many. The salesman was very nice and polite and they made me an offer for my truck. I told them I would like to go home and sleep on it as I never make financial decisions on the spot. They said that would be fine. I called the next morning to accept their offer and they said they would no longer purchase it. It had not even been 24 hours since their offer was made. I called and left voice mails for both sales manages neither of which replied. If you want a dealer who is not willing to keep their word buy from Bend Chevy.
Justin, thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Christopher Wilson- General Sales Manager
Chris, I have called you several times and left multiple voice mails as well as voice mails for Josh the other sales manager. Since you do not want to respond to phone calls how would you like me to contact you? Thanks, Justin
Steve Smith was our Sales Representative.
Steve Smith was our Sales Representative. He was very, very good. Very open and honest. Super helpful! He acknowledged our daughter and chatted with her. Made everything comfortable and go smoothly. He made it easy.
Thanks for your outstanding review! I'm very happy to hear that Steve was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Christopher Wilson- General Sales Manager
The Chevy of Bend service department is a complete joke.
The Chevy of Bend service department is a complete joke. I needed to have recall work done on my 2018 chevy and twice Khrys Barnes in service forgot to schedule my appointment and when I finally got in two months later Khrys forgot to order the part. Took the truck in at 8am and now it is 5pm and still waiting for the truck. Don't take anything to this dealer.
Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Charles Splees- Service Manager
Outstanding customer service!
Outstanding customer service! This dealership worked with me in a professional manner while making me feel at home.
Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Philip Valbert- General Manager
First time buying from a dealer.
First time buying from a dealer. Sold me an absolute garbage car. Battery died within a week. Followed by multiple other issues that arrived within a month. Called numerous times and overall was told to get bent. I will never encourage anyone to buy from them. Horrible experience.
Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Christopher Wilson- General Sales Manager
Misleading/false advertising for used pickup. Dealership was not willing to make up for their undisputed mistake. Reported to State of OR AG’s office. GM would not respond to concerns expressed to salesperson for the false advertising and still has not been corrected to date.
We acknowledge your review and are currently looking into the events you’ve detailed.
We were super happy with our experience at Chevy of Bend!
We were super happy with our experience at Chevy of Bend! Andy and the crew were all super helpful and kind, and we left with exactly what we wanted, both vehicle wise and financially! To top it off, they were all so sweet and accommodating to our wild toddler running around the dealership.
Thank you so much for taking the time to share your feedback with us! I work hard to make sure our guests have an awesome experience. I will share your comments with our team and I look forward to working with you again down the road. Sincerely, Christopher Wilson- General Sales Manager
I bought a 2007 WRX from them and it had an oil leak
I bought a 2007 WRX from them and it had an oil leak they said they would fix it just bring it in. So I did they did not fix the problem still leaking when I got home, I called Justin he said bring it back and they would make sure and fix it, so I did when I got back home it still leaked so I took it to a subaru mechanic and got it fixed. now the turbo is bad and so is the engine I asked Justin since the oil leak can cause a turbo to go bad I asked Justin if they would be willing to cover the turbo not the engine I figured $1600.00 instead of the whole amount witch is going to be just over $13,000.00. I have only put 2000 miles on the car since we bought it, since its been in the shop more than not. I believe this is not good customer service since they sold me a car that needs a new engine. I have left messages with the service manager and general manager and no reply. You did not fix the car correctly used the wrong hoses for the turbo so I got that fixed and did not asked to be reimbursed. So now I,m going to be $13000.00 more into this car and a bunch of time I live 15 miles from the dealership and had to take the car back twice.
Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Charles Splees- Service Manager
We were really happy with our experience at Litha...
We were really happy with our experience at Litha Chevrolet in Bend. My wife and I are slow to make decisions. It took us over a month to finally find a vehicle we liked, and even longer to decide to make a purchase. Over this period, everyone at the dealership was helpful, kind and low pressure. We wanted to say an extra thanks to Steve Smith and Scott Keller for making the whole process easy and enjoyable. We certainly recommend this outfit for anyone looking for a new ride. Bart & Sharon
We cannot thank you enough for your wonderful review of Chevrolet Cadillac Of Bend and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Christopher Wilson- General Sales Manager
As much fun as a urinary tract infection.
No place to park. $1400 for a for a water pump when I brought the vehicle in because the heater did not work. It still does not work. Bought a repair part for another vehicle giving the parts sales person all the correct information. It did not fit. Called the parts department and they said they had one that would work. Went to pick up after 45 min. of waiting the vehicle is not repaired, the new part is the same as the first part, and they would not take the first part back because I tried to install the part they sold me, that they looked up, that should have been correct the first time. Waste of time. Time is money.
Bendite, thank you for sharing your experience with us. We would like to discuss what you’ve detailed regarding your most recent visit. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns. Sincerely, Charles Splees- Service Manager