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Chevrolet Cadillac of Bend

4.7 out of 5 4.7
Rectangle 48
Sales 8:00 AM - 7:00 PM
Service 7:00 AM - 6:00 PM

Chevrolet Cadillac of Bend Hours

Sales

Monday

8:00 AM - 7:00 PM

Tuesday

8:00 AM - 7:00 PM

Wednesday

8:00 AM - 7:00 PM

Thursday

8:00 AM - 7:00 PM

Friday

8:00 AM - 7:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

10:00 AM - 5:00 PM

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

7:30 AM - 4:30 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since May 2013

At Chevrolet Cadillac of Bend we believe two things: Integrity isn't built overnight and Respect is something a car deal

...

ership earns by the way it treats people over time. Chevy Cadillac of Bend is an Oregon car dealer committed to earning customers for life. That means we respect your time. We treat you like a neighbor. We listen to what you want and give you the straightforward information you need to make an intelligent decision. That's the way business should be done. Because just like the Chevrolet cars and trucks we sell, Chevy of Bend runs deep.

"It's the Real Deal."

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
425 lifetime reviews. Includes reviews of Chevrolet Cadillac of Bend from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    June 12, 2020

    Khrys Barnes Service Advisor, Terry Lussier Asst Manager, Chuck Manager, can't even provide a legitimate estimate. Condescending and charged me $150 for... an estimate that I did not get.

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    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Chuck Splees

    Service

    NOT RATED

    Khrys Barnes

    Service Advisor

    NOT RATED

    Terry Lussier

    Asst Service Manager

    NOT RATED

  • 5.0 out of 5
    May 25, 2020

    Cory Buckley was very attentive and calming. Did all he could to help us with our purchase. Positive interaction. As some car buying experiences can leave... you with a bad feeling, Cory Buckley was NOT one of those salesmen. He was kind, courteous, answered our questions to the best of his ability. If you go to this dealership try and have Cory Buckley be the salesman for you.

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service, an...d I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks!Sincerely,Christopher Wilson- General Sales Manager

  • March 1, 2020

    Straight forward. Listened. Explained. Worked with us. Good humored. All in all a great buying experience. Very happy with my purchase. Will be recommending,... and will use again in the future.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Darian, thanks for the wonderful review of your recent visit to our dealership. We strive for 100 percent customer satisfaction for each and every ex...perience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Kind regards, The Chevrolet Cadillac of Bend Team

  • 5.0 out of 5
    May 15, 2020

    I'm someone who has previously had terrible experiences with dealerships but this transaction turned everything around. I worked with Cory Buckley who... was awesome! He was calm, knowledgeable, personable and made the process fun. Cory was also able to go above and beyond in figuring out some details about the history of the Tundra that I ended up purchasing. I would not hesitate pointing anyone in the direction of this dealer or any other Lithia dealer. Again, don't hesitate to check them out. Thanks Cory!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your business and this review. I am happy to hear Cory was able to serve you and demonstrate how we do business here. If there is anythi...ng we can assist you with in the future, please let us know.Sincerely, The Chevrolet Cadillac Of Bend Team

  • 1.0 out of 5
    April 30, 2020

    I had been looking for a quality used truck for about 6-8 months. There was a 2017 sierra that looked promising at the Bend Chevrolet dealership. It... was advertised as a single owner and I was told it came from Utah. I asked specifically about the history of the vehicle as I did not want to get a auction style truck particularly out of Canada. I ended up purchasing the vehicle and have spent the last few weeks trying to clean rust and corrosion off of the undercarriage, brake rotors, frame..... it is everywhere! Yesterday I had to call to schedule a service appointment, still under warranty, The Service writer explained the total history of the vehicle over the phone with me. He said it had multiple service and warranty repairs in British Columbia and appears that it made it way into the US after being used in Canada for about 2 years. From what he could see he did not believe it was a single owner or out of just Utah, both of which I was told or lead to believe by the Bend store during the sale. In the end I believe that the Bend store lied and/or withheld information to make a sale. Be very Weary if buying used from them!

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    Customer Service
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    Quality of Repair
    3.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We acknowledge your review and are currently looking into the events you¿¿¿ve detailed.


    Worked with:
    Rex Long

    Sales

    (4.8) 11 reviews

    Michael Bongiorno

    Sales

    (4.4) 9 reviews

  • 5.0 out of 5
    February 29, 2020

    Salesman Joe Patnode is an AWESOME sales person! Top marks for his courteous and professional attitude. Joe sold me a BMW X6 V-8 with turbos. A true... Petrolhead's dream! Kudos! for being so patient on our road test

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    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your great review! We're glad to have Joe on our team and that we could provide you with a positive experience. If you ever need anythin...g in the future, please don't hesitate to let us know. Take care!Sincerely, The Chevrolet Cadillac Of Bend Team


    Worked with:
    Joe Patnode

    Sales

    NOT RATED

  • 4.0 out of 5
    January 25, 2020

    Took suburban in for multiple items including routine service, recall and warranty issues. A bit of a push to get things taken care of under the extended... warranty but once that was settled everything was address in a friendly, professional manner.

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    Friendliness
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    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Ben Thornton

    Service

    (4.9) 26 reviews

  • 5.0 out of 5
    January 5, 2020

    We had a great time working with Michael. He was a lot of fun and very knowledgeable. He was very easy to contact and always got back to me very quickly.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Michael Bongiorno

    Sales

    (4.4) 9 reviews

  • 5.0 out of 5
    January 4, 2020

    Great experience. I was buying a car that was a few years old so he didn't have all the info memorized but he had no problem looking up the info to answer... any questions I came up with. Low key sales approach was appreciated. Not pushy at all. Tried to find a middle ground that made everyone happy.

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    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Andrew Hetzler

    Sales

    NOT RATED

  • 5.0 out of 5
    January 3, 2020

    Talked to Andrew around October when I was looking at the new 2020.s I did not want to buy cause I thought I had a truck ordered from a dealer in Lakeview.... I was pleased with his low keyed sales approach and did not try to push me into buying then. When I could not get any answer from the other dealer about my truck I ordered as to when it would come in, I gave up and called Andrew in December about finding a truck like the one that I thought I had ordered from Lakeview.. He searched around and found the one I wanted and got it to bend in a couple of days. I had a trade in with low miles and could or should have gotten more for it , but I felt he had worked hard to find the right truck just like the one that I had ordered in August and did not come into Lakeview. I will get him next time if we buy a car for the wife in a year or two.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Andrew Hetzler

    Sales

    NOT RATED

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