Chevrolet of Bend

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3.2
(453 reviews)
Visit Chevrolet of Bend
Sales hours: 8:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Service Sales
Monday 7:00am–6:00pm 8:00am–7:00pm
Tuesday 7:00am–6:00pm 8:00am–7:00pm
Wednesday 7:00am–6:00pm 8:00am–7:00pm
Thursday 7:00am–6:00pm 8:00am–7:00pm
Friday 7:00am–6:00pm 8:00am–7:00pm
Saturday 7:30am–4:30pm 9:00am–6:00pm
Sunday Closed 10:00am–5:00pm
New (458) 206-4389 (458) 206-4389
Used (458) 206-4623 (458) 206-4623
Service (458) 206-4629 (458) 206-4629

Inventory

See all 248 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since May 2013.
At Chevrolet Cadillac of Bend we believe two things: Integrity isn't built overnight and Respect is something a car dealership earns by the way it treats people over time. Chevy Cadillac of Bend is an Oregon car dealer committed to earning customers for life. That means we respect your time. We treat you like a neighbor. We listen to what you want and give you the straightforward information you need to make an intelligent decision. That's the way business should be done. Because just like the Chevrolet cars and trucks we sell Chevy of Bend runs deep.
It's the Real Deal.

Service center

Phone number (458) 206-4629

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:30am–4:30pm
Sunday
Closed

Reviews

3.2
(453 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

My service writer, assistant, service manager, Terrie

My service writer, assistant, service manager, Terrie Lussier is far and away the best service oriented person I have had at any dealership for my mini vehicle‘s in my 76 years. Terrie is very thorough, efficient, courteous, and professional. Roger Vlach

Dealer response

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Charles Splees- Service Manager

1.0

This is the 2nd time( 1 on each vehicle) I went to this

This is the 2nd time( 1 on each vehicle) I went to this dealership and both times the service advisor Ben, was arrogant and had an attitude. The second visit was on a Trax, that we wanted an oil change and tire rotation on, plus we were going to have a squeak checked out but decided due to the weather, to forgo that. Ben had a snotty attitude, that if we couldn't leave it, he would not be able to check it out, because we needed to go for a test drive with the tech. We just went ahead with the oil change and tire rotatation. When we checked out only the oil change was done. The cashier was inpersonable about it and did not care. Looks like I need to try the other dealer in the area.

Dealer response

I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact me at your earliest convenience. Sincerely, Charles Splees- Service Manager

5.0

Chevrolet of Bend was great to deal with and showed me

Chevrolet of Bend was great to deal with and showed me all the options for the trucks I was looking for. I'd highly recommend their team if you're looking to purchase a new or used vehicle.

Dealer response

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Christopher Wilson- General Sales Manager

1.0

The sales team is very unprofessional.

The sales team is very unprofessional. I test drove a truck and told them I wanted to buy it and my wife even offered to give them a deposit to hold it for us while we went to grab a quick lunch. We were notified 30 minutes later that they sold the truck out from under us. They lost a customer that buys multiple vehicle every few years and word of mouth travels fast. I already have two contractors convinced to never do business with them when they go buy new diesel trucks this year. 3 lost customers so far from one greedy salesman.

Dealer response

We appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact me at your earliest convenience. Sincerely, Christopher Wilson- General Sales Manager

1.0

Very poor customer service and disappointing business

Very poor customer service and disappointing business practices. I went in on 8/9/22 to see if Bend Chevrolet wanted to buy my almost new 2022 GMC sierra pickup. I have a fleet of vehicles and we just ended up with 1 too many. The salesman was very nice and polite and they made me an offer for my truck. I told them I would like to go home and sleep on it as I never make financial decisions on the spot. They said that would be fine. I called the next morning to accept their offer and they said they would no longer purchase it. It had not even been 24 hours since their offer was made. I called and left voice mails for both sales manages neither of which replied. If you want a dealer who is not willing to keep their word buy from Bend Chevy.

Dealer response

Justin, thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Christopher Wilson- General Sales Manager

Consumer response

Chris, I have called you several times and left multiple voice mails as well as voice mails for Josh the other sales manager. Since you do not want to respond to phone calls how would you like me to contact you? Thanks, Justin

5.0

Steve Smith was our Sales Representative.

Steve Smith was our Sales Representative. He was very, very good. Very open and honest. Super helpful! He acknowledged our daughter and chatted with her. Made everything comfortable and go smoothly. He made it easy.

Dealer response

Thanks for your outstanding review! I'm very happy to hear that Steve was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Christopher Wilson- General Sales Manager

1.0

The Chevy of Bend service department is a complete joke.

The Chevy of Bend service department is a complete joke. I needed to have recall work done on my 2018 chevy and twice Khrys Barnes in service forgot to schedule my appointment and when I finally got in two months later Khrys forgot to order the part. Took the truck in at 8am and now it is 5pm and still waiting for the truck. Don't take anything to this dealer.

Dealer response

Your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Charles Splees- Service Manager

5.0

Outstanding customer service!

Outstanding customer service! This dealership worked with me in a professional manner while making me feel at home.

Dealer response

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Philip Valbert- General Manager

1.0

First time buying from a dealer.

First time buying from a dealer. Sold me an absolute garbage car. Battery died within a week. Followed by multiple other issues that arrived within a month. Called numerous times and overall was told to get bent. I will never encourage anyone to buy from them. Horrible experience.

Dealer response

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Christopher Wilson- General Sales Manager

1.0

Misleading advertising

Misleading/false advertising for used pickup. Dealership was not willing to make up for their undisputed mistake. Reported to State of OR AG’s office. GM would not respond to concerns expressed to salesperson for the false advertising and still has not been corrected to date.

Dealer response

We acknowledge your review and are currently looking into the events you’ve detailed.

See all 453 reviews