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Outstanding customer service!
Outstanding customer service! This dealership worked with me in a professional manner while making me feel at home.
First time buying from a dealer.
First time buying from a dealer. Sold me an absolute garbage car. Battery died within a week. Followed by multiple other issues that arrived within a month. Called numerous times and overall was told to get bent. I will never encourage anyone to buy from them. Horrible experience.
Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Christopher Wilson- General Sales Manager
Misleading/false advertising for used pickup. Dealership was not willing to make up for their undisputed mistake. Reported to State of OR AG’s office. GM would not respond to concerns expressed to salesperson for the false advertising and still has not been corrected to date.
We acknowledge your review and are currently looking into the events you’ve detailed.
We were super happy with our experience at Chevy of Bend!
We were super happy with our experience at Chevy of Bend! Andy and the crew were all super helpful and kind, and we left with exactly what we wanted, both vehicle wise and financially! To top it off, they were all so sweet and accommodating to our wild toddler running around the dealership.
Thank you so much for taking the time to share your feedback with us! I work hard to make sure our guests have an awesome experience. I will share your comments with our team and I look forward to working with you again down the road. Sincerely, Christopher Wilson- General Sales Manager
I bought a 2007 WRX from them and it had an oil leak
I bought a 2007 WRX from them and it had an oil leak they said they would fix it just bring it in. So I did they did not fix the problem still leaking when I got home, I called Justin he said bring it back and they would make sure and fix it, so I did when I got back home it still leaked so I took it to a subaru mechanic and got it fixed. now the turbo is bad and so is the engine I asked Justin since the oil leak can cause a turbo to go bad I asked Justin if they would be willing to cover the turbo not the engine I figured $1600.00 instead of the whole amount witch is going to be just over $13,000.00. I have only put 2000 miles on the car since we bought it, since its been in the shop more than not. I believe this is not good customer service since they sold me a car that needs a new engine. I have left messages with the service manager and general manager and no reply. You did not fix the car correctly used the wrong hoses for the turbo so I got that fixed and did not asked to be reimbursed. So now I,m going to be $13000.00 more into this car and a bunch of time I live 15 miles from the dealership and had to take the car back twice.
Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Charles Splees- Service Manager
We were really happy with our experience at Litha...
We were really happy with our experience at Litha Chevrolet in Bend. My wife and I are slow to make decisions. It took us over a month to finally find a vehicle we liked, and even longer to decide to make a purchase. Over this period, everyone at the dealership was helpful, kind and low pressure. We wanted to say an extra thanks to Steve Smith and Scott Keller for making the whole process easy and enjoyable. We certainly recommend this outfit for anyone looking for a new ride. Bart & Sharon
We cannot thank you enough for your wonderful review of Chevrolet Cadillac Of Bend and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Christopher Wilson- General Sales Manager
As much fun as a urinary tract infection.
No place to park. $1400 for a for a water pump when I brought the vehicle in because the heater did not work. It still does not work. Bought a repair part for another vehicle giving the parts sales person all the correct information. It did not fit. Called the parts department and they said they had one that would work. Went to pick up after 45 min. of waiting the vehicle is not repaired, the new part is the same as the first part, and they would not take the first part back because I tried to install the part they sold me, that they looked up, that should have been correct the first time. Waste of time. Time is money.
Bendite, thank you for sharing your experience with us. We would like to discuss what you’ve detailed regarding your most recent visit. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us at your earliest convenience so we can resolve your concerns. Sincerely, Charles Splees- Service Manager
So VERY, EXTREMELY, happy with my experience at Chevrolet...
So VERY, EXTREMELY, happy with my experience at Chevrolet Cadillac of Bend. If you want a truly respectable, professional, mindful, all-around good experience buying or leasing a new vehicle, Chevy Cadillac is the place to be! I regret this not being my first inquiry, as I had some terribly unprofessional and disappointing encounters elsewhere in Bend at other dealerships (Not affiliated with Lithia). I walked into Chevrolet feeling pretty defeated. I was welcomed and treated with the utmost respect, by Andrew Hetzler. Andrew does his job masterfully! He made my car buying experience, which could potentially be a hassle, a piece of cake! He listened well, handled things seemingly effortlessly, and I walked out over-the-moon happy and contented, with a beautiful vehicle just before the holidays! He did an excellent job following up, and making me feel appreciated as a customer. Which is why I will remain a loyal one, if I am ever in the market again! Thank you so very much Andrew! You are just an awesome human being, and I appreciate everything you have done! I also would like to mention that Scott in finance rocks as well, super sharp at what they do! Just an overall, genuinely great experience! You made my holidays!! I would give you 10 stars if I could! I recommend anyone seeking the perfect vehicle purchasing experience, go to CHEVROLET CADILLAC of Bend! -Bonnie Mazzola
We’re delighted to hear of your positive experience at our dealership! We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Sincerely, Philip Valbert- General Manager
Long story short. I've sold cars so I know how the system...
Long story short. I've sold cars so I know how the system works. These guys went above and beyond with their patience and professionalism and a I did try my best to push the envelope... LOL. They had to change out wheels on a used vehicle (which turned out to be way more complicated than any of us suspected) and I had my own financing so all they really got was a unit moved, extra work, and a very satisfied customer that will write a positive review... They made the deal work for me and I'll send anyone to Justin and Jonathan and assure you that Josh will support them in making the deal work for you as long as you are reasonable in the end. ; )
Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Christopher Wilson- General Sales Manager
If I could give a zero star rating, I would. In my eyes...
If I could give a zero star rating, I would. In my eyes this company is the reason used car salesman’s have a bad name. Not only did they say that in order to finance a vehicle we were required to buy a warranty, service plan and gap insurance, which was a flat out lie, but it’s been over 5 months and we still haven’t received our registration. We have contacted the dmv who informed us that the dealership should have taken care of all the paperwork 30 days from buying the vehicle but they never even switched the vehicle out of the previous owners name!!! The previous owner now has the title to a vehicle my family has had since May!! All the dealership is doing is pointing fingers at the DMV when the DMV has gone above and beyond to try and help us through this awful situation caused by a dealership that stops caring about their customer the moment they drive off their lot. Save yourself some frustrated shop elsewhere!! Cross your fingers the sheriff doesn’t come knocking on my door over a stolen vehicle that a DEALERSHIP sold us.