I had a deal in writing with a salesperson that was made over email and telephone. When I had an acceptable deal, we agreed that I would meet them for... paperwork and drive off. After an hour, the Elvis comes out and says that the GM is not happy with the deal and wants to add $945 to the cost. I promptly asked for the documents back that had personal financial information and signatures- the GM personally refused to give those back. STAY AWAY from these guys! I should have read the reviews. They are local to me, but there are plenty of Mazda dealers in the Bay Area. This was the worst service that I've experienced in 40 years of being a car enthusiast.
As soon as they found out I had poor credit they practically shoved me out of the door. I called the following Monday when THEY were supposed to call me... and the guy who helped us wasn't even working. Another guy told me in a rude manner that nothing could be done. Poor customer service, snobby attitude and no car from them! Better off that way!
Unfortunately this dealership is a joke. They do not care about customers or their time. Setup an appointment for a test drive. Yesterday I talked with... a sales rep Keith Akbar who was quick to try to close the sale on the phone. Once I drove 45 minutes to get to Dublin for the test drive today 5/5/2020 he asked me if I wanted to look at other cars. Had to pry out of him why - turns out the manager Ken has been using it for a week and it was dirty. I let Keith know I was coming by almost a day ahead of time to come look at the car. Said it would take an hour to get it ready when they made a point of setting an appointment but didn’t honor their end. Waste of time. Sad that during this time where people don’t have jobs this dealership doesn’t care for anyone's business. Keith seemed more concerned about his Saturday appointment for this vehicle than the appointment he had right in front of him. I would never buy a car from this Dealership.
I took my Mazda CX5 to Dublin Mazda for routine maintenance. The entire service department shut down in the middle of servicing my vehicle to have a party.... No one informed me they were going to do this. The service people were too busy to help me when I arrived. They were 3 deep trying to solve a problem! Cranky service personnel should leave their problems at home!
I wish I could give Dublin Mazda negative stars. The salesman named Suman Zachary and his manager Ken Harvey are crooks. They gave out empty promises that... they knew they would never keep to lure you into their trap. If you think you are safe if they put their promises in writing like in a contract, you are deadly wrong. They are professional lairs and contract scam specialists. They outsmart you. They cleverly worded the contract so that the contract does not mean what it seems to mean. They intentionally used vague and ambiguous words and the contract can always be interpreted in their favor. They made sure the contract can mean anything they wish and you cannot use it to sue them or claim damages. Only lawyers specialized in business contract can find out the loopholes. Before you sign the contract, they interpret it one way. But after you have signed the contract and have paid, they interpret it the other way. They also cleverly calculated all the numbers to make sure that you will give up claiming damages if you add up legal cost. All they want is your money. However, they don't earn money the right way. They earn your money by giving you lies after lies and empty promises that they know they will never keep. As soon as they get your money out of your pocket, they will deny all responsibilities, regardless they previously gave you verbal promises or written contracts. Don't deal with this crook dealer unless you want to take your own risk. I learned my lesson the hard way. I warn all potential customers to stay away from this crook dealer. They practice dishonest business on daily basis. They will be scrutinized by Mazda and by District Attorney for fraud, and will go out of business soon. When this happens, all prepaid overpriced future service package and oil/filter change will be a total waste of your money. Save your money to buy elsewhere, unless you yourself are a lawyer so there is no legal cost to add up (there is still opportunity cost though.)
They did not give the Sport Bars to me that were in the pictures online! I have asked twice with no response and I believe if that’s the way the Car appears... online then that is what should be included in the Sale.
The salesman, didn’t seem very interested in taking us on a test drive. The first time we visited, they sent us back saying the AC broke and thus all salesman... went home, we came back a few days later to a not so warm welcome. When the salesman pulled the car for test drive, he said it’s runnjng low on gas and thus he cannot take us for long test drive, seemed very uninterested.
Great communication skills. They make everything easy and understandable. A+ service.
Found a car on the internet we were interested in, called ahead and they had it ready to show upon our arrival. Buying process very straightforward with... pleasant interactions all around. Would buy another car here without hesitation.
Please give my thanks and appreciation to your wonderful sales staff starting with Mr. Michael Barrilleaux,"internet Consultant, Mr. Reyes Garcia,"General... Sales Manager" , and last but not least "Big Mike" ... These gentleman made it their mission to ensure our buying experience was met with true professionalism, courtesy and just all around enjoyable!! As my wife and I approached your lot we were met with smiles and great attitudes, this instantly put us at ease being we haven't looked or bought a vehicle in almost twenty years. We definitely were apprehensive, your wonderful team made the whole process easy and tolerable..I would have to say it all started with my phone conversation with Mr. Barrilleaux, he returned my call immediatly and instantly put me at ease.. No pressure whatsoever, It was all worth the hour drive to purchase my used 2006 Dodge Ram 1500.. I definitely would recommend your dealership to my friends and family who are interest in buying a vehicle in the future.. Again please extend my thanks and appreciation to the gentlemen i have noted above for their awesome service to me and my family!! Thank You A Happy and satisfied "Dublin Mazda Customer" Jose Maanao