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City Volkswagen of Chicago

(4,884 reviews)
Visit City Volkswagen of Chicago
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–6:00pm 7:00am–6:00pm
Sunday Closed Closed
2023 national dealer award
View 13 awards
2023 national dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award

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New (773) 639-2708 (773) 639-2708
Used (773) 372-1948 (773) 372-1948
Service (773) 663-4988 (773) 663-4988

Inventory

See all 185 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since May 2019.

Service center

Phone number (773) 663-4988

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–6:00pm
Sunday
Closed

Meet our employees

Evelyn Franchi headshot
Evelyn Franchi
Finance Manager
(244 reviews) certified badge
Juan Fuentes headshot
Juan Fuentes
Sales & Lease Specialist
(140 reviews) certified badge
DAVID H ALCARAZ headshot
DAVID H ALCARAZ
Sales & Lease Specialist
(118 reviews) certified badge
Eddie Speck headshot
Eddie Speck
Sales Consultant
(64 reviews) certified badge
Brandon Rosenow headshot
Brandon Rosenow
Salesperson
(55 reviews) certified badge
Lazaro Del Sol headshot
Lazaro Del Sol
Pre-Owned Manager
(53 reviews) certified badge
Maria Ghiran headshot
Maria Ghiran
Sales Consultant
(33 reviews) certified badge
Alex Rocha headshot
Alex Rocha
Salesperson
(24 reviews) certified badge
Clemente Garibay headshot
Clemente Garibay
General Sales Manager
(249 reviews) certified badge
Tim Curran headshot
Tim Curran
General Manager
(74 reviews) certified badge
Anthony Scala headshot
Anthony Scala
General Manager
(63 reviews)
Justin Russo headshot
Justin Russo
Assistant Service Manager
(44 reviews)
Andy Gloria headshot
Andy Gloria
Sales Specialist
(35 reviews)
John Rybowiak headshot
John Rybowiak
Service Manager
(11 reviews)
Chris Molina headshot
Chris Molina
Service Advisor
(9 reviews)
Johnny Coria headshot
Johnny Coria
Inventory Manager
(7 reviews)
Nicolas Dibari headshot
Nicolas Dibari
Service Technician
(6 reviews)
Chris Martin headshot
Chris Martin
Parts Manager
(6 reviews)
Betsy Villanueva headshot
Betsy Villanueva
Assistant office Manager
(6 reviews)
Eloise Zarco headshot
Eloise Zarco
Service BDC
(5 reviews)
Roberto Delgado headshot
Roberto Delgado
Service Technician
(3 reviews)
Alex Carlos headshot
Alex Carlos
Master Certified Technician
(2 reviews)
Juan Garza headshot
Juan Garza
Parts Specialist
(2 reviews)
Mike Lazarevic headshot
Mike Lazarevic
Technician
(2 reviews)
Luis Panora headshot
Luis Panora
Inventory Control
(2 reviews)
Lupe Patino headshot
Lupe Patino
Custodian
(2 reviews)
Gerardo Munoz headshot
Gerardo Munoz
Parts Specialist
(1 review)
Genaro Saucedo headshot
Genaro Saucedo
Inventory Control
(1 review)
Luciano Todaro headshot
Luciano Todaro
Parts Driver
(1 review)
Angel Alvarado headshot
Angel Alvarado
Parts Driver
Chris Capparelli headshot
Chris Capparelli
Service Director
Elijah Deleon headshot
Elijah Deleon
Salesperson
Rafael Gonzalez headshot
Rafael Gonzalez
Master Certified Technician
Tyler Smith headshot
Tyler Smith
Technician
George Trunek headshot
George Trunek
Master Certified Technician
Francisco Vargas headshot
Francisco Vargas
Service Technician
Louis Vargas headshot
Louis Vargas
Technician
Jim Warnacke headshot
Jim Warnacke
Master Technician

Reviews

(4,884 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of City Volkswagen of Chicago from DealerRater.

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Amazing experience purchasing a vehicle here!

Amazing experience purchasing a vehicle here! Edgar was knowledgeable, helpful and really cares about his customers. Recommend visiting City VW, especially Edgar.

Amazing experience purchasing a vehicle here!

Amazing experience purchasing a vehicle here! Edgar was knowledgeable, helpful and really cares about his customers. Recommend visiting City VW, especially Edgar.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for choosing City Volkswagen of Chicago. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

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2nd vehicle that I purchased from Edgar in the last 2

2nd vehicle that I purchased from Edgar in the last 2 years if you are looking for a new Volkswagen ask for Edgar and he will be great help! My family has bought 5 new Volkswagen from Edgar and the city be of Chicago team!

2nd vehicle that I purchased from Edgar in the last 2

2nd vehicle that I purchased from Edgar in the last 2 years if you are looking for a new Volkswagen ask for Edgar and he will be great help! My family has bought 5 new Volkswagen from Edgar and the city be of Chicago team!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for choosing City Volkswagen of Chicago. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

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Professional and knowledgeable, Andy was very helpful and

Professional and knowledgeable, Andy was very helpful and was able to answer all of our questions

Professional and knowledgeable, Andy was very helpful and

Professional and knowledgeable, Andy was very helpful and was able to answer all of our questions

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

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Absolutely wonderful service 😀 Maria and Leonidas are

Absolutely wonderful service 😀 Maria and Leonidas are the best people on earth, bought a 2025 Tiguan today, they made the entire process completely painless. I would definitely come back here and buy again. Thank you guys!!!

Absolutely wonderful service 😀 Maria and Leonidas are

Absolutely wonderful service 😀 Maria and Leonidas are the best people on earth, bought a 2025 Tiguan today, they made the entire process completely painless. I would definitely come back here and buy again. Thank you guys!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at City Volkswagen of Chicago are glad to have you as a customer. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

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We went with City Volkswagen and worked with both Andy

We went with City Volkswagen and worked with both Andy and Ray - both of whom were extremely on the ball and helpful. They were excellent salespeople, were very honest and clear throughout the process from beginning to end. It was an excellent experience.

We went with City Volkswagen and worked with both Andy

We went with City Volkswagen and worked with both Andy and Ray - both of whom were extremely on the ball and helpful. They were excellent salespeople, were very honest and clear throughout the process from beginning to end. It was an excellent experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing City Volkswagen of Chicago. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

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Andy was very friendly and professional.

Andy was very friendly and professional. Would recommend her to friends and family. Excellent service..

Andy was very friendly and professional.

Andy was very friendly and professional. Would recommend her to friends and family. Excellent service..

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

Consumer response

All Good.

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The team out here was great.

The team out here was great. Open to negotiating and answered all my questions, great crew all around.

The team out here was great.

The team out here was great. Open to negotiating and answered all my questions, great crew all around.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing City Volkswagen of Chicago! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

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I would like to thank Ed, Juan and Tim for their help in

I would like to thank Ed, Juan and Tim for their help in purchasing my new 2025 Tiguan. I appreciate Ed’s honesty, transparency and willingness to make sure the process went smooth as I made this big decision. Thank you guys and City of VW for all the help! I’m lovin’ the new whip!

I would like to thank Ed, Juan and Tim for their help in

I would like to thank Ed, Juan and Tim for their help in purchasing my new 2025 Tiguan. I appreciate Ed’s honesty, transparency and willingness to make sure the process went smooth as I made this big decision. Thank you guys and City of VW for all the help! I’m lovin’ the new whip!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for your feedback on your recent visit to City Volkswagen of Chicago. It's great to hear that we were able to assist you and that you had such a positive experience. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

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David at the dealership is super helpful and really goes

David at the dealership is super helpful and really goes the extra mile and like his energy

David at the dealership is super helpful and really goes

David at the dealership is super helpful and really goes the extra mile and like his energy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at City Volkswagen of Chicago. Chris Capparelli Service Director ccapparelli@cityautogroup.com

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David is so helpful, always doing the best!

David is so helpful, always doing the best! This is my second car that i got from him and the service is amazing

David is so helpful, always doing the best!

David is so helpful, always doing the best! This is my second car that i got from him and the service is amazing

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

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