[{"id":613195,"firstName":"Ryan","lastName":"Lundahl","titleText":"Sales 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Consultant","emailTxt":"jscala@cityvwchicago.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":109,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/39387/employees/37efa1bda870.jpg","drDealerId":39387,"certifiedEmployee":true,"deptDscrp":"Sales"},{"id":562899,"firstName":"Dan","lastName":"Brasil","titleText":"Sales Manager","emailTxt":"dbrasil@cityvwchicago.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":99,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/39387/employees/57dcaa2f9d7b.jpg","drDealerId":39387,"certifiedEmployee":true,"deptDscrp":"Sales"},{"id":562901,"firstName":"Malcolm","lastName":"Gamble","titleText":"Sales","emailTxt":"MGamble@cityvwchicago.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/39387/employees/d1d060858e65.jpg","drDealerId":39387,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":613193,"firstName":"David","lastName":"Campos","titleText":"Sales Associate","emailTxt":"dcampos@cityvwchicago.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/39387/employees/e49f3657ee0d.jpg","drDealerId":39387,"dealerEmpStartDtUtc":"1548979200","industryStartDtUtc":"1548979200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":494260,"firstName":"Ray","lastName":"Cotto","titleText":"Sales Consultant","emailTxt":"rcotto@cityvwchicago.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":177,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/39387/employees/75614195765e.jpg","drDealerId":39387,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":494173,"personPtyId":39524285,"firstName":"John","lastName":"Gordon","titleText":"Sales 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Dealers  /   Chicago, IL  /  City Volkswagen of Chicago

City Volkswagen of Chicago

4.9 out of 5 4.9
1370 reviews
5330 W. Irving Park Road Chicago, IL 60641
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 7:00 PM

City Volkswagen of Chicago Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

7:00 AM - 5:00 PM

Sunday

Closed
Dealer website
Dealer website
New (773) 639-2708
Used (773) 372-1948
Service (773) 663-4988

Inventory

NEW
$16,084 MSRP $19,890
2019 Volkswagen Jetta 1.4T S
  • Exterior Color: Pure White
  • Interior Color: Titan Black
  • Transmission: 6-Speed Manual
  • Drivetrain: FWD
NEW
$17,229 MSRP $21,125
2019 Volkswagen Jetta 1.4T S
  • Exterior Color: Black
  • Interior Color: Storm Gray
  • Transmission: 8-Speed Automatic
  • Drivetrain: FWD
NEW
$26,391 MSRP $29,885
2020 Volkswagen Passat 2.0T R-Line
flame-solid

HOT CAR

  • Exterior Color: Reflex Silver Metallic
  • Interior Color: Titan Black
  • Transmission: 6-Speed Automatic
  • Drivetrain: FWD
NEW
$21,807 MSRP $26,150
2019 Volkswagen Jetta 1.4T SEL
  • Exterior Color: Pyrite Silver Metallic
  • Interior Color: Black
  • Transmission: 8-Speed Automatic
  • Drivetrain: FWD
NEW
$26,391 MSRP $29,885
2020 Volkswagen Passat 2.0T R-Line
  • Exterior Color: Deep Black Pearl Effect
  • Interior Color: Titan Black
  • Transmission: 6-Speed Automatic
  • Drivetrain: FWD
NEW
$17,254 MSRP $21,160
2019 Volkswagen Jetta 1.4T S
  • Exterior Color: Black
  • Interior Color: Storm Gray
  • Transmission: 8-Speed Automatic
  • Drivetrain: FWD

Our Employees

5.0 out of 5
(5.0) 29 reviews

Ryan Lundahl

Sales Associate
4.9 out of 5
(4.9) 184 reviews

Mark Benne

Finance
5.0 out of 5
(5.0) 151 reviews

Ernie Quezada

Sales
4.9 out of 5
(4.9) 109 reviews

JP Scala

Sales Consultant
4.8 out of 5
(4.8) 99 reviews

Dan Brasil

Sales Manager
5.0 out of 5
(5.0) 14 reviews

Malcolm Gamble

Sales
5.0 out of 5
(5.0) 6 reviews

David Campos

Sales Associate
5.0 out of 5
(5.0) 177 reviews

Ray Cotto

Sales Consultant
5.0 out of 5
(5.0) 97 reviews

John Gordon

Sales Consultant
4.9 out of 5
(4.9) 68 reviews

Sam Lotta

General Sales Manager

 View All Employees
View All Employees

About Our Dealership

Dealer on Cars.com since May 2019

Photos & Videos

6
Photos

Service

Oil, Filter Change (Premium)

$29.95 and up*

Multi-Point Inspection

Complimentary

Fluid Top-Off

Complimentary

Air Filter Replacement

$29.99 and up*

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
1370 lifetime reviews. Includes reviews of City Volkswagen of Chicago from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

All Reviews purchase future knowledgeable professional friendly help nice experience point process pressured buy knowledgeable love john helpful easy painless great personality time customer purchase recommend pressure feel
All Reviews purchase future knowledgeable professional friendly help nice experience point process pressured buy knowledgeable love john helpful
All Reviews purchase future knowledgeable professional friendly help nice experience point process pressured buy knowledgeable love john helpful easy painless great personality time customer purchase recommend pressure feel
  • 5.0 out of 5
    Love my new car!
    by Emma from Chicago, IL
    January 19, 2020

    I had a great first time car buying experience. Luis helped me to find a car that I love driving everyday, and I actually had fun buying it.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    Seamless transaction and lots of knowledge
    by kr31 from DealerRater.com
    January 14, 2020

    Spent a good deal of time researching the Golf Alltrack and what local inventory options would be. After four dealerships and several test drives, JP,... Sam and the team at City VW stood out in knowledge, professionalism and follow up. I *love* the car and expect to for many years to come.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Worked with:
    Mark Benne

    Finance

    (4.9) 184 reviews
    JP Scala

    Sales Consultant

    (4.9) 109 reviews
    Sam Lotta

    General Sales Manager

    (4.9) 68 reviews

  • FEATURED REVIEW

    5.0 out of 5
    Great Experience
    by marlo karaczewski from Chicago , IL
    May 6, 2019

    I had low expectations going into the car buying process, but Dan and Ernie at the Autobarn really turned that around. The process was easy, and they really... worked hard to get us the deal we were looking for on the car we wanted. We're excited to be part of the VW family and are (already) looking forward to our next VW!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate you taking the time to leave us this great review! Congratulations on your new vehicle and we hope to see you in the future!

    Worked with:
    Ernie Quezada

    Sales

    (5.0) 151 reviews
    Dan Brasil

    Sales Manager

    (4.8) 99 reviews
  • 5.0 out of 5
    Wonderful Experience!
    by Mark S. from Chicago, IL
    January 14, 2020

    Great Service! We had been looking for a new car and contacted City VW of Chicago to see what our options were. Ryan was a big help for the beginning.... He was always very detailed and made sure to keep us updated as he tried to find a vehicle that checked all of our boxes. We ended up with a new 2020 Tiguan which we love!!!!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Worked with:
    Ryan Lundahl

    Sales Associate

    (5.0) 29 reviews
  • 5.0 out of 5
    Great Service! We had been looking for a new car and...
    by schubertmark from DealerRater.com
    January 14, 2020

    Great Service! We had been looking for a new car and contacted City VW of Chicago to see what our options were. Ryan was a big help for the beginning.... He was always very detailed and made sure to keep us updated as he tried to find a vehicle that checked all of our boxes. We ended up with a new 2020 Tiguan which we love!!!!

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Worked with:
    Ryan Lundahl

    Sales Associate

    (5.0) 29 reviews
  • 5.0 out of 5
    I recently purchased a Volkswagen Passat TDI from City...
    by William from DealerRater.com
    January 12, 2020

    I recently purchased a Volkswagen Passat TDI from City Volkswagen of Chicago. The salesperson who assisted me, Edgar Anaya was very patient and helpful.... Edgar allowed me to test drive three different vehicles and provided me with the carfax report and the Certified Pre-Owned inspection report for each vehicle. I was being very careful about this purchase and Edgar made the whole experience very relaxed. I've already told several friends how much I enjoyed my experience of purchasing this vehicle. No high pressure sales tactics; just honest people who helped me make a very important purchase decision.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    Overall a positive experience
    by Steve B. from Plainfield,IL
    January 12, 2020

    Overall a great experience. Ernie was respectful of my schedule and was dialed in to what I was looking for. He made the process smooth and we found... my car quickly. I was glad that he wasn’t persistent or pushy. He also has offered help with a couple small requests as I transition into this vehicle. The dealership was clean and the amenities were there.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    Ernie was great to work with. I had been looking for a...
    by Steve B. from DealerRater.com
    January 12, 2020

    Ernie was great to work with. I had been looking for a car for several weeks. He was patient and understanding of the process. When I finally made it... to dealership he made the process pretty easy.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Worked with:
    Ernie Quezada

    Sales

    (5.0) 151 reviews
  • 5.0 out of 5
    Great!
    by Elise from Chicago, IL
    January 11, 2020

    It was a pleasure working with Ernie and Mark. Both were very personable and helped to get the best deal for us! Looking forward to coming back for service!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Worked with:
    Mark Benne

    Finance

    (4.9) 184 reviews
    Ernie Quezada

    Sales

    (5.0) 151 reviews
  • 5.0 out of 5
    Ernie and the entire staff at City were great to work...
    by Jodypo from DealerRater.com
    January 11, 2020

    Ernie and the entire staff at City were great to work with when purchasing our car. Ernie made the process seamless, and his knowledge and honesty made... the decision process easy. This was our first purchase from City, but it won't be our last!

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Worked with:
    Mark Benne

    Finance

    (4.9) 184 reviews
    Ernie Quezada

    Sales

    (5.0) 151 reviews
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