Pepe Cadillac

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
1061 lifetime reviews. Includes reviews of Pepe Cadillac from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    October 28, 2019

    Thank you for your response Ronald as it again shows the lack of professionalism on behalf of the dealership. Now, why would you write my last name on... here when I specifically wrote Jane Doe to remain anonymous. In regards to the sunroof leakage it was $238.00 only after I called and complained that it wasn’t fair. The repair also included something else which would have totaled to $900.00 right? And this being only 6/7 months after purchase. Now you tell me, since you are the expert. Not counting winter when there are no leafs or debris falling from trees. Which leaves 2/3 months before I took my car in and considering that I have no trees whatsoever near my car in my backyard where my car is always parked or at parking structures where I usually go. Are 2/3 months enough to clog sun roof drains? Im no expert but my common sense says no. This only goes to show what I previously mentioned that this vehicle your dealer sold me wasn’t checked at it should have been. You guys changed the carpet and that was all. In regards to the metallic noise which was also mentioned to your staff it turns out that there was something wrong. The hub had to be replaced along with bearing assembly. I was advised that pads, rotors were aftermarket. So with all this I strongly believe that this specific vehicle was not inspected prior to being re-sold.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    A pre-owned vehicle is just that – a previously owned vehicle. Pepe Cadillac puts all of the vehicles we sell through an inspection process where the ...vehicle is evaluated for safety and the overall condition is reviewed. We did step in and cover a large portion of the repairs. It’s also worth noting that the vehicle was not delivered to you with these issues present – they only appeared after 6-7 months of ownership. We believe in transparency and wanted to address you formally on this public forum. We used your name out of respect.

  • 5.0 out of 5
    September 11, 2019

    I went car shopping online to get my dream car. The car is an ATS. I always wanted a Cadillac and wanted a good price that fits into my budget. So I search... and connect to Pepe Cadillac in White Plains New York. Which is a 2 hrs trip where I live. On Thursday, September 7th I had connected Pepe Cadillac and got a salesperson by the name of JOHN BRANLEY. Throughout the entire process the John at Pepe Cadillac treated me like family, and My salesman John was incredibly professional and extremely knowledgeable and knew everything about the car I was looking to purchase. In 24 hrs, I purchased the car. No Hidden fees etc and no B.S. I must say that this was my best car shopping experience ever. One more person I wanted to Thank for helping me on the education of my new car and credit to EDWARD KENNEDY. Mucho Thank you as well. Nowadays, it commonly is seen that car salesman just don't do enough good job and their only objective is to get money out of your wallet. But, a salesman like John delivers an incredible service and gives a very pleasant experience. We will be coming to your showroom for the years ahead. Regards, Frank Gonzalez

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    August 1, 2019

    After many years of driving foreign cars I decided to test the waters with a GM vehicles. I made an appointment with Pepe Cadillac and met with sales... person David Persaud. He was such a dream to deal with he let's us know everything step by step. David is the best salesman to come see here. He's an honest and caring person that doesn't try to pressure you or trick you into doing anything that you don't want, I can truly say that he has your best interest at heart...He also made me feel at ease during the test drive. Everyone including Jimmy, Rick and Frank was very friendly and helpful. And all the process was very smooth and they did great job. I finally made up my mind and purchased the new XT6. Thank You David for being so kind and patient with us. Pepe Cadillac has gone above and beyond to provide the best service and price for our new XT6. We anticipate having a fruitful relationship with this dealership for years to come.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 8, 2019

    Pepe Cadillac is the experience you want when you are car shopping. This dealership has EXCEEDED every other dealership I have dealt with in over 20 years... of car buying/leasing. I got the exact Cadillac XT4 I wanted and a great lease. OUTSTANDING customer service throughout the entire dealership. The process was super easy, no wasted time, no pressure what so ever. The sales rep Marsela was WONDERFUL! I spoke to her on their websites chat and she sent me exactly what I was looking for. I emailed her and I received prompt responses. My salesman Dan is AWESOME! Dan listened to my needs/wants and answered all my questions. I never felt pressured into anything and the transaction was extremely pleasant. Dan showed me everything about the XT4 and I can call him with any questions. Dan followed up the next day to make sure I was happy and if I had any questions. Rick from sales was EXCELLENT! Everything was exactly as discussed and no surprises.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 8, 2019

    Pepe Cadillac is the experience you want when you are car shopping. This dealership has EXCEEDED every other dealership I have dealt with in over 20 years... of car buying/leasing. I got the exact Cadillac XT4 I wanted and a great lease. OUTSTANDING customer service throughout the entire dealership. The process was super easy, no wasted time, no pressure what so ever. The sales rep Marsela was WONDERFUL! I spoke to her on their websites chat and she sent me exactly what I was looking for. I emailed her and I received prompt responses. My salesman Dan is AWESOME! Dan listened to my needs/wants and answered all my questions. I never felt pressured into anything and the transaction was extremely pleasant. Dan showed me everything about the XT4 and I can call him with any questions. Dan followed up the next day to make sure I was happy and if I had any questions. Rick from sales was EXCELLENT! Everything was exactly as discussed and no surprises.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 6, 2019

    Efficient. Thorough. Courteous. Authentic. Temps had been in the 80's and the air conditioner was blowing hot air. Other nearby dealerships told me the... soonest appointment would be in two weeks. Pepe squeezed me in within two days. It was my first time there, and I was expecting a sprawling property because of its location. And while space seemed severely limited inside and out, the property is efficiently designed and seems to function well. But the people are what really set it apart. Their desire to help was as authentic as their smiles and words. From the man who first checked me to Sam, the Service Rep, to the staff walking back and forth between the showroom and the service area, everyone created a warm welcoming experience. The two and half hour wait seemed to fly by.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    June 4, 2019

    I went to Pepe Cadillac after seeing a used car they had for sale online. Throughout the entire process the staff at Pepe Cadillac treated me like family,... and made me feel like my happiness was their number one priority, not making money like so many other dealers. My salesman David was incredibly professional and extremely knowledgeable and knew everything about the car I was looking to purchase, he walked me through all the cars features which with today's cars isnt an easy or quick task.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    June 4, 2019

    Pepe Cadillac is a lovely dealership, with staff that is considerate of your time and in helping to find what exactly your looking for. Daniel Gorlick,... was the salesman I worked with and he couldn't have been anymore accommodating!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 5.0 out of 5
    May 31, 2019

    Helped me out very much , made me understand every step. Explained everything very throughly so that I wouldn't be confused but I Didn't like how the... car broken down in a week or 2 that was the only down fall but luckily they fixed the car in time.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    May 30, 2019

    Pepe Cadillac Sales and Maintenance group are very special people who cares about the product sold and serviced. Truly the very best out there.and care... about customers.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
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