Napleton Clermont Chrysler Jeep Dodge RAM

Sales department was great. Service department is awful. I made an appointment over the phone to have my U Connect device updated. Over the phone, the rep asked me if I would be dropping the car off or waiting on the car. I specifically told her I’d be waiting. I get to my appointment and was told I had to leave it for 24 to 48 hours. Okay, if that’s the policy, I get that, but when I made the appointment that information was not provided. Aside from that, a software glad on a U Connect is a 15 minute process. I live an hour away, so this was a major inconvenience. I talked to the service manager and have never encountered a ruder individual in a customer service position. Needless to say, they have lost a customer for life. Back to Bill Bryan Dodge where they are up front about service expectations and always polite.

good price for a brand new car. no games with add on fees besides doc, plates and title and taxes.

This is my 3rd car with Napleton. Service and attention is always world class. Make sure to ask for Roman. He will patiently listen to your needs and will go the extra mile to make sure you are 100% satisfied and above all saving money. I was set on an used 2022 Jeep Wagoneer but the he was able to accommodate a brand new unit for a similar payment without any financial trick. Very honest dealership and very professional staff. Roman is your man!

Purchased new 2022 Ram 1500. There have been several issues with the service. 1. The tire pressure sensor was causing an error message. I brought it to Napleton’s attention and they said they would check the tire pressure. I explained that the pressure was good and they did nothing to fix it. 2. The rear window leaked and I made an appointment and took the truck in and dropped it off to get it replaced. I was told it would take about three hours. After about five hours I received a call saying that they did not have the time to fix it that day and to come get the truck. I was told I could schedule the repair person to come to my house and replace the window. I scheduled the repair and the repair person was 4 hours late and after the repair was completed I noticed scratches on the back of the cab on my brand new truck. 3. A paint touch up kit came with the truck when Ipurchased it. I later found out that the wrong color was provided. I asked if I could just bring in one they provided with the truck and swap it for the correct color. When I brought it to the attention of the dealer I was told that they didn’t have the correct color in stock and if I brought the paint that I had to them they would order the color I needed. It is a 30 mile round trip to Napleton. So I asked if they could have the paint delivered to my house and they told me no! They expect me to drive 60 miles to correct their mistake. I have had to make 4 trips to Napleton for service repair issues in the first year of ownership and they want me to make two more. That would make it 360 miles driven to Napleton to correct their issues. Napleton has done nothing right since the sale. On top of all that they send out surveys after the service and when I gave them honest feedback I received calls from the personnel blaming me for impacting their bonuses and reviews with my survey inputs.

Jennifer was excellent! Very helpful in helping us find the right car and understand how to use it!

I bought a jeep 9 days ago. I was advised by the salesman not to buy a used car at just any dealer here in Florida as many are shady about the cars they sell. So I went to a bigger dealership and spent more. Well, $14k later I have a jeep I drove 4 times, got in it after not driving it for 2 days and dash lights came on everywhere, it started making noises and wouldn't go over 20 mph. I towed it back to this dealership (and made an afternoon appointment) and cannot get a person on the phone all day to tell me about my appointment this afternoon. Even a " no worries mam, it's still being looked at we have no answers but will call back" Just leave me like this with no car, out the cash and wondering what is going on!!! I am so mad rn, they are closed for the day and no communication at all.

We had the pleasure of working with your salesman Zach Adams today! He was very professional, helpful and made buying our vehicle much easier & faster. Zach handled everything from showing us the truck, personally cleaning it and all financial paperwork. He went above & beyond to make sure we were satisfied customers!!

We purchased our SUV in December 2022. Service was good in the beginning. Today is the last straw! Service has declined substantially over the 8 months. During that time we have purchased upgrades and maintenance packages. Having to repeat warranty a few times because of not correcting. Last week we scheduled an appointment to have an oil change and tire rotation for 9:15. It took over 30 minutes to get checked in and then was told it would be 2.5 hours before the vehicle will be ready. Really? Obviously their organization is NOT organized. We are done.

My 2021 Grand Cherokee was towed to Napleton Jeep in Clermont for a no start problem. Without an appointment, they had my car ready in 2 days. A special thanks to service advisor Ryan and the service manager John. John is friendly, knowledgeable and focused. No wonder his service department is so efficient! Thank you! Sue and Nick P.

Our sales representative Yoseli was amazing from start to finish. We brokered an amazing deal and she put everything together with such efficiency and speed. The manager Steve was very approachable, focused and helped us have a great experience with our purchase. The atmosphere in this dealership is awesome, I would highly recommend.