Maserati of Tysons

I went in for a software update recommended by Alfa. My initial appointment was for Saturday morning, but at the last minute, I wanted to see if I could switch to Friday. Andrew advised me that it was no problem. When I arrived, I was immediately greeted by Andrew and directed to the waiting room. The work took under one hour and I was out of there quickly. The check out process was as smooth as the check in because of Andrew's efficiency and professionalism. My vehicle was returned to me as clean as when I took it in, which tells me that the maintenance staff take appropriate steps to achieve that (gloves, paper floor mat, and temporary seat cover). Excellent service!

Drew in service is a consummate professional. He is responsive, knowledgeable and diligent. I’ll be coming back over and over. Thanks for all the help.

Excellent customer service, no waiting time. The car was clean and ready to go by the time promised.

My experience with Maserati of Tysons has been excellent. Mason was very communicative and knowledgeable. This is my second Granturismo service at Maserati of Tysons and I have left satisfied each time. Highly recommended!

If I could give a zero, I would. I had a service appointment scheduled for 0930 on May 17, 2023. Prior to my scheduled appointment I had a minor accident so I scheduled an appointment with the Collision Center (CC)as well (I advised the CC that my car would be in for service on May 17 and they scheduled my estimate for the same date). When I arrived for my scheduled appointment I spoke with Chitt of the CC and my service advisor Mason. The two coordinated that once the service was completed on May 17, he would provide my vehicle to Chitt in order for him to complete my estimate because it included removal of my front bumper to access additional damage. I was advise that I would have an estimate NLT May 18, 2023. During my service write up, I also advised Mason that I was hearing a knocking sound when reversing and he annotated this on my write up, to include other repairs I had agreed to. On May 23, I contacted Chitt regarding my estimate and I was advised that the service department didn’t complete my services until May 22…and that’s when he started the breakdown process. Chitt also stated an estimate was forthcoming. I’m not understanding why my service wasn’t completed until May 22 when all the parts had already been ordered and I had a scheduled appointment. Still don’t have that answer. Prior to my conversation with Chitt on May 23, I made several attempts to contact Mason telephonically and via text with negative results. However, on May 31, I received a phone call from him regarding my service was completed and if I would like to pay the final bill. I advised him my car was still being repaired by the CC and he stated, “It’s the end of the month and we would like to close out the invoice.” I replied, “I will pay the final invoice when my vehicle was completed.” Note, up until this point I had negative contact with Mason but at the end of the month, he’s contacting me for payment. Next, I received a called from Chitt on June 2 stating my vehicle was ready and I advised him I was out of town and would pick it up on June 5. When I arrived on June 5, Chitt was very friendly and explained all the repairs to my satisfaction but this is when it get interesting. I spoke with Mason and he advised me that everything was good to go. I asked if they identified the knocking sound…oh oh, dear in the headlight stare. He didn’t know and he advised me that we would take a test drive to see. He later stated that he would do the test try alone and I agreed. Once he drove the vehicle out of the service lane and begin backing up, immediately you could hear the knocking noise. Long story short he attempted to explain this was normal and had a technician advise me of the same. Mind you this technician has only been working on Maserati’s for 2 months. I advised Mason this is not normal because the noise wasn’t there previously. I left my vehicle and informed Mason of my dissatisfaction…especially, since the knocking noise was noted on my service ticket and that my vehicle had been there for over 3 weeks. Now I’m here to pick it up and you have no idea if the knocking noise was diagnosed. It’s on the write up. Please pay more attention to the service ticket and ensure ALL repairs are completed/diagnosed vs placing more emphasis on closing out invoices. They never attempted to identify/diagnose the issues during service. It’s currently still at the dealership, will provide an update soon…hopefully??

It is so refreshing to find knowledgeable people in the D.C. area who are also honest, conscientious, diligent in their work; and who care about the quality of their work & service to customers. If Mason Binns and his team tell you something about your car, you know it is true, even if you ask about doing something with your car that won’t work. An unfortunate accident put my vehicle out of service for a while. But, the service department, from management to technicians, have done a beautiful job in restoring her to almost original condition. (We’re still waiting on some parts; condition should be perfect when they come in.) Altogether, this dealership, and, especially the service department are outstanding. And, I can’t express well enough how great it is to find people with real integrity, skill and honor with whom to do business! The only downside is the tight conditions on the site. They need more space, both in the shop, and for parking vehicles in need of repair - there are too many Teslas with front-end damage. (I’m assuming drivers relying o “self-driving” features, and not paying attention to what their virtue-signaling “cars” are doing. 😐)

Once again great service! Mason Binns again provided the information I needed, and without hesitation took care of my needs in a timely manner, definitely an A++ customer service experience. I will absolutely continue to use this location for any services I need, or questions I have, thanks again

Service was easy to schedule online, drop off the car, and staff was friendly. The waiting room could use some upgrades, like stocking the empty mini fridge. But the Wifi was fast enough to allow me to work while I waited and the coffee machine was ok. I feel like it took a little while in between my car coming back from the rest drive and when I was finally notified it was ready, however I don't know what the process is there as far as paperwork so I won't judge there. When I did get called up to pick up my car, the manager(?) explained what was done and answered all my questions, including clarifying some questions I had about my maintenance plan. Overall a good experience.

I beg of you, if you are a person of color please do not buy a car from here or get service from here! I have spent thousands of dollar here only for my husband and I to be treated like like dogs in the street. I have been berated over the phone and hung up on several times only to get to the the service department and have the police called on for trespassing. All because I challenged the damage that they continuously continue to do to my vehicle and not notify me. I purchased a used vehicle fresh off lease still under warranty when my vehicle went into them both my side mirrors worked perfectly when they finished the work and i drove home I noticed that my passenger side vehicle was stuck and would not turn in. I called and let them know and they stated they promised to take a look at it when i came back. I know my mirrors were fine b/c I drove the car directly to them after purchasing the vehicle in NJ to get a full inspection done on the car and the mirror was not on my list of internal or external issues that needed repair. I paid for everything not covered under the Maserati warranty that was recommended. I have 2 other vehicles this is not my main car. I ended up needing an oil change a few months later. I reminded the shop that they agreed to look at my mirror only to receive a diagnostic that the mirror was glued. If it was glued then who glued it b/c it wasn’t glued when I gave to y’all. They also acted as if the mirror was gone when I came to pick it up only for me to read later on the diagnosis that it was glued. This same service visit I brought my car in for the oil change I had a full level of all fluids prior to bringing it in. Only to receive my car back with no windshield fluid..you know why b/c they cracked the reservoir and planned to never tell me. I only found out b/c my husband went to add fluid and it all fell to the ground so he called and asked to immediate speak with someone and it was noted in the system but they never planned to tell us. They beat black people out of there money and break stuff on our cars to make us pay for it later. I wonder if they do non-people of color the same way! They way they treated my husband and I like trash I will campaign and advocate until I have everyone that disrespected me at that dealership reprimanded. Do not give these ppl your money!!! Especially if you’re black you will end up paying wayyy more b/c they Will purposely break stuff on your car and when you call them out IF YOU ARE BLACK THEY WILL CALL THE POLICE ON YOU AND PROFILE YOU!! This is in Virginia the commonwealth and they will get away with it! They expect US to be black stupid and uneducated and to be soo scared about repercussions that we won’t question the racism!! Please go somewhere else!!

I beg of you, if you are a person of color please do not buy a car from here or get service from here! I have spent thousands of dollar here only for my husband and I to be treated like like dogs in the street. I have been berated over the phone and hung up on several times only to get to the the service department and have the police called on for trespassing. All because I challenged the damage that they continuously continue to do to my vehicle and not notify me. I purchased a used vehicle fresh off lease still under warranty when my vehicle went into them both my side mirrors worked perfectly when they finished the work and i drove home I noticed that my passenger side vehicle was stuck and would not turn in. I called and let them know and they stated they promised to take a look at it when i came back. I know my mirrors were fine b/c I drove the car directly to them after purchasing the vehicle in NJ to get a full inspection done on the car and the mirror was not on my list of internal or external issues that needed repair. I paid for everything not covered under the Maserati warranty that was recommended. I have 2 other vehicles this is not my main car. I ended up needing an oil change a few months later. I reminded the shop that they agreed to look at my mirror only to receive a diagnostic that the mirror was glued. If it was glued then who glued it b/c it wasn’t glued when I gave to y’all. They also acted as if the mirror was gone when I came to pick it up only for me to read later on the diagnosis that it was glued. This same service visit I brought my car in for the oil change I had a full level of all fluids prior to bringing it in. Only to receive my car back with no windshield fluid..you know why b/c they cracked the reservoir and planned to never tell me. I only found out b/c my husband went to add fluid and it all fell to the ground so he called and asked to immediate speak with someone and it was noted in the system but they never planned to tell us. They beat black people out of there money and break stuff on our cars to make us pay for it later. I wonder if they do non-people of color the same way! They way they treated my husband and I like trash I will campaign and advocate until I have everyone that disrespected me at that dealership reprimanded. Do not give these ppl your money!!! Especially if you’re black you will end up paying wayyy more b/c they Will purposely break stuff on your car and when you call them out IF YOU ARE BLACK THEY WILL CALL THE POLICE ON YOU AND PROFILE YOU!! This is in Virginia the commonwealth and they will get away with it! They expect US to be black stupid and uneducated and to be soo scared about repercussions that we won’t question the racism!! Please go somewhere else!!