LeadCar Toyota Wausau

I had a fabulous experience. I love my new minivan. It is my FOURTH Toyota Sienna! Nikki Nyen really made the experience fabulous. If I need another Toyota, I will definitely seek her out. (Rob in service is also amazing!)

My experience was 10 out of 10 working with Nikki N. and Rick P. and it was refreshing compared to other experiences I've recently had. I'd been looking for a hybrid for months and I'm glad I missed out on others because this one is perfect for me! They were both extremely knowledgeable and worked with me to get me into my vehicle. I can't thank them enough for all of their help! I would recommend working with Nikki and Rick to anyone I know.

The staff are all extremely friendly and helpful with their knowledge! Buying my car from Miguel was very easy as he made the process comfortable for me. Also Abel the business manager was equally helpful and explained the financing and warranty options effectively!

I made an appointment to look at a car at the dealership. Chris assured me they had the specific car in stock and a brand new model. I asked to see two other models and they did not have them in stock. When I arrived at the dealership the parking lot was empty, barely any cars there to view. Chris was the only sales person in the entire store and even though I had an appointment, he proceeded to tell me he needed to help a walk in customer first. When he finally got to me, he was very short with me and dismissive. He told me that he did not have a new model of the car I asked to look at and wanted to show me a used car that was 2 years older. Chris kept telling me that the used car was exactly the same as the new model and became annoyed with any question I had about the car. He also told me that it could take up to two months for me to even receive a car I purchased and I would need to purchase it before I saw the car. Chris was extremely rude and condescending to me on many levels. I will never go back to this dealership and am turned off from the Toyota brand all together.

I visited Lead Car Toyota Wausau because I was interested in a hybrid vehicle. Chris was very helpful in helping me choose a Sienna. When it came, he made sure I was familiar with every button and switch in the vehicle. I appreciated his friendliness and professionalism very much, and would recommend the business to anyone interested in purchasing a vehicle.

I contacted this dealership about a Genises G70 that was posted on cars.com. After contacting the salesman and his manager about purchasing this car, I was informed that I would need to come in this dealership (located somewher near the Canadian Border) to prove my identity even though I offered a $30,000 downpaymeta as a good faith offering. All good and well, if thats their policy, so be it. My complaint is, this dealership should not advertise vehicles nationally if they are only willing to sell locally. I wasted a lot of time and effort researching this vehicle, and trying to make a purchase.

Jose did a good job with selling a Toyota Highlander to my wife and myself. He even remembered the dogs name- Charlie!!

Over the years we purchased 5 vehicles from this dealership. This time there were many missed opportunities from this dealership. We ordered a new Camry with floor and trunk mats, received none. I ordered weather tech mats. The dealer estimator person really low balled the value of our trade in vehicle. We took our Camry and received 2200.00 more than their firm offer from another local non Toyota dealership instead! It pays to check around on trade in value. Along with the above issues, a simple thing like getting the key fobs without a dealership keychain attached makes a person wonder what’s happening there. Next time going to a different Toyota dealership.

After having a number of issues with my new car, service sept learned that I was calling Toyota. He called and lied about me and my car. my co-worker was also called a "dumb blonde" when they thought she couldn't hear them. I will never go here again and tell everyone about my bad experience. I drive to Mark Toyota for anything I need including a new car.

Made an appointment, salesman made me wait while he was on the phone, then tried to lowball on the trade in. went to the next dealership and was taken good care of.