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LeadCar Toyota Wausau

(122 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 5:30pm
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Sales Service
Monday 9:00am–6:00pm 7:00am–5:30pm
Tuesday 9:00am–6:00pm 7:00am–5:30pm
Wednesday 9:00am–6:00pm 7:00am–5:30pm
Thursday 9:00am–6:00pm 7:00am–5:30pm
Friday 9:00am–6:00pm 7:00am–5:30pm
Saturday 9:00am–4:00pm Closed
Sunday Closed Closed

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Reviews

(122 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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I had a fabulous experience.

I had a fabulous experience. I love my new minivan. It is my FOURTH Toyota Sienna! Nikki Nyen really made the experience fabulous. If I need another Toyota, I will definitely seek her out. (Rob in service is also amazing!)

I had a fabulous experience.

I had a fabulous experience. I love my new minivan. It is my FOURTH Toyota Sienna! Nikki Nyen really made the experience fabulous. If I need another Toyota, I will definitely seek her out. (Rob in service is also amazing!)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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My experience was 10 out of 10 working with Nikki N.

My experience was 10 out of 10 working with Nikki N. and Rick P. and it was refreshing compared to other experiences I've recently had. I'd been looking for a hybrid for months and I'm glad I missed out on others because this one is perfect for me! They were both extremely knowledgeable and worked with me to get me into my vehicle. I can't thank them enough for all of their help! I would recommend working with Nikki and Rick to anyone I know.

My experience was 10 out of 10 working with Nikki N.

My experience was 10 out of 10 working with Nikki N. and Rick P. and it was refreshing compared to other experiences I've recently had. I'd been looking for a hybrid for months and I'm glad I missed out on others because this one is perfect for me! They were both extremely knowledgeable and worked with me to get me into my vehicle. I can't thank them enough for all of their help! I would recommend working with Nikki and Rick to anyone I know.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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The staff are all extremely friendly and helpful with

The staff are all extremely friendly and helpful with their knowledge! Buying my car from Miguel was very easy as he made the process comfortable for me. Also Abel the business manager was equally helpful and explained the financing and warranty options effectively!

The staff are all extremely friendly and helpful with

The staff are all extremely friendly and helpful with their knowledge! Buying my car from Miguel was very easy as he made the process comfortable for me. Also Abel the business manager was equally helpful and explained the financing and warranty options effectively!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

We appreciate your feedback and are thrilled to hear that your car-buying experience was smooth and enjoyable. Thanks for choosing LeadCar!

Dealer response

We appreciate your feedback and are thrilled to hear that your car-buying experience was smooth and enjoyable. Thanks for choosing LeadCar!

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I made an appointment to look at a car at the dealership.

I made an appointment to look at a car at the dealership. Chris assured me they had the specific car in stock and a brand new model. I asked to see two other models and they did not have them in stock. When I arrived at the dealership the parking lot was empty, barely any cars there to view. Chris was the only sales person in the entire store and even though I had an appointment, he proceeded to tell me he needed to help a walk in customer first. When he finally got to me, he was very short with me and dismissive. He told me that he did not have a new model of the car I asked to look at and wanted to show me a used car that was 2 years older. Chris kept telling me that the used car was exactly the same as the new model and became annoyed with any question I had about the car. He also told me that it could take up to two months for me to even receive a car I purchased and I would need to purchase it before I saw the car. Chris was extremely rude and condescending to me on many levels. I will never go back to this dealership and am turned off from the Toyota brand all together.

I made an appointment to look at a car at the dealership.

I made an appointment to look at a car at the dealership. Chris assured me they had the specific car in stock and a brand new model. I asked to see two other models and they did not have them in stock. When I arrived at the dealership the parking lot was empty, barely any cars there to view. Chris was the only sales person in the entire store and even though I had an appointment, he proceeded to tell me he needed to help a walk in customer first. When he finally got to me, he was very short with me and dismissive. He told me that he did not have a new model of the car I asked to look at and wanted to show me a used car that was 2 years older. Chris kept telling me that the used car was exactly the same as the new model and became annoyed with any question I had about the car. He also told me that it could take up to two months for me to even receive a car I purchased and I would need to purchase it before I saw the car. Chris was extremely rude and condescending to me on many levels. I will never go back to this dealership and am turned off from the Toyota brand all together.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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Dealer response

Melissa, I’m so sorry to hear about your recent experience with us. We take your feedback seriously and will use this to improve things moving forward. If you’d like to discuss this further please reach out to me directly. Toni Miller General Sales Manager 715.675.7775 toni.miller@leadcar.com

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I visited Lead Car Toyota Wausau because I was interested

I visited Lead Car Toyota Wausau because I was interested in a hybrid vehicle. Chris was very helpful in helping me choose a Sienna. When it came, he made sure I was familiar with every button and switch in the vehicle. I appreciated his friendliness and professionalism very much, and would recommend the business to anyone interested in purchasing a vehicle.

I visited Lead Car Toyota Wausau because I was interested

I visited Lead Car Toyota Wausau because I was interested in a hybrid vehicle. Chris was very helpful in helping me choose a Sienna. When it came, he made sure I was familiar with every button and switch in the vehicle. I appreciated his friendliness and professionalism very much, and would recommend the business to anyone interested in purchasing a vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We’re so grateful for your feedback! Your satisfaction is what drives us, and it’s wonderful to know you had such a positive experience at LeadCar. We look forward to serving you again.

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I contacted this dealership about a Genises G70 that was

I contacted this dealership about a Genises G70 that was posted on cars.com. After contacting the salesman and his manager about purchasing this car, I was informed that I would need to come in this dealership (located somewher near the Canadian Border) to prove my identity even though I offered a $30,000 downpaymeta as a good faith offering. All good and well, if thats their policy, so be it. My complaint is, this dealership should not advertise vehicles nationally if they are only willing to sell locally. I wasted a lot of time and effort researching this vehicle, and trying to make a purchase.

I contacted this dealership about a Genises G70 that was

I contacted this dealership about a Genises G70 that was posted on cars.com. After contacting the salesman and his manager about purchasing this car, I was informed that I would need to come in this dealership (located somewher near the Canadian Border) to prove my identity even though I offered a $30,000 downpaymeta as a good faith offering. All good and well, if thats their policy, so be it. My complaint is, this dealership should not advertise vehicles nationally if they are only willing to sell locally. I wasted a lot of time and effort researching this vehicle, and trying to make a purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for the feedback in regards to your recent experience with LeadCar Toyota Wausau. We do offer our vehicle inventory for sale online which can be viewed by customers around the country but it is our policy to require buyers to be present to purchase the vehicle to prevent fraud and identity theft. We appreciate the feedback and will continue to look at our policies and procedures moving forward. If you’d like to discuss this concern further please feel free to contact me directly. Josh Harris President & General Manager LeadCar® Toyota Wausau 2900 N. 20th. Ave. Wausau, WI 54401 715 675 7775 Main josh.harris@leadcar.com

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Jose did a good job with selling a Toyota Highlander to

Jose did a good job with selling a Toyota Highlander to my wife and myself. He even remembered the dogs name- Charlie!!

Jose did a good job with selling a Toyota Highlander to

Jose did a good job with selling a Toyota Highlander to my wife and myself. He even remembered the dogs name- Charlie!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your feedback and are thrilled to hear that your car-buying experience was smooth and enjoyable. Thanks for choosing LeadCar!

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Over the years we purchased 5 vehicles from this

Over the years we purchased 5 vehicles from this dealership. This time there were many missed opportunities from this dealership. We ordered a new Camry with floor and trunk mats, received none. I ordered weather tech mats. The dealer estimator person really low balled the value of our trade in vehicle. We took our Camry and received 2200.00 more than their firm offer from another local non Toyota dealership instead! It pays to check around on trade in value. Along with the above issues, a simple thing like getting the key fobs without a dealership keychain attached makes a person wonder what’s happening there. Next time going to a different Toyota dealership.

Over the years we purchased 5 vehicles from this

Over the years we purchased 5 vehicles from this dealership. This time there were many missed opportunities from this dealership. We ordered a new Camry with floor and trunk mats, received none. I ordered weather tech mats. The dealer estimator person really low balled the value of our trade in vehicle. We took our Camry and received 2200.00 more than their firm offer from another local non Toyota dealership instead! It pays to check around on trade in value. Along with the above issues, a simple thing like getting the key fobs without a dealership keychain attached makes a person wonder what’s happening there. Next time going to a different Toyota dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
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terrible place to buy a car or have one serviced

After having a number of issues with my new car, service sept learned that I was calling Toyota. He called and lied about me and my car. my co-worker was also called a "dumb blonde" when they thought she couldn't hear them. I will never go here again and tell everyone about my bad experience. I drive to Mark Toyota for anything I need including a new car.

terrible place to buy a car or have one serviced

After having a number of issues with my new car, service sept learned that I was calling Toyota. He called and lied about me and my car. my co-worker was also called a "dumb blonde" when they thought she couldn't hear them. I will never go here again and tell everyone about my bad experience. I drive to Mark Toyota for anything I need including a new car.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

“Amy, I’m sorry to hear that your recent experience with us didn’t meet your expectations. To ensure we learn from all situations I’d like to hear more about what happened. Please feel free to contact me directly to discuss further.” Josh Harris President & General Manager 715-675-8903 jharris@toyotafowausau.com

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poor salesmen

Made an appointment, salesman made me wait while he was on the phone, then tried to lowball on the trade in. went to the next dealership and was taken good care of.

poor salesmen

Made an appointment, salesman made me wait while he was on the phone, then tried to lowball on the trade in. went to the next dealership and was taken good care of.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Rich - I apologize for your dissatisfaction with your recent experience. To ensure we learn from all situations I would like to hear more about what happened. Please feel free to reach out to me directly to discuss further. Thank you! Thank you! Toni Miller General Sales Manager (715) 675-7775 tmiller@toyotaofwausau.com

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