Deery Brothers Chrysler Dodge Jeep Ram of Iowa City

I called to ask about the condition of a truck, and the rationale for how "as-is" clearance vehicles are evaluated. Laith was initially very warm and friendly, and upon calling me back to confirm in-stock inventory suddenly became condescending, and would not answer basic questions about vehicles or the dealership's inspection process without asking the question multiple times, and clearly not wanting to answer. The more I asked questions than intelligent car shoppers ask, the more rude, defensive and condescending he became. He finally said "I'm going to let you go" and proceeded to hang up on me. When I calmly asked him who I could speak to for the information I needed, he said "there"s no one else to talk to." Deery management: if you want this kind of sales rep to represent your company, you won't have a company eventually. This is a community based-business that requires people be treated with basic respect. I am appalled by Laith's unprofessionalism and inability to navigate his sales duties for the benefit of the dealership. The irony is that likely I would have been able to meet the dealer's ask with negotiation. As it stands, I will not be shopping as Deery at any point. and will let people know of my experience so they are aware of what to expect. If Laith is not representative of the rest of the company, that is something the company should address in order to project the image it wishes to its customers and the community it depends on.

Prices listed have baked in "deery discount" that you only get if you finance. Also will try to get you to pay for some "theft protection" garbage sticker they put in the window to the tune of about $400. Get an out the door price before you even bother looking at a vehicle. Very deceptive pricing practices. Sales guy was decent enough - the clowns up in the ivory tower were stereotypical slime. Acted like they were doing me a favor selling me a car for way more than what they listed it for. Get out the door price before looking at a vehicle and go from there.

As others have posted in reviews previously, I too was turned away from this dealership because of their refusal to let me take a used vehicle (with a check engine light on, and a broken latch that prevented raising the hood, no less) for inspection by my mechanic, 10 miles away. I got the same line as others - "your mechanic can come here to look at it!" - which I've never heard from any other dealership. Defend it all you like, but all that policy does is drive potential buyers away. Trustworthy dealers with nothing to hide don't operate this way. The guys I talked with (Cody & Juan) were pleasant, but that's all I can say for this place.

I purchased a used car from this dealership and 3 weeks later the car has internal engine damage and needs a new engine! They have had the vehicle in their shop for over a month and I still have not received an answer if the warranty will cover the engine damage. No one seems to be in a hurry to give me my car back but yet they sure were in a hurry to take my money. Once they have your money you are no longer a priority! Don't be fooled by their warranty that is supposed to put your mind at ease once you purchase a car from them! It seems like now everyone I tell my story too says that they have had the same problems with Deery Brothers dealership!

My husband and I were just browsing through when Joe popped out to see if we needed any assistance. He answered some questions and grabbed some keys for a test drive. Honestly, we didn't plan on purchasing a vehicle on our first day looking but we absolutely loved our experience and Joe was so personable and felt very trustworthy. My husband has been a mechanic in the past and really appreciated Joe looking into things with our SUV. All in all - great experience and will definitely be recommending Joe at Deery Brother's to anyone in search of a vehicle. He also checked in a few days after the purchase to follow-up, which I wasn't expecting but always appreciate.

Bought a new 2020 Jeep Wrangler. After I drove it off the lot...crickets. No free first service, no followup call (everything okay?), usual run back and forth between salesman and "my manager". Previous new vehicle I purchased from Carousel Nissan-GREAT CUSTOMER SERVICE there!! Oil changes and tire rotations free for first year. Deery??? Nothing!! Not even a call to tell me I forgot my sunglasses in the overhead console of my trade-in. I have purchased 11 new cars and this was the worst in terms of customer service. I will not buy another vehicle here.

I am sorry but the technician I had was very unprofessional. When I came in the female technician was friendly, But days later she left message on phone and was very rough, almost hostile even. The worst was when picking up my vehicle the technician Liz I think her name was was very short tempered and rude. As if It was a bother to fix my car. Someone should seriously sit her down and coach her on having a better attitude or move on because she is not representing the company right. My family has done business here for 6 years. we love coming her but if this is how we are going to be treated we will just take our business to Billions service.

Never having work done here again our technician was far from professional or friendly. Waited on our car for hours meanwhile our technician was nowhere to be found. Engine hood up for hours sat in waiting room watching other customers coming and going. We are sitting....sitting...sitting... Meanwhile I checked with my mechanic friend who says it should have been a 20 minute job. We got billed for 2 hours of labor. No courtesy car wash, no courtesy fluids as advertised. Technician had a bad attitude. What an waste of our day!

While I did not end up purchasing anything from this dealership, I did look into a car and take it for a test drive. The sales rep who helped was named Anthony and he was super polite and professional and made me and my parents feel at ease while we looked into the car. He was also great at following up with text and email to see his my decision process was going and he alerted me to price changes on the vehicle I looked at as well as keeping an eye out for other vehicles that were in my price range.

The whole process was great and streamlined for me, love my Jeep and would recommend these guys for any purchase! Whenever I need any maintenance done as well they’re on top of it and get me right in.