Mercedes-Benz of Warwick

4.7 out of 5 4.7
Rectangle 48
Sales 10:00 AM - 6:00 PM
Service 7:30 AM - 5:00 PM

Mercedes-Benz of Warwick Hours

Sales

Monday

10:00 AM - 6:00 PM

Tuesday

10:00 AM - 6:00 PM

Wednesday

10:00 AM - 6:00 PM

Thursday

10:00 AM - 6:00 PM

Friday

10:00 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 5:00 PM

Tuesday

7:30 AM - 5:00 PM

Wednesday

7:30 AM - 5:00 PM

Thursday

7:30 AM - 5:00 PM

Friday

7:30 AM - 5:00 PM

Saturday

Closed

Sunday

Closed

About Our Dealership

Dealer on Cars.com since February 2013

Mercedes-Benz of Warwick is conveniently located on Route 2 in Warwick, RI. Your satisfaction is our goal. Call our friendly staff today to learn about our latest Mercedes-Benz specials, demo a car, get details on any vehicle, request a brochure, discuss your trade-in, or even talk financing on your next car.

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We are here to help you. We are also the authorized smart dealer for Rhode Island. Contact us directly to discuss your own requirements, or to look in detail at the amazing smart fortwo.

"Free Pick Up, Delivery and Loaner Vehicle For All Your Service Needs AND FREE CAR WASH WITH SERVICE"

Service

Wheel Balance

$99 and up*

Wheel Alignment (AWD)

$189 and up*

Fuel Injector Service

$225 and up*

Engine Diagnosis

$150 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.7 out of 5 4.7
54 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    June 26, 2020

    I purchased my car from this dealer at the beginning of the covid outbreak and haven’t even put 1000 miles on it and have had nothing but trouble. Already... had to pay $1000 for a fuel pump to be replaced and when I called to speak with them about my issues their only resolution was I pay over $500 to have it towed to them from where my location I’m CT so they can “take a look and decide if it was something they would be willing to help me out with” after reading reviews on the cost of their labor charges I knew there was no chance it would be worth it to take the risk of bringing it back to them. They were also very quick to say that my warranty was only good for 30 days but with covid and working from home I’ve done significantly less driving deferring the issues past that warranty. I didn’t have the car for 2 weeks before the entire dash screen shattered and stopped working out of no where when I mentioned this they brushed over it like I said nothing at all and just blamed covid in the fact that it took over 3 months to get a registration. This was another thing I was quoted over $1000 to have fixed. I knew was buying a used car but with less than 50,000 miles I in no way expected $2000 worth of work on a car I haven’t even put 1000 miles on yet.They do not properly inspect or fix their used cars just defer the problems to the buyer after sale. Not to mention the undervalue for the car I traded in with them. From such a large dealership I would have expected different. If I could leave 0 stars I would have and would highly recommend buying your next car elsewhere.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Branden, Thank you for bringing this to my attention. I would like the chance to speak with you to learn more about the issues you have been experien...cing with your vehicle. Can you please email me at fmakrin@penskeautomotive.com with your preferred contact information? I appreciate your time! Frank Makrin Service Manager Mercedes-Benz of Warwick

  • 1.0 out of 5
    June 9, 2020

    I was looking at a 2004 SL 55 AMG with approximately 76k miles. On the surface - nice car and a fair price. However, with a car of this age, any reasonable... buyer would want to have confidence that there were not any 'hidden' issues that would cost a ton of money after a purchase. This dealership only offers an Implied Warrantee of Merchant ability on used cars- which means- try to get them to fix any issues found after purchase- bottom line- it isn't happening. I asked the dealership for an independent inspection and that they fix any issues found prior to my purchase and delivery, which is a fair way to do business. The dealership has the advantage of being able to fix things at their cost. The response I received from a manager, Erick, was that I could have the car for an inspection but Mercedes Benz of Warwick would not agree to fix any issues found but I could buy (from them) an extended warrantee that 'MIGHT' fix any issues found. In other words- this dealership IS NOT reputable. Also, I have been an Inskip customer for over 30 years and have purchased many cars and had many services performed- all Infiniti. Because of my experience with Erick at the Mercedes dealership I will never do business with any Inskip company again.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Kurt, we regret to learn about your disappointment regarding your sales experience and any interaction that has left you with a negative impression.... Your feedback is important to us and we would like to discuss this matter with you to better understand what happened. Can you please provide your preferred contact information to mtavares@penskeautomotive.com? Thank you, Customer Relations, Mercedes-Benz of Warwick

  • December 18, 2019

    The entire team was absolutely amazing! Everyone from who answered the phone to the gentleman dropping of my fixed car - professional, courteous and... kind.

    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Lauren, Thank you for taking the time to share your amazing experience with us! We're thrilled to hear you're satisfied with your repairs! Please don'...t hesitate to reach out in the future if you need any further auto-related assistance.

  • 5.0 out of 5
    May 22, 2020

    The initial visit and picking up of vehicle went smoothly and stress-free. But I am still waiting a week later for my registration. They said they were... going to registry and contact my insurance for me. I have called, left voice mails for business manager Rocco, text my salesman John Canning, emailed them and do not get any responses from them. I cant drive this car now because I need to get a sticker for it and can't get my sticker without my registration. Up until this...they have been exceptional...now that they made the sale they forget you exist.

    3.0 out of 5
    Customer Service
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mary, we take our customer feedback very seriously and my understanding is a team member has recently reached out to assist on the registration delay.... We apologize for the delay and not getting back to you on a timely manner. If you would like to discuss further, please send me your preferred contact method to me at elaberge@penskeautomotive.com. Best Regards, Erik Laberge, Sales Manager, Mercedes-Benz of Warwick

  • 3.0 out of 5
    February 18, 2019

    Salesman was very good at his job .After speaking with his manager Eric, that was a different story. He was very condescending and spoke down at us, at... this point would not consider buying a vehicle from here.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Hi Mark, Thank you for your feedback. Although we are happy to know that your sales representative was good, I am concerned to learn that you were di...sappointed with some aspects of your visit. I would like the opportunity to speak with you further about your experience. At your earliest convenience, please reach out to me at dmcaleer@penskeautomotive.com. I appreciate your time. Best, Diane McAleer Customer Relations Manager Mercedes-Benz of Warwick

  • 5.0 out of 5
    June 30, 2018

    The salesmen Quan Dao helped me to find the car I was looking for (A250 4matic). The entire experience was excellent. I certainly recommend this dealer.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    George - We're so glad to hear Quan provided you an excellent experience. Thank you for recommending us! Best, Mercedes-Benz of Warwick

  • 5.0 out of 5
    June 6, 2018

    I had a great experience in buying a Pre Owned Mercedes! Blake Corscadden from Sales department assisted me during this entire process. He is very proficient... and knowledgeable about the entire process of buying the car and helped me with all my questions all along this process. Overall it was a great experience! I really hope they meet the same expectations even with all the maintenance and repairs...

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for sharing your great experience. We are very thrilled to hear Blake assisted you during your process. Congratulations on your Merc...edes, and we hope not to disappoint when it comes to your maintenance and repairs.

  • 5.0 out of 5
    May 31, 2018

    Worked with John Canning one of the best car buying experiences I have ever had!!! Would reccomend him to family and friends. And definitely will be back!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Nicholas - We're thrilled to hear that you're part of the Mercedes family! We will be sure to thank John for giving you a 5-star experience while at o...ur dealership! Enjoy your new ride. Best, Mercedes-Benz of Warwick

  • 5.0 out of 5
    May 30, 2018

    The dealers at Mercedes will quickly become your friends. They seemed to be out for my interest's not their own. Which as a consumer I loved because my... want's and needs are priority and it was clear to me that it was just as important to the staff! The entire experience was smooth and easy. I know where I'll be upgrading for years to come!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Nothing makes us happier than to hear when our customers had a great experience with us, it is our pleasure to assist our customers with their vehicle... selection! All the best, Mercedes-Benz of Warwick

  • 5.0 out of 5
    May 30, 2018

    I went in to find out information about the quality of a Mercedes vs. BMW and got an answer for every question! Thadd kicked xxx! Thanks Mercedes

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Bailey - So happy you enjoyed your experience at our dealership and with Thaddeus!Thanks for taking the time to review our dealership. Best, Mercedes-...Benz of Warwick

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