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Purchased 2012 Grand Caravan 105,000 miles
Do not stand behind vehicles that have major malfunctions like transmission and engine failure, both on one vehicle. Lots of compliments on sales team. How are the compliments holding out on the service end? Or on the resolution of problems? Everybody knows in business there are problems and dissatisfied customers. That's REALITY. How are those things handled? Where are the reviews in handling customer dissatisfaction? Do they have to, by law, stand behind a used vehicle they sold that has major problems like a transmission AND an engine? No probably not. Should they? Yes, probably. Why? Let me count the reasons. #1 Reputation. #2 Future business. #3 Customer satisfaction. If I ship bread and the carrier doesn't transport the package in a timely manner do I have to re-ship fresh bread? No. I am not liable for the carrier's error. Do I re-ship fresh bread? Yes. Why? #1 Reputation. #2 Future business. #3 Customer satisfaction. Does it cost me money? Absolutely. It's all about how you value your customers and your business.
looked at a hummer h2
this guy frank helped me out a lot he is a costumer friendly person he also great about explaning things to where i could understand it better couldnt ask for anything better
These guys REALLY know the market and how their vehicles compare to the competition! I worked with Frank and he landed me on the perfect vehicle and was able to secure an AWESOME rate for me through a really competitive bank! His customer service was out of this world! He listened to what I needed, including payment range and what I needed in the vehicle and got it right on the first shot! I never once felt as though my concerns weren't valid to these folks! I would HIGHLY recommend Frank to anyone that is even thinking about purchasing a vehicle! Thanks!!!
Did a great job of listening to my needs and finding the right, make,model and trim level for all my driving needs. Greg was great to work with and I would highly recommend working with him and the rest of the staff. They will get all of my car business.