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Lemon-Engine blew in less than a week
9 minutes agoNew-Edit I bought a 2016 Equinox with about 67,000 miles on January 5, 2022 from Groulx Automotive from Rob Johnson. Today, January 11, 2022 on my way to work, the engine blew. Leaving me and my boyfriend stranded in 10° weather. Yesterday, ( Monday), Groulx Automotive said to bring the car in today (Tuesday) to figure out why the ECO and Traction control light would not turn off. My boyfriend was going taking the car there after he took me to work. I never made it to work before the engine blew. They agreed to tow my car to their dealership. My salesman (Rob Johnson), who was there, would not talk to me, and let others handle the situation. After arrival, they proceeded to tell me they could do nothing to help because I didn't buy their warranty (expensive) and wanted to charge me to repair it. Although I did not buy their warranty, I had the car less than a week. I don't think they checked the car out very well and assured me it was in good condition with no mechanical problems. They said it wasn't their fault and that it was because of the cold weather that the engine blew. The car is a total lemon. They would not let me choose a different car. I traded in my car to buy the Equinox and can't get that back. I have no transportation and will most likely lose my job. I am stuck with payments on a car I've had less than a week that cannot be driven. The 2016 Black Equinox is still at their dealership because I have no money to fix something that should be their responsibility. I am getting a lawyer. Nobody should be treated this way. The salesman, Rob Johnson, was extremely nice when he sold me the car but would not get involved when there was a problem.
Service was willing good. The service manager was very perfection.
Excellent transaction. Shawn Rose was a professional all the way through the process (Financial person Joel also). The best experience I ever had buying a car.
Always a great experience. Doug is always extremely helpfully!
Thanks for highlighting some of our staff who helped make this such a great experience! We hope to be of service to you again in the future. Best wishes, Groulx Automotive
Bought my wife a used car, Dealer was nice and helpful, but I should have not paid taxes and for a plate at the dealership. Bought the vehicle 4/30 and it is 6/10 now, still no title and License plate. On my 3rd paper plate now, this is absolutely terrible.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (734) 621-6438 to discuss your concerns, as your satisfaction is of utmost importance to us.
recent visit for service on Yukon Denali 2016
They always welcome me and expedite things in a professional manner.
Hi Anthony Melonakos, thank you so much for this wonderful response! We appreciate your kind words.
Efficient, prompt, knowledgeable
Groulx always goes beyond the ordinary to provide all of our automotive needs!
Thank you for choosing Groulx Automotive as your first choice for all your automotive needs!
Great experience. Dealer was easy to work with. Car is great delivered in clean condition
Thanks for your positive review, Diane!
Amazing as always!! The entire team is wonderful! We wouldn't shop anywhere else for our vehicles. Thanks again for always taking such good care of us!! Sincerely, Kimberly Sefcovic
Hi Kimberly Sefcovic, thank you so much for this wonderful response! We appreciate your kind words.
Best deal, Best sales person ,Best fair Trade in value.
Hi Average Joe, thank you for your kind words about our sales team!