Berwyn Kia

LEO was fantastic in the service department! He kept me in the loop, showed interest in what I wanted and took the time to discuss the reasons and options... for the offered services. I look forward to my next service appointment! While we waited, my son and I went for a walk around and our salesman VINCE noticed that is was us even with our masks on! It's always good to go to a business establishment and it feels like family or home.

Tim Arends was awesome, from the moment I arrived Tim made me feel like a member of his family. He kept me informed of the services on my vehicle and how... long it was going to take. Tim Arends knows the meaning of the words CUSTOMER SERVICE.

Both Odette (my sales person) and Bob (financing) were very courteous and made the buying process a breeze. Odette was very personable I will highly... recommend her.

Tech Tim Arends took the time to inform me about the services my car was getting that day and how long it was going to take. He was very professional... and informative which is very appreciated do to the fact that I do not know much about the subject .

Do not buy from this dealership. They give false info/Advertisement to get you in the door and then try to scam you!!! I was given a quote for a KIA... Optima EX premium. And I confirmed with the sales rep (Tavia Sheperd) multiple times back and fourth through emails (which I still have as proof) if that is the correct price that the car is being offered for. She checked with her manager and confirmed. When I arrived at the dealership and sat down to crunch the numbers with the sales rep (Oraya Resendez). They weren't giving me that quoted price, on top they were going to charge me $276.00 just to transfer plates!! When I showed the qouted email to the sales Oraya, she stated " if that's the quote you were given then we will have to honor it but I have to check with my manager". I also requested for the car to be in black and since they didnt have it in stock, they had to locate and order it. I asked if there is an extra charge for that, Oraya assured me there is no extra charge. The manager (Mike Arias) came and stated since they have to order it from another place he cant honor that price because it costs extra. I told Mike I just confirmed with Oraya and she assured me there is no extra charge. He rudely dismissed her and said " you're dealing with me now, not her, forget about her" followed by, he cant give me that price because "it's too good of a deal". When I showed Mike the quoted email, he completely dismissed it, taking no responsibility for it or acknowledging it. He was extremely unapologetic and rude not only to my wife, I and my friend, but also to his own employee Oraya " you're not dealing with her anymore, you're dealing with me, forget about her". Mike Kept going in circles and avoiding to answer questions regarding the quoted price. He just kept trying to push the sale. As we got up to leave extemeley in shock, infuriated and frustrated of how we were being cheated, and being played, he started asking "meet me half way". Our whole day, time, and money was wasted coming to this dealership. A person like Mike Arias, extremely rude and toxic, should not be allowed to work at dealerships. He is the type of person that gives bad rep to the dealerships that people end up being scammed, fooled and taken advantage of.

Very friendly dealership. They treated me very well and found the car i was looking for with all the luxuries i wanted. Len my salesman was very knowledgeable... and got me the deal i wanted. The whole team a Berwyn kia were great. Thanks guys

My sales representative, Vince Watts, was very helpful during the purchase process. It was my first time purchasing a car from an auto dealer and I felt... uncertain and overwhelmed. Vince was kind enough to answer my many questions and search for options to fit my situation.

So i take it to Berwyn Kia trusting them to repair the problem. So after i pay almost $1800.00 for the repair. I start it up.... its doing the same thing... with the same noise. Then they tell me its something completely different now they want another $1300.00 to repair. After arguing with them for a few days they say to make it more affordable for me they offer me after market parts. The problem is either they did the job wrong parts were bad i think they know they screwed up trying to cover there mistake and trying to make me pay for it. Two other mechanic friends saying the same they didn't fix it correctly or misdiagnosed and repaired the wrong thing. I recommend everyone steer clear of this dealership!!!

Jim Brown was our sales rep. he answered all our questions. Buying our SUV was hassle free. Great price and close to our house which will be great for... any services we need

Liked how Dante Lewis met our goals and objectives for purchasing our car. He was respectful, attentive and enjoyed his humor. Also appreciated the general... manager taking the time to meet us. Do not know quality of repair for this is a new vehicle