Reviews
Write a reviewExcellent experience with their very friendly and
Excellent experience with their very friendly and professional staff. My service tech was top notch. I will have my vehicle serviced at no other dealership.
Hi, we appreciate your positive review about your recent experience with us! Please let us know if you have any additional questions about services you received. We're always ready to assist in any concerns you may still have. Thank you for choosing Chevrolet Buick GMC of Murfreesboro!
Car was NOT REPAIRED PROPERLY
My son's car was taken in twice.....they charged him over 2000 dollars . He was ripped off.... as the check engine light remained on and the car still sputters when running. Complete FRAUD
Poor Follow Up.. No Service
Called 3 times for car left for service ... left phone numbers to two different people.... NO RETURN CALLS. WENT to pick up car the next day.... nothing had been Done.
Mr. Towle, You are absolutely correct. We screwed up big time. There are no excuses so we won't try to make any. The advisor you worked with got busy and turned the ticket over to another advisor who didn't handle it and then the 1st advisor didn't follow up to make sure it was handled. Horrible service that deserves this rating. While we absolutely strive to not have these things happen, in this case we failed you all around. Our Service Manager, Ron Van deKraats will be reaching out to you to see if there is anything we can do at this point to make it up to you. From all of us here at GM of Murfreesboro let us say, We're incredibly sorry. Apologies fall flat if they aren't real but we assure in this case, it is real and we will do better in the future. Sincerely, GM Murfreesboro Management Team
Has ok service, but the last 2 oil services have found
Has ok service, but the last 2 oil services have found they reset the original configuration of door locks and such. Its very irritating because my wife has to get me to set everything back up to our preferences. The dealership should have a procedure to ensure the car is put back into the customer's configuration.
Hi, we're extremely disappointed to hear that you left Chevrolet Buick GMC of Murfreesboro feeling unsatisfied. This is never something we want to hear. We would like a chance to make this right. We're sorry to hear that you had such a negative experience with us. Please reach out to us at (615) 640-9232 so we can discuss the details of your visit. We hope to restore your confidence back in our dealership. Take care.
I plan on using your facility in the future but please look into this and make a note for my visit or implement a procedure in your shop to keep this from happening in the future.
Our experience was positive.
Our experience was positive. I feel like the sales associate was up front and honest. He was diligent in terms of addressing our concerns about the used vehicle. The business processes were smooth and efficient.
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Chevrolet Buick GMC of Murfreesboro! We look forward to your next visit! Take care!
Markups on vehicles are ridiculous.
Markups on vehicles are ridiculous. They will low ball your trade and out the other side of their mouth will try to tell you why their vehicles are marked way above sticker. Well I hope everyone remembers the way this dealership marked up prices when market crashes. Worth the drive to Beaman or anywhere else but here.
We appreciate the feedback. As one of the consistently Top 3 GM dealers in the State of Tennessee, we pride ourselves on being competitive in our pricing on both our New and Used vehicles. While we understand that some dealerships have different pricing models, we determine our pricing based on the current market at the time. As supply and demand continue to change in this rapidly evolving market we will continue to monitor our pricing policies to remain competitive in the marketplace. Sincerely, Gm Murfreesboro Management Team
First visit to dealership.
First visit to dealership. Moved here last year. Took my 2016 Corvette for regular service. They competed service abd and left car with window down in a rain storm. Sent a worker to wipe off. All service manager said was sorry about that. Corvette owners are a bit more meticulous about their cars than a service truck with vinyl seats. I expected better care for my car than i received. Will seek out another service provider
We sincerely apologize for the experience. We believe that all customers, no matter the vehicle, deserve our best every time. In this case we obviously fell short. We will continue to strive to be better each day and will use this as a coaching opportunity to help us improve. We appreciate the feedback. Sincerely, GM Murfreesboro Management Team
Great experience.
Great experience. Would recommend anyone check them out if you’re in the market for a vehicle.
Hi, thank you so much for your kind words about your experience here at Chevrolet Buick GMC of Murfreesboro. We try every day to satisfy our customers and it’s always nice to know when we succeed. Thanks again for the recommendation, and have an amazing day!
Denarius T.
Denarius T. Flr.sales / Shawn Dealer and Steven S. sales dept. I Jacqueline J was very pleased with the professional, excellent polite service also very informed on every question I had I'm very grateful for this Chevrolet Dealership. Thank you for these employers 😊 Ms.Jacqueline Jordan
Hi, thank you so much for your feedback about Chevrolet Buick GMC of Murfreesboro! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!
Service dept let’s you sit and wait in one lane while
Service dept let’s you sit and wait in one lane while they pull every car in through the second lane…45 min wait to check in for them to say they can’t get me in for an oil change.