Chevrolet Buick GMC of Murfreesboro

3.9
(1,194 reviews)
Visit Chevrolet Buick GMC of Murfreesboro
Sales hours: 8:00am to 7:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:00am–7:00pm 7:00am–6:00pm
Tuesday 8:00am–7:00pm 7:00am–6:00pm
Wednesday 8:00am–7:00pm 7:00am–6:00pm
Thursday 8:00am–7:00pm 7:00am–6:00pm
Friday 8:00am–7:00pm 7:00am–6:00pm
Saturday 8:00am–7:00pm 7:00am–5:00pm
Sunday Closed Closed
2020 state dealer award View 6 awards
2020 state dealer award 2014 state dealer award 2013 state dealer award 2013 state dealer award
2020 consumer dealer award 2019 consumer dealer award

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New (615) 600-4315 (615) 600-4315
Used (615) 610-1725 (615) 610-1725
Service (615) 685-6417 (615) 685-6417

Inventory

See all 320 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since June 2011.
Welcome to Chevrolet Buick GMC Cadillac of Murfreesboro! As a Nashville Chevrolet Buick GMC Cadillac dealer we offer a wide selection of used GMCs, used Buicks, used Cadillacs, and used Chevrolet vehicles. We are your local dealer for award-winning GM sales and service. We have a huge inventory of vehicles to offer to all of our customers. We pride ourselves on serving our customers as well as taking care of any future needs they may have.
There's MORE Chevrolet Buick GMC and Cadillac in Murfreesboro TN.

Service center

Phone number (615) 685-6417

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:00am–5:00pm
Sunday
Closed

Reviews

3.9
(1,194 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

READ THIS BEFORE BUYING A Chevy CPO WITH LIFETIME

READ THIS BEFORE BUYING A Chevy CPO WITH LIFETIME WARRANTY FROM THIS DEALER! If I could give negative stars, then I would happily do so. This dealer has been a nightmare to work with every step of the way no matter what repair is needed. The tout a "lifetime warranty on the drivetrain and powertrain" on all of their Chevy, but as soon as you bring it in for anything related to that warranty they make it as difficult as possible to make the repair. My truck has currently been sitting at the dealer for over 3 weeks (no loaner vehicle provided) and they have told me that it will still be there for more than a week longer. When you bring your car in for warranty covered repairs, they put you to the back of the line behind everyone else and are extremely lackadaisical with actually completing the repair. This is also the 2nd time that this has happened. My truck has been stuck at this dealer for 3+ weeks a time before as well. You have to blow up their phones just to get someone to answer your call and then once you do speak with someone, they won't even answer your question directly. They repeatedly will just deflect and not directly answer the question. This dealer will lie to you every step of the way and never tell you the truth. If management wants to discuss this with me, I will happily speak with them over the phone about it.

1.0

READ THIS BEFORE BUYING A Chevy CPO WITH LIFETIME

READ THIS BEFORE BUYING A Chevy CPO WITH LIFETIME WARRANTY FROM THIS DEALER! If I could give negative stars, then I would happily do so. This dealer has been a nightmare to work with every step of the way no matter what repair is needed. The tout a "lifetime warranty on the drivetrain and powertrain" on all of their Chevy, but as soon as you bring it in for anything related to that warranty they make it as difficult as possible to make the repair. My truck has currently been sitting at the dealer for over 3 weeks (no loaner vehicle provided) and they have told me that it will still be there for more than a week longer. When you bring your car in for warranty covered repairs, they put you to the back of the line behind everyone else and are extremely lackadaisical with actually completing the repair. This is also the 2nd time that this has happened. My truck has been stuck at this dealer for 3+ weeks a time before as well. You have to blow up their phones just to get someone to answer your call and then once you do speak with someone, they won't even answer your question directly. They repeatedly will just deflect and not directly answer the question. This dealer will lie to you every step of the way and never tell you the truth. If management wants to discuss this with me, I will happily speak with them over the phone about it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

David and his team got me in and out very quickly and

David and his team got me in and out very quickly and address all my concerns

5.0

David and his team got me in and out very quickly and

David and his team got me in and out very quickly and address all my concerns

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you! We take our reviews seriously and are delighted to hear about your visit. At Chevrolet Buick GMC of Murfreesboro we are always striving to do better than your last visit.

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5.0

Antonio Hunt did a good job with our Buick Enclave ,

Antonio Hunt did a good job with our Buick Enclave , everything went well thank you

5.0

Antonio Hunt did a good job with our Buick Enclave ,

Antonio Hunt did a good job with our Buick Enclave , everything went well thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we are pleased to hear of your experience with us here at Chevrolet Buick GMC of Murfreesboro. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

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5.0

Mark and the Saturday service crew rock!

Mark and the Saturday service crew rock! I was in and out in a reasonable amount of time for the services performed. I appreciate y’all!

5.0

Mark and the Saturday service crew rock!

Mark and the Saturday service crew rock! I was in and out in a reasonable amount of time for the services performed. I appreciate y’all!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi , we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out to us if there's anything more we can do!

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1.0

The worst service I have ever received from a dealership

The worst service I have ever received from a dealership in my life. I brought my truck in for service when the check engine light came on. They checked the truck and learned that the fuel pressure sensor was bad. I explained to them that I had a top tear bumper to bumper warranty that covers me for a rental car while my truck is in for service and that I could not be without transportation. He scheduled me an an appointment for the next Friday. I arrived at the dealership at 8am and spoke with the service writer about my warranty coverage and issue with appointments and transportation while my truck was in for service. I even gave her a copy of my warranty papers for her to get my rental car going. She explained to that they would need to get a diagnosis before she could contact the warranty company for a rental. I told her that I would have to wait because I had no ride. She told me that it may take a while and that she would be in contact with me through a customer text system they had for service customers. I was able to call a friend and get a ride home. By early afternoon I texted my service writer for a update on my truck and transportation with no response back. I had to cancel my appointments for the day and reschedule doctors appointments. Around 4pm I called the dealership and asked for the service manager. I explained my situation and she apologized for their service writer not responding or communicating with me. The manager explained that they would need a diagnosis for my truck before they could get me a rental or transportation. I told her that they checked the computer on my truck and it told them my Fuel Pressure Sensor was bad and that they had a diagnosis. I told her that I could not go the whole weekend without transportation especially when I purchased a top tear expensive warranty that covers my rental while my truck was in for service. She told me that she would have the service writer call me. A little while later, my service writer (Cheryl) contacted me and told me that they still did not have the diagnosis and asked me to commit to paying for the labor to diagnose my trucks problem. I told her to contact the warranty company for anything bill related. She told me that she could not contact them until they knew what was wrong. I told her to just get my truck fixed and get me some transportation. By 6pm. I called to talk to my service writer about my transportation and they told me that she went home for the night. (Really???) The next morning, I got a ride to the dealership and spoke to the gentleman there and he told me that I would have to talk to my service writer about anything related to my service and that she would not be back until Monday. I explained to him that I needed transportation and he told me that they did have courtesy loaner cars for their GM Warranty customers only and that he could not help me. I explained to him that I purchased my warranty from my GM Dealership when I purchased my truck but he said it was not good enough to get a courtesy loaner. I went back home and contacted my vehicle warranty company and they told me that they needed a claim from the dealership and that it does not normally take this long to get a claim going. The weekend went by with no customer service at all from this dealership. Monday morning came and I had to hitch a ride to work from a co-worker. I contacted the dealership and spoke to my service writer who explained to me that they still had not had a diagnosis. By the late afternoon, I received a call from my service writer explaining that they had to take the fuel tank out of my truck and wanted me to commit to paying for more labor time. Tuesday morning still no word. Tuesday afternoon I received a call and she told me they found the problem and that I could pick my truck up that evening. I will never go to dealership again for anything service or sales related. (NEVER AGAIN!!!)

1.0

The worst service I have ever received from a dealership

The worst service I have ever received from a dealership in my life. I brought my truck in for service when the check engine light came on. They checked the truck and learned that the fuel pressure sensor was bad. I explained to them that I had a top tear bumper to bumper warranty that covers me for a rental car while my truck is in for service and that I could not be without transportation. He scheduled me an an appointment for the next Friday. I arrived at the dealership at 8am and spoke with the service writer about my warranty coverage and issue with appointments and transportation while my truck was in for service. I even gave her a copy of my warranty papers for her to get my rental car going. She explained to that they would need to get a diagnosis before she could contact the warranty company for a rental. I told her that I would have to wait because I had no ride. She told me that it may take a while and that she would be in contact with me through a customer text system they had for service customers. I was able to call a friend and get a ride home. By early afternoon I texted my service writer for a update on my truck and transportation with no response back. I had to cancel my appointments for the day and reschedule doctors appointments. Around 4pm I called the dealership and asked for the service manager. I explained my situation and she apologized for their service writer not responding or communicating with me. The manager explained that they would need a diagnosis for my truck before they could get me a rental or transportation. I told her that they checked the computer on my truck and it told them my Fuel Pressure Sensor was bad and that they had a diagnosis. I told her that I could not go the whole weekend without transportation especially when I purchased a top tear expensive warranty that covers my rental while my truck was in for service. She told me that she would have the service writer call me. A little while later, my service writer (Cheryl) contacted me and told me that they still did not have the diagnosis and asked me to commit to paying for the labor to diagnose my trucks problem. I told her to contact the warranty company for anything bill related. She told me that she could not contact them until they knew what was wrong. I told her to just get my truck fixed and get me some transportation. By 6pm. I called to talk to my service writer about my transportation and they told me that she went home for the night. (Really???) The next morning, I got a ride to the dealership and spoke to the gentleman there and he told me that I would have to talk to my service writer about anything related to my service and that she would not be back until Monday. I explained to him that I needed transportation and he told me that they did have courtesy loaner cars for their GM Warranty customers only and that he could not help me. I explained to him that I purchased my warranty from my GM Dealership when I purchased my truck but he said it was not good enough to get a courtesy loaner. I went back home and contacted my vehicle warranty company and they told me that they needed a claim from the dealership and that it does not normally take this long to get a claim going. The weekend went by with no customer service at all from this dealership. Monday morning came and I had to hitch a ride to work from a co-worker. I contacted the dealership and spoke to my service writer who explained to me that they still had not had a diagnosis. By the late afternoon, I received a call from my service writer explaining that they had to take the fuel tank out of my truck and wanted me to commit to paying for more labor time. Tuesday morning still no word. Tuesday afternoon I received a call and she told me they found the problem and that I could pick my truck up that evening. I will never go to dealership again for anything service or sales related. (NEVER AGAIN!!!)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Dealer response

Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us at Chevrolet Buick GMC of Murfreesboro. We would like to make this up to you, if we still can. Please reach out us at (615) 645-1075 and we will work with you personally in rectifying the issues you experienced. We hope to hear from you soon. Take care.

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5.0

Always top service at Cheverolet Buick GMC Cadillac of

Always top service at Cheverolet Buick GMC Cadillac of Murfreesboro! Highly Recommend for service or a new vehicle!

5.0

Always top service at Cheverolet Buick GMC Cadillac of

Always top service at Cheverolet Buick GMC Cadillac of Murfreesboro! Highly Recommend for service or a new vehicle!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Chevrolet Buick GMC of Murfreesboro to have earned it.

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3.0

I had an appointment set for 11am and it took over 2

I had an appointment set for 11am and it took over 2 hours for my car to get two simple routine services done. On top of the amount of time that it took, I had asked to get both of my headlights changed and when I picked up my car, they told me they only did one because the other one wasn’t out even though I had asked for both to be changed. Lastly, I have called back to discuss this with someone and no one will return my phone calls

3.0

I had an appointment set for 11am and it took over 2

I had an appointment set for 11am and it took over 2 hours for my car to get two simple routine services done. On top of the amount of time that it took, I had asked to get both of my headlights changed and when I picked up my car, they told me they only did one because the other one wasn’t out even though I had asked for both to be changed. Lastly, I have called back to discuss this with someone and no one will return my phone calls

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
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5.0

The service was good.

The service was good. They were able to identify an issue that was still under warranty, which resulted in a huge cost savings

5.0

The service was good.

The service was good. They were able to identify an issue that was still under warranty, which resulted in a huge cost savings

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello Bryan, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Chevrolet Buick GMC of Murfreesboro and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

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5.0

Great job!

Great job!!! I always love working with David Holder he takes awesome care of me!!

5.0

Great job!

Great job!!! I always love working with David Holder he takes awesome care of me!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your positive comments about Chevrolet Buick GMC of Murfreesboro! Please let us know if there is anything else we can do for you; we are more than happy to help!

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5.0

I highly recommend the dealership for any type of vehicle

I highly recommend the dealership for any type of vehicle maintenance would use it again, when ready to change vehicle

5.0

I highly recommend the dealership for any type of vehicle

I highly recommend the dealership for any type of vehicle maintenance would use it again, when ready to change vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Chevrolet Buick GMC of Murfreesboro to have earned it.

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