Reviews
On 6/27/25 I brought my car in because of noise coming
On 6/27/25 I brought my car in because of noise coming from the air conditioner whenever I turned it on. After the car was checked out by a tech, I received a call from Service advisor Mr. Daniel Czvlewicz stating that the service manager said that the warranty is not covered because there were leaves in my air conditioning compartment. Furthermore, it was stated that the leaves were there because whoever changed my oil and air filter failed to replace the filter. Fact is my last oil change was here at Chevrolet Buick GMC of Murfreesboro. This was when I brought my car in because of check engine light was on an order created on 4/4/25. When I picked the car up on 4/9/25 I was informed by Advisor Anna that the tech thought the car came in for an oil change. Therefore, I got a bonus of an oil change. However, when I’m looking at my invoice it is not noted there. I raised this issue with Paul J Nolan, Assistant Service Manager. Then he said there was no way GMC would authorize the repair. Although the 36,000-mile bumper-to-bumper warranty should have covered the work, I was still charged $396.46 for the service. I brought my complaint to sale floor manager Reggie May. Since he is the person who sold me the vehicle. Mr. May stated he will look into it. Also he gave me his cell phone number to call. I told him I can email the issue to him. Which I did and got no response. But when I call it goes to voice mail. So, I left a message. Never got a call back from May. I drive from Nashville to meet with May. Mr. May again says he will look into it. But I never get to hear or see May again. It makes me feel as if he is avoiding speaking with me. I drove again to the dealership. This time I am told by the receptionist that May is on vacation. I asked to speak with the GM and the receptionist tells me that the GM is unavailable. All of this began on 6/27 and it is 7/14 and I still haven’t heard anything back. The anxiety I get from these unavailable people have me wondering if Chevrolet Buick GMC of Murfreesboro will honor the existing “lifetime powertrain warranty”. In conclusion, I spoke with service manager, Sales manager and tried to speak with GM and got nothing but a disappearing act from Chevrolet Buick GMC of Murfreesboro. I feel insulted and ghosted. Shame on Chevrolet Buick GMC of Murfreesboro!!!!
On 6/27/25 I brought my car in because of noise coming
On 6/27/25 I brought my car in because of noise coming from the air conditioner whenever I turned it on. After the car was checked out by a tech, I received a call from Service advisor Mr. Daniel Czvlewicz stating that the service manager said that the warranty is not covered because there were leaves in my air conditioning compartment. Furthermore, it was stated that the leaves were there because whoever changed my oil and air filter failed to replace the filter. Fact is my last oil change was here at Chevrolet Buick GMC of Murfreesboro. This was when I brought my car in because of check engine light was on an order created on 4/4/25. When I picked the car up on 4/9/25 I was informed by Advisor Anna that the tech thought the car came in for an oil change. Therefore, I got a bonus of an oil change. However, when I’m looking at my invoice it is not noted there. I raised this issue with Paul J Nolan, Assistant Service Manager. Then he said there was no way GMC would authorize the repair. Although the 36,000-mile bumper-to-bumper warranty should have covered the work, I was still charged $396.46 for the service. I brought my complaint to sale floor manager Reggie May. Since he is the person who sold me the vehicle. Mr. May stated he will look into it. Also he gave me his cell phone number to call. I told him I can email the issue to him. Which I did and got no response. But when I call it goes to voice mail. So, I left a message. Never got a call back from May. I drive from Nashville to meet with May. Mr. May again says he will look into it. But I never get to hear or see May again. It makes me feel as if he is avoiding speaking with me. I drove again to the dealership. This time I am told by the receptionist that May is on vacation. I asked to speak with the GM and the receptionist tells me that the GM is unavailable. All of this began on 6/27 and it is 7/14 and I still haven’t heard anything back. The anxiety I get from these unavailable people have me wondering if Chevrolet Buick GMC of Murfreesboro will honor the existing “lifetime powertrain warranty”. In conclusion, I spoke with service manager, Sales manager and tried to speak with GM and got nothing but a disappearing act from Chevrolet Buick GMC of Murfreesboro. I feel insulted and ghosted. Shame on Chevrolet Buick GMC of Murfreesboro!!!!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Have dealt with this dealership for 7 years.
Have dealt with this dealership for 7 years. They are great to deal with and the dealership is always spotless clean. A pleasure to come in and interact with the workers. JD is best salesman we have ever had in years of buying autos and trucks.
Have dealt with this dealership for 7 years.
Have dealt with this dealership for 7 years. They are great to deal with and the dealership is always spotless clean. A pleasure to come in and interact with the workers. JD is best salesman we have ever had in years of buying autos and trucks.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Artymht, we're glad to hear our staff took such great care of you! Here at Chevrolet Buick GMC of Murfreesboro we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!
Bow Tie was awesome.
Bow Tie was awesome. Very straight forward. Was awesome and very personable . Straight shooter and honest . Was great over all.
Bow Tie was awesome.
Bow Tie was awesome. Very straight forward. Was awesome and very personable . Straight shooter and honest . Was great over all.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we're glad to hear our staff took such great care of you! Here at Chevrolet Buick GMC of Murfreesboro we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!
Will not honor your Platinum Warranty And will lie to
Will not honor your Platinum Warranty And will lie to your face never trust them
Will not honor your Platinum Warranty And will lie to
Will not honor your Platinum Warranty And will lie to your face never trust them
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
They had my buick for rear camera replacement and didn't repair my car the said the part was back ordered and we decided to to my car to parks gm in Columbia Tennessee , who repaired my car as soon as th part came but the rent that the dealership gave i had for 2 wks and my platinum warranty covered that was 6 months ago , but the dealership refused the bill and Enterprise Car Rental Came For Me Chevrolet Buick Cadillac Of Murfreesboro Tennessee Dealership Aways Had Poor Service And Dont Treat Minorities Fair , Look At You Like Like You Don't Belong In Their Dealership, That's How I Feel Whenever I Go Their
Service department is top notch.
Service department is top notch. Mark and Dave are the best advisors in Murfreesboro. My C8 stays in top condition with their help. I have had my Corvettes serviced at this dealership since 2011. Best technicians in the business. Thanks Chevy of Murfreesboro!!!
Service department is top notch.
Service department is top notch. Mark and Dave are the best advisors in Murfreesboro. My C8 stays in top condition with their help. I have had my Corvettes serviced at this dealership since 2011. Best technicians in the business. Thanks Chevy of Murfreesboro!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are pleased to hear of your experience with us here at Chevrolet Buick GMC of Murfreesboro. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.
Lynn says "No comment" Adding words to make it 15 words
Lynn says "No comment" Adding words to make it 15 words to you can take it.
Lynn says "No comment" Adding words to make it 15 words
Lynn says "No comment" Adding words to make it 15 words to you can take it.
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- Quality of repair —
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello Lynn, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
Nice facility with large inventory, good prices, no
Nice facility with large inventory, good prices, no nonsense and Joseph Gates really helped us choose the best car for us.
Nice facility with large inventory, good prices, no
Nice facility with large inventory, good prices, no nonsense and Joseph Gates really helped us choose the best car for us.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Chevrolet Buick GMC of Murfreesboro and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
This dealership & Jason went out of their way to help us
This dealership & Jason went out of their way to help us today when we had a tire rim issue on our way back to Chicago from Naples, FL. We went to two other businesses to get help but Chevrolet of Murfreesboro-Jason-we’re the only ones who were willing to get us back on the road safely. Thank you so much!
This dealership & Jason went out of their way to help us
This dealership & Jason went out of their way to help us today when we had a tire rim issue on our way back to Chicago from Naples, FL. We went to two other businesses to get help but Chevrolet of Murfreesboro-Jason-we’re the only ones who were willing to get us back on the road safely. Thank you so much!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Chevrolet Buick GMC of Murfreesboro. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The first sales experience was good.
The first sales experience was good. And the two sales people I met was great. But have to be honest - everything since then have been so slow, not great and definitely not worth a repeat. No answers to nothing (except from the sales guys who cannot take decisions), difficult to get clear answers on anything. And all deals and agreements made after the sale havent been kept. Had to do anything myself. Will point Jamie out and say, the followup and customer service from his side have been outstanding.
The first sales experience was good.
The first sales experience was good. And the two sales people I met was great. But have to be honest - everything since then have been so slow, not great and definitely not worth a repeat. No answers to nothing (except from the sales guys who cannot take decisions), difficult to get clear answers on anything. And all deals and agreements made after the sale havent been kept. Had to do anything myself. Will point Jamie out and say, the followup and customer service from his side have been outstanding.
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- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Hello, thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (615) 645-1075 at your earliest convenience to discuss how we can turn this experience into a positive one.
Got a great deal without all the hassle and loved working
Got a great deal without all the hassle and loved working with John! 2nd vehicle I’ve purchased and will be back again I’m sure!
Got a great deal without all the hassle and loved working
Got a great deal without all the hassle and loved working with John! 2nd vehicle I’ve purchased and will be back again I’m sure!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Chevrolet Buick GMC of Murfreesboro and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.