Auto Sales Express

Reviews

4.0 out of 5 4.0
19 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    December 28, 2017

    I would not recommend this car dealer to anyone. I made an agreement to purchase a vehicle from this company. They faxed my bank the purchase and sales... agreement at 7 p.m. The next morning at 8 a.m. my bank received the documents and approve the loan at 4 p.m. the same day. I contacted the dealer and informed them my financing was approved an hour later they contacted me back and told me they had sold the vehicle to somebody else. This is a very unprofessional untrustworthy business. They wasted a lot of my time and they wasted a lot of my Banks time. I don't understand how a business can operate in this manner. I would steer very far away from this dealer

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    Shopped for a used car
    Did not make a purchase
    1 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    September 1, 2017

    Found a low mileage BMW X5 here. Price a bit higher but vehicle had been gone thru throughly. New brakes, rotors, oil change and all new tires 20" offset.... Would recommend this dealer. Seems to have the better used models with desireable options.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • February 6, 2017

    Had a really smooth buying process here. They take really good care of their cars and would recommend anyone looking for quality used cars to check this... place out! Thanks again! Jeremy

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    November 23, 2016

    Well... in all honesty, I'm not the easiest guy to sell a car to because I used to be in the car business and I'm numb to the used car game AND all the... tricks. My wife found a VW Touareg (SUV) that had been advertised on Craig's List being sold by Auto Sales Express. Even though I HATED the thought of buying a car from a retail dealer, I read the other Google Reviews and had to admit I was pretty impressed. Skeptical... but impressed! We live in Swampscott so it was a lonnnnnng drive to Whitman but off we went. I have to admit, it was partially to shut her up about it. (i know, sad but true. Lol). We got to their dealership and the lot was packed with high end cars. They definitely had an impressive inventory of cars. I was all set to meet Eugene when Alex introduced himself and said Eugene was taking a day off to spend with his family. Even though I had mentally prepared to meet and negotiate with Eugene, Alex was obviously smart, knew what he was talking about. To be honest, the car business is a time consuming business and I was glad Eugene was spending the day with his wife and family. My wife was even more impressed than me. She pointed out how clean the cars were and how much she liked that Alex was low key. I had to agree but still didn't expect we would actually purchase a car from them. She wanted the Touareg but I convinced her to look at and drive an X3. "I HATE BMW's" .... was her response but I convinced her to JUST drive it before she decided. Wellllll... even though she ONLY did it to please me, she drove it and loved it... and now SHE WANTED IT. Ugh!! The X3 was a 2006 and had 105,000 (!!!!!!!!!) miles on it.... and this went against EVERYTHING I would normally do. Yes, the car was very clean and seemed to be in excellent condition for having that many miles on it but now I was stuck. I was going to have to buy this car. I tried to negotiate and yes, they did come down a little on the price... but not nearly as much as i wanted or had hoped. i had read in Milena Mladenova's Google Review that they didn't negotiate much... and it was true. I even told them I was paying CASH which didn't really change the price much. In hindsight, I thought the price was fair but it wasn't the cheap deal i had been hoping for. But here is where a 'good' deal turned into a MUCH greater deal. AFTER YOU PAY THE MONEY you see the TRUE character of someone. We had a 30 day warranty but I'm used to the "sorry that's not covered" story but I can proudly say that did NOT happen with these guys. To be perfectly honest, they even fixed a few things that were specifically NOT on the list of items covered... and I didn't have to 'convince them' or talk them into it. They just cheerfully did it. All in all, I believe these guys to be of the very highest integrity. I would send my mother or sister to them WITHOUT feeling the need to be with them for fear of them being taken advantage of. Auto Sales Express in Whitman is a special place and owned by a very unique man with very high integrity. Eugene, Alex and the rest of the staff are pretty unusual and I give this place my highest recommendation. On a side note... for almost 20 years I've been a business consultant by profession so beeeeeeeeelieve me, i wouldn't give this kind of review unless it was true. I get paid to notice details and from what I can see, this is the right place to purchase a car. I couldn't have been more pleased with our transaction... and those are words I don't say very often. This place, Eugene, Alex and the rest of the staff are special.... and i'm certain... VERY CERTAIN... you will agree.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    8 people out of 8 found this review helpful. Did you?
  • 5.0 out of 5
    September 24, 2016

    I had purchased a 2002 BMW XI. This car is so clean inside and out. I had it checked out by my BMW Mechanic. Not one thing wrong or anything that needed... repair. My mechanic was thrilled to see such a great car and I am thrilled to drive such a great car. We purchased this car for my son. I couldn't ask for a better experience in purchasing a used car. FYI... all the cars look just like the pictures. If you like a car from Auto Express buy it. It won't last long. I had drove an 1:15 minutes one way to look at theses cars. I am glad I did. You will be to.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    September 12, 2016

    I bought 2009 VW Passat 6 month ago. Great gas mileage, Good for Family with a lots of room. Nicer audio, Good Looking, Very comfortable for long drives... + German Engineering!! So far so good. Good Customer Service. Thanks a lot.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 20, 2016

    I recently purchased my Audi here, every aspect of the experience was awesome. The people are extremely plesasant & helpful. The sales process went very... smooth & swift from beginiing to the end.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 19, 2016

    Bought 2008 Toyota Camry month ago. Car was Professionally detailed and serviced. Easy and professional buying process.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 7, 2016

    Second hand car buying doesn't get any better than this place! If you drive one of his cars, you will NOT be able to buy a car from another place EVER... again. I was on the market for a very specific vehicle 2008-2009 VW Touareg 2. I am very particular for my cars and I notice the finest of details (might actually be a bad thing for me). Eugene offers no pressure approach for car selling. His cars are the FINEST on the market. I went to test drive one Touareg, i was left alone to look at the car, then took it for a test drive. He was waiting in the office for me the entire time, no pressure. I went and asked for a discount. He explained that his prices are non-negotiable. I was planning to apply the old tactic of leaving and hoping he will come down chasing me with a better price. When i called next day the car was sold. His cars are conditioned and restored to almost factory condition. There is a lot of interest, that is why the whole car buying experience is so relaxed. I was very disappointed that I missed that car. He told be that he has another one coming with even more options. I told him to save it for me even without seeing it. After 3 weeks he called me and I went back. He had prepared the other car to the same level as the previous. He had replaced the steering wheel, since it had some signs of wear, all brand new brakes. Steam wash on the inside, buffing on the outside. He also brought the car for me to VW dealer. I wanted to have a second opinion. Couple of minor remarks, which he fixed within days. Last Saturday I picked up the vehicle. Registered, inspected and waiting for me. I asked him for extended warranty, he showed me the options, and never brought the topic again. Never tried to push me to a policy. No scary repair tactics etc. I am truly pleased by the vehicles (both the one I missed and the one I bought), the service and the total experience. I strongly recommend this dealer. Whenever I am back on the market I will start my search from here.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    4 people out of 5 found this review helpful. Did you?
  • 5.0 out of 5
    December 17, 2015

    Everyone at this dealership is so nice and professional, I had a great experience.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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