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Hyundai of Cool Springs

(303 reviews)
2024 state dealer award
View 12 awards
2024 state dealer award 2022 state dealer award 2021 state dealer award 2016 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

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Reviews

(303 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hyundai of Cool Springs from DealerRater.

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Excellent sales process.

Excellent sales process. Ryan M was very knowledgeable and helpful. I understand they are updating the showroom soon, as it is small and only has room for two cars.

Excellent sales process.

Excellent sales process. Ryan M was very knowledgeable and helpful. I understand they are updating the showroom soon, as it is small and only has room for two cars.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Neil, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

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Excellent buying process.

Excellent buying process. Paperwork took longer than necessary for a cash purchase. Salesman listened and did what was needed to make the sale. Easiest purchase I ever made

Excellent buying process.

Excellent buying process. Paperwork took longer than necessary for a cash purchase. Salesman listened and did what was needed to make the sale. Easiest purchase I ever made

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Travis, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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Outstanding service from Peyton and Gere.

Outstanding service from Peyton and Gere.Seamless expedited process.Overall a great experience that exceeded all expectations . Highly recommend without any reservations that you visit these folks in Cool Springs !

Outstanding service from Peyton and Gere.

Outstanding service from Peyton and Gere.Seamless expedited process.Overall a great experience that exceeded all expectations . Highly recommend without any reservations that you visit these folks in Cool Springs !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for choosing Hyundai of Cool Springs Mr. Friedman. Peyton and Gere will be delighted to read this. We greatly appreciate the recommendation! Have a wonderful day enjoy your new car and drive safe.

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My wife and I purchased two 2025 Palisades from Hyundai

My wife and I purchased two 2025 Palisades from Hyundai of Cool Springs. In all transparency, we put the Hyundai team through the ringer. Every individual we came in contact with handled themselves with courtesy, professionalism, attention, and responsiveness at every turn. Of note was our experience with Michael Brown, Gere Lubbock, and Saxon Reynolds.

My wife and I purchased two 2025 Palisades from Hyundai

My wife and I purchased two 2025 Palisades from Hyundai of Cool Springs. In all transparency, we put the Hyundai team through the ringer. Every individual we came in contact with handled themselves with courtesy, professionalism, attention, and responsiveness at every turn. Of note was our experience with Michael Brown, Gere Lubbock, and Saxon Reynolds.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Mr. Cole! I am so excited for you and your wife! Congratulations on your new his and hers Palisades. We appreciate your business. Thank you for giving a shout out to Michael, Gere, and Saxon! Enjoy your new cars and drive safe!

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I was greeted immediately and got the car I wanted in no

I was greeted immediately and got the car I wanted in no time. The process was super easy. Very friendly and helpful staff. I would recommend this location to anyone.

I was greeted immediately and got the car I wanted in no

I was greeted immediately and got the car I wanted in no time. The process was super easy. Very friendly and helpful staff. I would recommend this location to anyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Brian, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

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Everything was very smooth and quick.

Everything was very smooth and quick. My salesman Ryan was very friendly and knowledgeable. The buying process was quick and painless. Everything was do over the a phone so when I got there I just had to sign and drive.

Everything was very smooth and quick.

Everything was very smooth and quick. My salesman Ryan was very friendly and knowledgeable. The buying process was quick and painless. Everything was do over the a phone so when I got there I just had to sign and drive.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Dan, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Greatest service i have had buying a car very top notch

Greatest service i have had buying a car very top notch on everything would greatly recommend this dealership to everyone when buying a car 100 percent!!

Greatest service i have had buying a car very top notch

Greatest service i have had buying a car very top notch on everything would greatly recommend this dealership to everyone when buying a car 100 percent!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Todd, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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Gere was incredible, and spent 3 months working with me

Gere was incredible, and spent 3 months working with me to get the car of my dreams, while never being pushy, and looking out for my best interest! He should be considered the gold standard of a car salesman.

Gere was incredible, and spent 3 months working with me

Gere was incredible, and spent 3 months working with me to get the car of my dreams, while never being pushy, and looking out for my best interest! He should be considered the gold standard of a car salesman.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Jordan, we're glad to hear our staff took such great care of you! Here at Hyundai of Cool Springs we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

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Professional and courteous service personnel.

Professional and courteous service personnel. Fresh coffee and comfortable lounge experience. Answered all questions and concerns throughout the entire process from beginning to end. Easy in and out.

Professional and courteous service personnel.

Professional and courteous service personnel. Fresh coffee and comfortable lounge experience. Answered all questions and concerns throughout the entire process from beginning to end. Easy in and out.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Morgan, thank you for sharing your positive experience! If you're ever in need of more help, please let us know!

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Excellent service from start to finish.

Excellent service from start to finish. Handled all transactions within a fee hours and was able to pick up my car the next day! Will highly recommended

Excellent service from start to finish.

Excellent service from start to finish. Handled all transactions within a fee hours and was able to pick up my car the next day! Will highly recommended

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, our team is dedicated to providing top-quality service to every guest. We're so happy to hear that your experience reflected this. Thanks again for the recommendation, and have an amazing day!

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