Reviews
As usual service was great, representative, Thaeron, was
As usual service was great, representative, Thaeron, was courteous and professional. Service was done in a reasonable amount of time. We are always treated well at Hyundai of Cool Springs.
As usual service was great, representative, Thaeron, was
As usual service was great, representative, Thaeron, was courteous and professional. Service was done in a reasonable amount of time. We are always treated well at Hyundai of Cool Springs.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Sherry, we are pleased to hear of your experience with us here at Hyundai of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.
Dealing with Mike Brown was definitely a pleasure.
Dealing with Mike Brown was definitely a pleasure. He was very easy to work with, answered all of our questions and the deal went fast. We were satisfied with the results. We will definitely come back to him in the future and recommend him and the dealership to our family and friends. (We traded in a 2022 Palisade and bought a 2025 Tucson).
Dealing with Mike Brown was definitely a pleasure.
Dealing with Mike Brown was definitely a pleasure. He was very easy to work with, answered all of our questions and the deal went fast. We were satisfied with the results. We will definitely come back to him in the future and recommend him and the dealership to our family and friends. (We traded in a 2022 Palisade and bought a 2025 Tucson).
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Sherry, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Hyundai of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Always proficient and problem solving at service!
Always proficient and problem solving at service! The kindness of Thaeron, my service advisor was great.
Always proficient and problem solving at service!
Always proficient and problem solving at service! The kindness of Thaeron, my service advisor was great.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we're glad to hear our staff took such great care of you! Here at Hyundai of Cool Springs we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!
Everything was taken care of in a timely manner.
Everything was taken care of in a timely manner. Tharon was a great supervisor. I would definitely recommend this dealership for great service.
Everything was taken care of in a timely manner.
Everything was taken care of in a timely manner. Tharon was a great supervisor. I would definitely recommend this dealership for great service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Gary, we are pleased to hear of your experience with us here at Hyundai of Cool Springs. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.
The dealership resolved my issue in a way that made it
The dealership resolved my issue in a way that made it easier for me. The customer. It was a great experience.
The dealership resolved my issue in a way that made it
The dealership resolved my issue in a way that made it easier for me. The customer. It was a great experience.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Rita, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
We have had yet another BAD experience with Cool Springs
We have had yet another BAD experience with Cool Springs Hyundai. Our "Check catalytic converter" light went on. On 27 November we went to Hyundai for a diagnostics check -- and they presented a bill of $3300+ for a number of items beyond what the diagnostic revealed: The O2 sensors need to be replaced. We declined the extra items and paiid for the rest ($1189). We were told the parts would be availabe in 3-5 days. We haven't heard a word since. When I chatted on their web site I was told we would get a call from a service manager. That was yet another falsehood. I am going to contact the owner (Jason Stacey?) and see if he can deal with this nonsense.
We have had yet another BAD experience with Cool Springs
We have had yet another BAD experience with Cool Springs Hyundai. Our "Check catalytic converter" light went on. On 27 November we went to Hyundai for a diagnostics check -- and they presented a bill of $3300+ for a number of items beyond what the diagnostic revealed: The O2 sensors need to be replaced. We declined the extra items and paiid for the rest ($1189). We were told the parts would be availabe in 3-5 days. We haven't heard a word since. When I chatted on their web site I was told we would get a call from a service manager. That was yet another falsehood. I am going to contact the owner (Jason Stacey?) and see if he can deal with this nonsense.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
My wife and I needed to buy a car on Saturday due to a
My wife and I needed to buy a car on Saturday due to a family member having a total loss on his vehicle. We had been to another dealer, which dealership had listed a car online we wanted to buy. However, when we went there they had increased the price another $2,500.00, so we declined. We then found a 2022 Altima online for sale at Cool Springs Hyundai so we went there. Michael Anderson was our salesman and he did a great job and was easy to deal with. We made a deal and bought the car and their financing department was also easy. It was a pleasant auto purchasing experience.
My wife and I needed to buy a car on Saturday due to a
My wife and I needed to buy a car on Saturday due to a family member having a total loss on his vehicle. We had been to another dealer, which dealership had listed a car online we wanted to buy. However, when we went there they had increased the price another $2,500.00, so we declined. We then found a 2022 Altima online for sale at Cool Springs Hyundai so we went there. Michael Anderson was our salesman and he did a great job and was easy to deal with. We made a deal and bought the car and their financing department was also easy. It was a pleasant auto purchasing experience.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Nathan, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Went in for oil change and bought a newer model!
Went in for oil change and bought a newer model! I love it more than I loved my last one!
Went in for oil change and bought a newer model!
Went in for oil change and bought a newer model! I love it more than I loved my last one!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Michelle, Here at Hyundai of Cool Springs, we understand your time is valuable. We're glad to hear that we were able to provide you with such an amazing experience. Thank you for letting us know how your experience was and we hope to continue to provide amazing service to you!
Absolutely terrible.
Absolutely terrible..the people there are terrible. Take advantage of you! They quote you a number and you get there and it 2x more. I am so disappointed that people can be so distrusting and just unbelievable. You should be ashamed!
Absolutely terrible.
Absolutely terrible..the people there are terrible. Take advantage of you! They quote you a number and you get there and it 2x more. I am so disappointed that people can be so distrusting and just unbelievable. You should be ashamed!
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent.
Excellent. Even remember md us when we walked Explained everything in detail and got approval. Just waiting to see if problem returns. So far it?s good
Excellent.
Excellent. Even remember md us when we walked Explained everything in detail and got approval. Just waiting to see if problem returns. So far it?s good
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Hyundai of Cool Springs for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.