SRQ AUTO LLC

🚩🚩🚩The worst experience ever!! They sold me a car with a broken transmission , took my trade in and never made the payments until it was sold a month later with out telling me now the bank wants that money from me. 🚩🚩🚩

We searched for a long time for a new bus for our youth department. We found a bus as SRQ Auto. We had an independent mechanic check out the bus and purchased it. I flew down to pick up the bus and bring it back to Alabama. After 1 hour on the interstate an alarm code came on. I called SRQ and they said they did not know what it was. After several more hours the bus engine started cycling down. It was getting late and started to rain. When I turned on the whippers they broke after 10 minutes. I called the next morning and asked if we could bring it back. I was told “All sales are final”. I even offered to pay a $5000 return fee. They refused. I finally made it to Tallahassee FL. After being at a service center for 2 months we were able to drive it home. On the way home again the engine started cycling down again. We purchased in June of 2021. Today in is January of 2022 and we have put in over $10,000 additional money for repairs and it still does not work. DO NOT BUY FROM SRQ!

I purchased a truck last Saturday. While test driving the truck the check engine light came on. Code was for a misfire cylinder 2. They told me it was the coil pack and they would replace it. I left the vehicle with them to repair and returned on Monday evening to pick it up. They said all done. Took it home and drove to work on Tuesday morning (3 miles). After work I was driving back home and the check engine light came on again. Same code, same cylinder. Called Robyn. She said their service crew wouldn't be able to look at it until Wednesday. I took it to a private mechanic who tested the coil packs. Turns out it is the Cam Shaft that needs to be replaced. About $3,500 to have this done. I sent Robyn and email to let her know.No response from Robyn. I went to dealer this Saturday and spoke with Robyn. in person She said there is nothing they would do. that there was not enough money in it for them to do so. The contract has that they owe me a coil pack for code. As she has written it on the We owe form. Yes, I assume they installed a new coil pack but it didn't fix the problem. I am pursuing lawyer as they had to have know that the vehicle had an issue that went beyond a coil pack. I have put Less than 30 miles on it since I purchased. Purchased for over $20k. I would not buy from them again.

I've been looking for two months now trying to find a vehicle. Given the situation I was in it's been down right nerve racking. I got what I was looking for and Robyn made it happen today. Thank you so much.

Well I had a friend tell me about SRQ Auto and I talked to a few people and i got in touch with Robyn that works there and she did everything she said when would do to help me get in a car and BOOM I left SRQ AUTO with a car 5 star on everything about SRQ Auto the people who work there and especially Robyn for helping get a car I thank you and your team for the open arms and heart warm welcome

Sin dudas la mejor atencion y los mejores vehículos! Tuve mucha suerte en llegar aqui. Pocas millas, buenos precios, excelentes estados de los vehiculos, que mejor? Si algo mejor la atención y la ganas del personal en poder ayudarte y que obtengas el vehículo que quieras. Sin dudas mi próximo vehículo lo compre aqui. Gracias a cathy y a todo el personal por la ayuda y amabilidad . Muchisimas Gracias por todo, muy contento con el carro ! Without doubt the best service and the best vehicles! I was very lucky to get here. Few miles, good prices, excellent vehicle conditions, what better? If something better is the attention and desire of the staff to help you and get the vehicle you want. Without a doubt my next vehicle I bought is here. Thanks to Cathy and all the staff for the help and kindness. Thank you very much for everything, very happy with the car!

Stay away!!!! My husband was duped by their charm as was I. They lure you there with super friendly and overly persistent contacts ...and like many others have said in Google Reviews....once they get your money they treat you like crap. I'm sure they won't be in business much longer the way they treat customers. Even a veteran was disrespected as you'll see in the Google reviews. They do not have any sense of customer service. The light will fail from the condensation and any dishonest dealer will dry it out with a air compressor to ensure it is not showing a defect in the seal. Mechanically it seems to run like a champ ....but windshield wipers and safe headlights are important...to most ...not them apparently. Obviously.... we were too quick to give a good recommendation on their Facebook. We bought a car a few days ago thru Christina and already had to pay $100 for a tire sensor...and now we see the passenger headlight is collecting water when it rains. apparently they certify by checking only mechanical issues not safety issues....so when the headlight fails from condensation....and research shows it will ...we will sue SRQ Auto as they are not offering to make the vehicle safe by replacing the headlight fixture and reinforcing the faulty seal if needed. Her solution was to quote us on a used headlight assembly. They had this car on their lot enough rainy days to know this was defective. Shady. If they don't make this right......and we'll give them the chance.. but if they don't fix this on their dime....consumer lawyer will be contacted . Along with the ADA because this is financially exploiting a disabled cash paying customer. Oh and the wipers were all dry rotted. Nice way to "certify" cars. Annd the manager hung up on me and lied stating he had been nice to my husband the past few months....my husband has never even spoken to him ever on the phone! We only bought the car this past Thursday !!!!! The lying and deception is disgusting.And we paid cash...can't imagine how they treat their "second chance customers" their term.. not ours. Stay away. Trust us.Never again....lesson learned.

I came and I knew what I wanted. they did everything they could to make sure I got exactly that. I love em and you will too@

2nd car we have bought from here and just as happy as with the 1st. Great staff..Felt right at home. Plan on buying the next few with them too!!

You need to come all the vehicles you have a ask for Robyn Garcia best saleswoman that I ever have Thanks Robyn for your help 😘