Reviews
Great service and support.
Great service and support. Fast and no appointment was necessary. Would definitely recommend to friends and family.
Great service and support.
Great service and support. Fast and no appointment was necessary. Would definitely recommend to friends and family.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words! We're thrilled to hear that you had a great experience with our service at Freedom Chrysler Dodge Jeep Ram by Ed Morse Duncanville (DTCR). It's always our goal to provide fast and supportive service, and we appreciate your recommendation to friends and family. We look forward to welcoming you back next time! Sincerely, Freedom Dodge Chrysler Jeep Ram by Ed Morse - Duncanville
When I had a flat tire, they took care of the situation
When I had a flat tire, they took care of the situation quickly and professionally.
When I had a flat tire, they took care of the situation
When I had a flat tire, they took care of the situation quickly and professionally.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Ricky! We appreciate your kind words about your experience with us at Freedom Chrysler Dodge Jeep Ram by Ed Morse Duncanville (DTCR). Our team is dedicated to providing quick and professional service, and we're glad we could assist you with your flat tire. We look forward to seeing you again soon! Sincerely, Freedom Dodge Chrysler Jeep Ram by Ed Morse - Duncanville
Omar in service was great to work with.
Omar in service was great to work with. I’m definitely coming back in the future!
Omar in service was great to work with.
Omar in service was great to work with. I’m definitely coming back in the future!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your wonderful feedback! I'm glad to hear that you had a great experience with Omar in our service department. We appreciate your support and look forward to seeing you again at Freedom Chrysler Dodge Jeep Ram by Ed Morse Duncanville (DTCR) in the future! Sincerely, Freedom Dodge Chrysler Jeep Ram by Ed Morse - Duncanville
Excellent customer service received very detailed updates
Excellent customer service received very detailed updates about was written no with my vehicle after a diagnosis.
Excellent customer service received very detailed updates
Excellent customer service received very detailed updates about was written no with my vehicle after a diagnosis.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I would strongly advise everyone to avoid this dealership
I would strongly advise everyone to avoid this dealership entirely. I spent several hours of my valuable time driving to this dealership to inspect a vehicle they were offering for sale. After inspection and test we reached an agreement for me to purchase the vehicle at a specified “out the door” price. I told them a needed some time to transfer funds between banks as it would be a cash purchase and they agreed with this. I placed a $500 deposit via credit card and signed a contract to purchase the car at that price. This all occurred on a Thursday afternoon, Jan 2, 2025. I told them I would try to pick up the car on Monday if the funds arrived in time but they didn’t reach my bank until Monday afternoon. I spoke to the sales rep and told him it was too late to get a cashier’s check and pick up the car at a reasonable time. I further explained that I had to work the remainder of the week and asked if I could pick it up on Saturday. I was told it was OK to do that. I was contacted on Friday via text asking me if I was still interested in the car. I told the rep that I had already placed a deposit and signed a sales contract. He then asked when I planned to pick up the car and I explained that I had already communicated that I planned to pick it up Saturday and that it was agreed upon. The response was “Ok, see you tomorrow, I’ll have the car up front for you.” I headed to the dealership Saturday morning, as planned, with a cashier’s check for the full balance due on the vehicle. I phoned the dealership to make an appointment for completing the sale while driving there and was connected to the sales rep. He told me at that time that the vehicle had been sold to someone else “last night”. I expressed by extreme displeasure at that time but he seemed rather apathetic about it. He told me that the deposit holds the price but not the car which is absolutely absurd in my opinion and likely legally unsound. I believe that this dealership breached a legally binding agreement to sell me a vehicle.
I would strongly advise everyone to avoid this dealership
I would strongly advise everyone to avoid this dealership entirely. I spent several hours of my valuable time driving to this dealership to inspect a vehicle they were offering for sale. After inspection and test we reached an agreement for me to purchase the vehicle at a specified “out the door” price. I told them a needed some time to transfer funds between banks as it would be a cash purchase and they agreed with this. I placed a $500 deposit via credit card and signed a contract to purchase the car at that price. This all occurred on a Thursday afternoon, Jan 2, 2025. I told them I would try to pick up the car on Monday if the funds arrived in time but they didn’t reach my bank until Monday afternoon. I spoke to the sales rep and told him it was too late to get a cashier’s check and pick up the car at a reasonable time. I further explained that I had to work the remainder of the week and asked if I could pick it up on Saturday. I was told it was OK to do that. I was contacted on Friday via text asking me if I was still interested in the car. I told the rep that I had already placed a deposit and signed a sales contract. He then asked when I planned to pick up the car and I explained that I had already communicated that I planned to pick it up Saturday and that it was agreed upon. The response was “Ok, see you tomorrow, I’ll have the car up front for you.” I headed to the dealership Saturday morning, as planned, with a cashier’s check for the full balance due on the vehicle. I phoned the dealership to make an appointment for completing the sale while driving there and was connected to the sales rep. He told me at that time that the vehicle had been sold to someone else “last night”. I expressed by extreme displeasure at that time but he seemed rather apathetic about it. He told me that the deposit holds the price but not the car which is absolutely absurd in my opinion and likely legally unsound. I believe that this dealership breached a legally binding agreement to sell me a vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Our team has acknowledged this review.
Easy parking.
Easy parking. The dealership had the drop in bedliner I needed. I searched numerous other dealerships without success . Friendly service advisor.
Easy parking.
Easy parking. The dealership had the drop in bedliner I needed. I searched numerous other dealerships without success . Friendly service advisor.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, William! We're thrilled to hear that you found easy parking and that we had the drop-in bedliner you needed at Freedom Chrysler Dodge Jeep Ram by Ed Morse Duncanville (DTCR). We appreciate your kind words about our friendly service advisor and are glad we could assist you when others couldn't. We look forward to seeing you again soon! Sincerely, Freedom Dodge Chrysler Jeep Ram by Ed Morse - Duncanville
Service was completed in good timing but the caps were
Service was completed in good timing but the caps were not put back on my front tires.
Service was completed in good timing but the caps were
Service was completed in good timing but the caps were not put back on my front tires.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback. We appreciate that the service was completed promptly, but we understand your concern regarding the tire caps. Please reach out to us at Freedom Chrysler Dodge Jeep Ram by Ed Morse, so we can address this and ensure everything is taken care of. We value your experience and look forward to assisting you further! Sincerely, Freedom Dodge Chrysler Jeep Ram by Ed Morse - Duncanville
Muy profesionales omar es un perfecto k ayuda a lo k
Muy profesionales omar es un perfecto k ayuda a lo k necesitamos yo recomiendo este dealer son muy profesionales
Muy profesionales omar es un perfecto k ayuda a lo k
Muy profesionales omar es un perfecto k ayuda a lo k necesitamos yo recomiendo este dealer son muy profesionales
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
¡Gracias por tus comentarios positivos! Nos alegra saber que tu experiencia con Omar y nuestro equipo en Freedom Chrysler Dodge Jeep Ram by Ed Morse Duncanville (DTCR) fue tan satisfactoria. Agradecemos tu recomendación y esperamos verte de nuevo pronto. ¡Hasta la próxima! Sincerely, Freedom Dodge Chrysler Jeep Ram by Ed Morse - Duncanville
Salesman and Quick service guys did an excellent job
Salesman and Quick service guys did an excellent job collaborating together today with the managers help to get my problem fixed in a timely manner
Salesman and Quick service guys did an excellent job
Salesman and Quick service guys did an excellent job collaborating together today with the managers help to get my problem fixed in a timely manner
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Eddie, for your wonderful review! We’re thrilled to hear that our sales and service teams worked well together to resolve your issue promptly. At Freedom Chrysler Dodge Jeep Ram by Ed Morse Duncanville (DTCR), we strive for excellent teamwork and customer satisfaction. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Freedom Dodge Chrysler Jeep Ram by Ed Morse - Duncanville
I liked the way he explained what needed to be fixed and
I liked the way he explained what needed to be fixed and how long it would take.
I liked the way he explained what needed to be fixed and
I liked the way he explained what needed to be fixed and how long it would take.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your positive feedback! I'm glad to hear that our team provided clear explanations regarding the necessary repairs and their timeframe. At Freedom Chrysler Dodge Jeep Ram by Ed Morse Duncanville (DTCR), we strive to ensure our customers feel informed and confident in our services. We look forward to seeing you again! Sincerely, Freedom Dodge Chrysler Jeep Ram by Ed Morse - Duncanville