What a complete waste of time the past 24 hrs were. I locate the car I want and make an offer via email. The Dealer accepts the offer. I the made an appointment to drive car and complete transaction for the next day. Arrived at the dealership and the car was not onsite and 3 managers and sales reps took over an hour to locate the car which was on a completely different lot. After leaving frustrated, I received a call later in the day informing me that the car had arrived. I was ready to handle most of the paperwork via email and was told at that point that the dealership didn't accept my offer, rather they only confirmed the appt time, and they tried charging me an extra $1500 in fees. I hold my ground and I am told they will have to look at the emails. I call this morning for an update, and am told that the car has sold. I have email and text of this entire exchange and will document publicly so others can be warned. Avoid this dealer as they are incompetent and deceptive.
Atlas is in stock here
Friendly Staff, hot coffee, they actually had the Atlas in their inventory. Buying a car is difficult and frustrating... and the chip shortage did not make it easier. I searched all over for my Atlas and on a whim my wife and I stopped in while in the area. This place is a hidden gem.
We were so surprised how seamless and efficient everything went from the moment we walked into the dealership. Everyone was so professional and courteous especially Doug, he is the best car salesman we ever met he is so friendly and easy to talk to and he explained everything up front. We can't say enough good things about the experience we had, we are so glad we went to this dealership! Thanks for all your help Doug!
Wrong dealership for me ! They changed prices up!
Beautiful showroom however negotiations were outrageous ! They get you in the door and the price keeps going up from there !!! Salesperson was good but when you get down to it , they seem to be trying to get as much as they can , out of you !! Would would never recommend them to anyone !!!
DO NOT BUY A CARE FROM JACK DANIELS
Do not buy a car here once the sell you that don't give a dam about customer service after you drive off Stay away they do not check and do inspections on used cars they sell
Horrible service from sales man Mentor,
After I left a deposit $500 The dealership tried to trick me just signed for A different vehicle I called the manager spoke to the manager and the manager did not care less.
Never received second key for CPO vehicle
Bought a Certified Pre-Owned vehicle (which promises two keys) but at pick-up the sales rep could not find the second key. I was told it may take some additional time to procure the key because of the pandemic, but it has been over 9 months. I was given numerous assurances that they would resolve the issue, and have been promised several callbacks and never received one. The only time they have contacted me since is to try and sell me another car as soon as I booked service for this one.
Was the key given to you at this time ?
Had a nice car shopping experience with Mentor at Jack Daniels VW. Went there to check out some used car and came back home with a certified 2018 Tiguan! Mentor was really nice and very helpful. He made the overall shopping experience easy and enjoyable. I would highly recommend to ask for him if you are looking to buy a car at Jack Daniels VW. Overall shopping experience was good. Everyone was very helpful and professional. They don’t hustle you to buy a car like some dealerships do but at the same time they will work with you to make the experience pleasant.
Don, Kevin and Tina get 10 stars for giving us a wonderful experience on our new 17 golf. My girlfriend and I are really enjoying the new ride! Thanks MP
Highly recommend shopping at Jack Daniels Volkswagen for your next car! Ask for Mike Caropolo, he is very helpful and knowledgeable. Fast and convenient service.
Thank you for the wonderful review!!! All the best!