Reviews
Write a reviewfriendly staff professional ,excellent service
i needed license plates replaced job done and i was informed of other issues as well very professinal you know you'll be well taken care of
friendly staff professional ,excellent service
i needed license plates replaced job done and i was informed of other issues as well very professinal you know you'll be well taken care of
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Why Can't Every Car Buying Experience be Like This
I’m not really the type to leave a review (I think this is like the fourth review I’ve ever done) but the experience at Lou’s was so exemplary, I wanted to encourage others to do the same. Buying a car can be so fraught and confusing. We have purchased our family cars from craigslist in the past just to avoid the hassle of anxiety-inducing, over-eager (or downright dishonest) salesman and the price gouging that often occurs at dealerships. From the very beginning, Lou was utterly kind, welcoming, patient, professional and prepared - no detail was overlooked. He went miles above and beyond what I ever expected in a car buying experience - dare I say it was actually enjoyable? In the first draft of this review I started to write some of the many ways that he exceeded our expectations, but the review was beginning to turn into a novel so I had to do some editing. For those looking for a great value, look no further than Lou’s. Not only was the price better than anywhere else we’d seen, the car was in better shape (they immaculately detailed it inside and out TWICE) and had been through more rigorous evaluations in their service department than you would find at any dealership (and certainly any private sale). It was obvious to us that this family business places a much higher value on their place in the community and having happy customers than making a quick buck. Just look at all the other positive reviews (I know we did prior to checking them out).
Why Can't Every Car Buying Experience be Like This
I’m not really the type to leave a review (I think this is like the fourth review I’ve ever done) but the experience at Lou’s was so exemplary, I wanted to encourage others to do the same. Buying a car can be so fraught and confusing. We have purchased our family cars from craigslist in the past just to avoid the hassle of anxiety-inducing, over-eager (or downright dishonest) salesman and the price gouging that often occurs at dealerships. From the very beginning, Lou was utterly kind, welcoming, patient, professional and prepared - no detail was overlooked. He went miles above and beyond what I ever expected in a car buying experience - dare I say it was actually enjoyable? In the first draft of this review I started to write some of the many ways that he exceeded our expectations, but the review was beginning to turn into a novel so I had to do some editing. For those looking for a great value, look no further than Lou’s. Not only was the price better than anywhere else we’d seen, the car was in better shape (they immaculately detailed it inside and out TWICE) and had been through more rigorous evaluations in their service department than you would find at any dealership (and certainly any private sale). It was obvious to us that this family business places a much higher value on their place in the community and having happy customers than making a quick buck. Just look at all the other positive reviews (I know we did prior to checking them out).
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
No Pressure and great customer service
This has been our best car buy experience yet they stayed open late to accommodate our schedules and went above and beyond in everything they did for us, this will be our new car dealership from now on.
No Pressure and great customer service
This has been our best car buy experience yet they stayed open late to accommodate our schedules and went above and beyond in everything they did for us, this will be our new car dealership from now on.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I'm so happy with my experience!
I am not one to write reviews, this is my first one ever but I felt very compelled to do so. I have always dreaded the purchase of a new vehicle and found it to be a very frustrating and stressful experience. A good friend told us about Lou's Car Care and I just drove home with my new car. I could not be more impressed and satisfied with the entire experience from beginning to end . It feels so good to deal with honest, good people who go above and beyond meeting your needs. It was an extremely pleasant experience and I will be happy to tell all my friends to call Lou Jr when in need of a car.
I'm so happy with my experience!
I am not one to write reviews, this is my first one ever but I felt very compelled to do so. I have always dreaded the purchase of a new vehicle and found it to be a very frustrating and stressful experience. A good friend told us about Lou's Car Care and I just drove home with my new car. I could not be more impressed and satisfied with the entire experience from beginning to end . It feels so good to deal with honest, good people who go above and beyond meeting your needs. It was an extremely pleasant experience and I will be happy to tell all my friends to call Lou Jr when in need of a car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Best Car Buying Experience!
Being an out of state buyer you are are unsure about the Dealer your buying from. However, with Lou's they had close to 1000 Five star reviews from all there sources online which gave me tremendous confidence. Then once I spoke directly with Lou Jr. I knew why. The sale went very smooth and the car was delivered as described. Truly a great buying experience and I will be calling Lou again when I need my next car even though they are over 500 miles away!
Best Car Buying Experience!
Being an out of state buyer you are are unsure about the Dealer your buying from. However, with Lou's they had close to 1000 Five star reviews from all there sources online which gave me tremendous confidence. Then once I spoke directly with Lou Jr. I knew why. The sale went very smooth and the car was delivered as described. Truly a great buying experience and I will be calling Lou again when I need my next car even though they are over 500 miles away!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Excellent and honorable service
We had a phenomenal experience ! Lou Jr was such an honest and professional car dealer. He was quite knowledgeable of his car inventory and was very patient and respectful towards us. Lou was never pushy and allowed us to make the best decision that was in our best interest. We would definitely purchase our next vehicle through his dealership. The dealership was very clean, modern and the atmosphere was extremely warm courteous and friendly. We would highly recommend this car dealership without any hesitation !!! Keep up the great job guys!!!!
Excellent and honorable service
We had a phenomenal experience ! Lou Jr was such an honest and professional car dealer. He was quite knowledgeable of his car inventory and was very patient and respectful towards us. Lou was never pushy and allowed us to make the best decision that was in our best interest. We would definitely purchase our next vehicle through his dealership. The dealership was very clean, modern and the atmosphere was extremely warm courteous and friendly. We would highly recommend this car dealership without any hesitation !!! Keep up the great job guys!!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Awesome Experience!
And a big thank to Lou's Car Care and the staff for the excellent service/help we received while searching for our "dream car." We found it! The hour-and-a-half drive home we were in a torrential downpour, but got familiar with all the accesories inside that made the ride still pleasurable (and unique). We highly recommend this used-car dealership to anyone who is looking for a quality used car (that, by the way, looks brand, spanking new!). How proud am I? I made my husband hose the splatter from the storm off the car when we got home. I've never done that with another car. This note is a bit "wordy" -- but, Lou's Car Care deserves/earns every word of it. :) Pat and Bill
Awesome Experience!
And a big thank to Lou's Car Care and the staff for the excellent service/help we received while searching for our "dream car." We found it! The hour-and-a-half drive home we were in a torrential downpour, but got familiar with all the accesories inside that made the ride still pleasurable (and unique). We highly recommend this used-car dealership to anyone who is looking for a quality used car (that, by the way, looks brand, spanking new!). How proud am I? I made my husband hose the splatter from the storm off the car when we got home. I've never done that with another car. This note is a bit "wordy" -- but, Lou's Car Care deserves/earns every word of it. :) Pat and Bill
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Experience!
This was THE most satisfying car buying experience I've ever had - honestly!! I was impressed with how clean the facility was and the pride those who work there take in it. I dealt with Lou Jr. and Luigi who were some of the most professional, courteous, and polite people I've ever met in the car sales industry. The staff went out of their way to make my car buying experience a pleasant one and all I can say is THANK YOU! I drove an hour and a half to purchase my vehicle and it was so worth it. I will be a return customer.
Great Experience!
This was THE most satisfying car buying experience I've ever had - honestly!! I was impressed with how clean the facility was and the pride those who work there take in it. I dealt with Lou Jr. and Luigi who were some of the most professional, courteous, and polite people I've ever met in the car sales industry. The staff went out of their way to make my car buying experience a pleasant one and all I can say is THANK YOU! I drove an hour and a half to purchase my vehicle and it was so worth it. I will be a return customer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Exceeded My Expectations
Outstanding experience. Personal touch. Great family feel. They always exceed my expectations
Exceeded My Expectations
Outstanding experience. Personal touch. Great family feel. They always exceed my expectations
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
3rd Car Purchased At Lous!
I just bought my 3rd car through Lous car care, each experience better than the last. The staff is always welcoming and smiling. They never hesitate to help and they always give you 100% of their time. It is a great place to take your car and I will definately be back for my 4th vehicle when the time comes! :)
3rd Car Purchased At Lous!
I just bought my 3rd car through Lous car care, each experience better than the last. The staff is always welcoming and smiling. They never hesitate to help and they always give you 100% of their time. It is a great place to take your car and I will definately be back for my 4th vehicle when the time comes! :)
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase