Reviews
Write a review*I ONLY GAVE 1 STAR BECAUSE ZERO WAS NOT AN
*I ONLY GAVE 1 STAR BECAUSE ZERO WAS NOT AN OPTION* THIS IS THE SHADIEST CAR LOT IN CLEVELAND AND POSSIBLY IN THE WORLD. THEY HAVE GREAT MECHANICS THAT KNOW HOW TO BANDAGE ISSUES UNTIL THE DEAL IS DONE OR LONG ENOUGH TO GET YOU OUT THE DOOR. PLEASE BEWARE IF YOU DO DECIDE TO PURCHASE FROM THEM PLEASE ALLOW YOUR MECHANIC TO TAKE TIME TO LOOK OVER THE VEHICLE AND CATCH THE BANDAGES BEFORE YOU PURCHASE ANYTHING. THE SERVICE MANAGER LIED AND ADVISED THEY WOULD COVER THE SERVICE THEN HE TOLD ME ONCE THE CAR WAS FIXED THEN HE ADVISED MY BILL WAS $330 ( MY RING CAMERA RECORDED HIM SAYING THAT THEY WOULD TAKE CARE OF THE SERVICE ALL I HAD TO DO WAS GET IT TOWED TO THE DEALERSHIP) GOOD LUCK*********
*I ONLY GAVE 1 STAR BECAUSE ZERO WAS NOT AN
*I ONLY GAVE 1 STAR BECAUSE ZERO WAS NOT AN OPTION* THIS IS THE SHADIEST CAR LOT IN CLEVELAND AND POSSIBLY IN THE WORLD. THEY HAVE GREAT MECHANICS THAT KNOW HOW TO BANDAGE ISSUES UNTIL THE DEAL IS DONE OR LONG ENOUGH TO GET YOU OUT THE DOOR. PLEASE BEWARE IF YOU DO DECIDE TO PURCHASE FROM THEM PLEASE ALLOW YOUR MECHANIC TO TAKE TIME TO LOOK OVER THE VEHICLE AND CATCH THE BANDAGES BEFORE YOU PURCHASE ANYTHING. THE SERVICE MANAGER LIED AND ADVISED THEY WOULD COVER THE SERVICE THEN HE TOLD ME ONCE THE CAR WAS FIXED THEN HE ADVISED MY BILL WAS $330 ( MY RING CAMERA RECORDED HIM SAYING THAT THEY WOULD TAKE CARE OF THE SERVICE ALL I HAD TO DO WAS GET IT TOWED TO THE DEALERSHIP) GOOD LUCK*********
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
purchasing a car for my teenage daughter
I found a car that my daughter loved. I explained to them that I need a good running car as she was going to school out of state and I wanted her in a safe ride. when it was test drove I noticed that that check engine light and the brake light was on. told them I would purchase the car but I wanted it fixed so both lights were off. I received a call the next day telling me the repairs were made, I came in the day after and after I signed all the papers and handed over the check I was then told that the check engine light was still on and it would be cheaper for me to fix it. The car was in great shape for a 2004 my daughter loves it, but now we have to pay more money to get it to pass echeck. I feel cheated If it wasnt for the fact my daughter loves the car I would try to give it back.
purchasing a car for my teenage daughter
I found a car that my daughter loved. I explained to them that I need a good running car as she was going to school out of state and I wanted her in a safe ride. when it was test drove I noticed that that check engine light and the brake light was on. told them I would purchase the car but I wanted it fixed so both lights were off. I received a call the next day telling me the repairs were made, I came in the day after and after I signed all the papers and handed over the check I was then told that the check engine light was still on and it would be cheaper for me to fix it. The car was in great shape for a 2004 my daughter loves it, but now we have to pay more money to get it to pass echeck. I feel cheated If it wasnt for the fact my daughter loves the car I would try to give it back.
- Customer service 3.0
- Buying process 2.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Michelle, I apologize for your less than excellent experience. At Tony's we strive to be the best in customer service. Unfortunately this was an inexpensive cash vehicle that was a trade in. We informed you during delivery about the engine light and that it was an O2 sensor and that we would even cover labor for you if you paid for the part. I wish there was something that could be done to make you satisfied with your purchase. Jennifer Beljan Finance Director Tony's Auto World
Worst dealer to buy a car
Worst place to buy a car; Jennifer and Rick the 2 sales persons they suck. Real bad service. Waiting hours for approval and they don't care of the customer
Worst dealer to buy a car
Worst place to buy a car; Jennifer and Rick the 2 sales persons they suck. Real bad service. Waiting hours for approval and they don't care of the customer
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Carlos, I apologize that our service was not up to par and I want you to know that is not how we do business here at Tony's Auto World. We were working diligently with the bank on your application and if you would like to contact me directly I will be more that happy to review with you. We want our customers to be happy and I would like the opportunity to redeem ourselves with you. 216-433-1800
Selling Lemons
Dealership refuses to assist with multiple issues on a vehicle purchased two weeks ago. Took the vehicle to a ford dealership to find that the air filter had been bypassed causing multiple issues.
Selling Lemons
Dealership refuses to assist with multiple issues on a vehicle purchased two weeks ago. Took the vehicle to a ford dealership to find that the air filter had been bypassed causing multiple issues.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Great service! Highly recommend!
I was in the market for a "new" used car for myself. I came across Tony's Auto World online. I gave them a visit and I was no disappointed. They made buying a car so easy and convenient. The sales representative did everything he could to get me the best price! I was mot disappointed. The car I purchased was well worth it; very clean and well maintenanced. Highly recommend them!
Great service! Highly recommend!
I was in the market for a "new" used car for myself. I came across Tony's Auto World online. I gave them a visit and I was no disappointed. They made buying a car so easy and convenient. The sales representative did everything he could to get me the best price! I was mot disappointed. The car I purchased was well worth it; very clean and well maintenanced. Highly recommend them!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jeep Patriot
BreAnna was amazing. Only reason we came here was because she called on our inquiry. We would recommend her to friends and family
Jeep Patriot
BreAnna was amazing. Only reason we came here was because she called on our inquiry. We would recommend her to friends and family
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Subaru Forester
Salesperson was friendly, buying process was quick and painless. Car seems in top condition!
Subaru Forester
Salesperson was friendly, buying process was quick and painless. Car seems in top condition!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Bad car lot to buy a car from.
Bad place to bay a car from Staff is not good at all. The dealership never paid off my trade in and now i have a late payment.All you get is they will work on it and wow this place is a joke.Never buy a car from this dealership unless your looking to have trouble. i'm filing a BBB complaint
Bad car lot to buy a car from.
Bad place to bay a car from Staff is not good at all. The dealership never paid off my trade in and now i have a late payment.All you get is they will work on it and wow this place is a joke.Never buy a car from this dealership unless your looking to have trouble. i'm filing a BBB complaint
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Excellent Customer Care
This was my first purchase at Tony's Auto World. Joe the General Manager found the perfect vehicle for my needs. He was genuine, I would recommend working with him. Julie in the Finance Department was just Terrific, she found the best payments available that I qualified for. I'll be returning to see them, when it's time for an upgrade.
Excellent Customer Care
This was my first purchase at Tony's Auto World. Joe the General Manager found the perfect vehicle for my needs. He was genuine, I would recommend working with him. Julie in the Finance Department was just Terrific, she found the best payments available that I qualified for. I'll be returning to see them, when it's time for an upgrade.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Free Warranty and Gym Pass
I researched local dealers from Akron to Cleveland and in between. I found the pricing, selection and the fact that they include a Free Warranty quite attractive. Rick was my sales person for the purchase. He was friendly, genuine, and never pressured me one bit. It was awesome to the fact that I was introduced to the GM and the Owner. I will tell my Friends, Family and Co-Workers about this place.
Free Warranty and Gym Pass
I researched local dealers from Akron to Cleveland and in between. I found the pricing, selection and the fact that they include a Free Warranty quite attractive. Rick was my sales person for the purchase. He was friendly, genuine, and never pressured me one bit. It was awesome to the fact that I was introduced to the GM and the Owner. I will tell my Friends, Family and Co-Workers about this place.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car