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Neels Auto Works

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (5 reviews)

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Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (5 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Top notch dealer

Eric was an expert and amazing to work with! He was always available for me to contact and responded in a professional manner at all times.

Top notch dealer

Eric was an expert and amazing to work with! He was always available for me to contact and responded in a professional manner at all times.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Quality Services LLC

Beth and Eric are great to work with. They are very professional and they know their products well. I am a first time customer, but I've already made an appointment for one of other trucks to be serviced at Neels Auto Works. It is well worth the drive to Ontario from our office in Fairport.

Quality Services LLC

Beth and Eric are great to work with. They are very professional and they know their products well. I am a first time customer, but I've already made an appointment for one of other trucks to be serviced at Neels Auto Works. It is well worth the drive to Ontario from our office in Fairport.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Very Honest! Great to work with!

I bought a Chevy Colorado from Neels last July and absolutely love it! It is everything that I was looking for and the staff are friendly and helpful! I brought the car in last week because I heard a grinding noise. After less than 5 minutes, Eric came out and said he had repaired a broken clip on the muffler and that I didn't owe him anything! I will never go anywhere for the repair of all of our vehicles. It is virtually impossible to find an honest mechanic these days! Thanks!

Very Honest! Great to work with!

I bought a Chevy Colorado from Neels last July and absolutely love it! It is everything that I was looking for and the staff are friendly and helpful! I brought the car in last week because I heard a grinding noise. After less than 5 minutes, Eric came out and said he had repaired a broken clip on the muffler and that I didn't owe him anything! I will never go anywhere for the repair of all of our vehicles. It is virtually impossible to find an honest mechanic these days! Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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unimpressed

Not very professional AT ALL to deal with. I couldn't get past them smoking in their dealership.

unimpressed

Not very professional AT ALL to deal with. I couldn't get past them smoking in their dealership.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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you get what you pay for..

Bought a Cobalt, Had to call 3 times to reach someone for an appointment! Turned out to be a good car and the price was right.

you get what you pay for..

Bought a Cobalt, Had to call 3 times to reach someone for an appointment! Turned out to be a good car and the price was right.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 3.0
  • Quality of repair 4.0
  • Overall facilities 2.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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