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While shopping for a used vehicle on two separate occasions, we noticed that the sales staff is extremely lazy, and the cars are filthy. We walked around... the lot for almost 30 minutes before anyone even bothered to come out. Then we got the whole sales spiel about how they are the busiest dealership around and make sure they have the best prices. When we pointed out the dirt in the vehicles, we were told they had such high sales volume that they didn’t have time to keep up with cleaning the cars when they’re brought in.....yet when we walked into the showroom, there were 4 salesmen in one office playing on their phones. Lazy. I always thought highly of Honda dealerships because I’ve had such good experiences in the past, but steer clear of this one...not worth the trouble
Refused to honor their advertised price on the internet and claimed to was a “mistake”, even though we asked prior of their internet prices were correct... and they confirmed they were and said they would honor it. Rudely stated we could not find the Honda cheaper anywhere else. Found the exact vehicle at 3 other dealerships, all $2000-$3000 cheaper!! Avoid their bait and switch and overpriced vehicles! It’s sad that they advertise one price and the price suddenly changes once you get there and get treated rudely. Check Slidell, New Orleans, and Houma...you will save several thousand for the same make, model, and mileage!!
Found the vehicle I was interested via the internet and made an inquiry. Made arrangements to see and test drive the vehicle. Came to an agreement and... made the purchase. Very satisfied.
I was a cash paying customer for over 15 years and even went back for service post warranty because I trusted this dealership. Two weeks ago (May 2019),... during an oil change and car wash, an employee stole over $100 worth of stuff out of my car. We immediately noticed and they took our name and never called us. A different service manager called the next week to see how our service was...um, pretty bad! He said the detail manager, who is the only person who can pull the tapes (highly doubtful) is on vacation and would call me Friday, Monday at the latest. Well, it has been one week since that Monday passed and not one call from Honda. The stolen items can be replaced, and I get it if you couldn't see anything clear on the camera - I'm not trying to have anyone fired (although what low lifespan do they hire that steals from the CUPHOLDER?) - it is how MANAGEMENT dropped the ball repeatedly and offered no remedy. This is how they treat a 15 year loyal customer, shame on Honda of Covington. I'll never be back and be screaming this from the mountaintop.
Purchased 2017 pilot new about 12 months ago ,wheel shimmy when applied brakes said rotors bad not in warranty said it was NORMAL for that car with 20,000... miles.Do not buy from these people .Warranty not worth the paper its printed on .Will not be buying from them in future,Pass it on.BAD BUSINESS!!!!!!!!!!!
Do not go there bought same car in Slidell $2028 cheaper they want take advantage of people an had deal with phone harassment from big bad salesman
Recently purchased a used Tahoe. Great vehicle with a few minor scratches. Oscar had all scratches fixed plus a few I didn’t notice without delay. Promptly... returned phone call. I would highly recommend this dealership from sales to the final service.
I purchased a pilot on August 18th and made sure I let the finance dept know when I was signing my paperwork that I wanted a specialty plate. It was written... all over my paperwork. The title dept did what they wanted to do and got a regular plate. I wouldn't have known about this if I hadn't called to check the status of my plate. Now my temp tag expires tomorrow (10/17/18) and still no specialty plate. If they hadn't messed up in the beginning, I would have my plate. I never got an apology from them at all. That's all I wanted was to acknowledge your mistake. I shouldn't have to call up behind them about my license plate. I am very upset and was very irate and I deserve to be because this should have been taken care of from the beginning. I have left several messages including to the executive assistant and no return phone calls as of today 10/16/18 @ 7:33pm. I am very disappointed.
I purchased a 2018 Honda Pilot Elite from Honda of Covington in August of 2018. After driving it for two months, I attempted to get a brake tag after my... temporary plate expired to learn that my tint is illegal in the state of Louisiana. I contacted the dealership who told me that my car was originally at a dealership in Florida so they may have put illegal tint on it after market and Honda of Covington did not catch it prior to selling it to me. My only options to fix it were to pay someone close to my home and be re-imbursed $100 or drive to the Honda dealership to have it done on a Tuesday. After telling the sales manager, Bryan, I could not afford to be off of work to get it fixed and I live over 2 hours round trip from the dealership and both options were inconvenient and time consuming; he said there were no other options. I asked to speak to his manager, Tony, who said this situation is inconvenient for EVERYONE involved (meaning himself) and they didn’t intentionally sell me a car with illegal tint and he’s given me options to fix it and I am not taking them up on either of those options. After I explained to Tony that these options were inconvenient (time away from work, over 4 hours round trip to leave my car at the dealership, etc), Tony replied that I have enough time to argue on the phone with him, I have the time to take off of work to get my tint fixed. He then began to yell at me over the phone. At that point, I told him I would prefer that he spoke to my husband about this situation. He then YELLED “you can have your husband call all he wants and he’s going to get the same answer!” I then said you are being very rude. He again YELLED “AM I BEING RUDE?” And hung up on me. So lesson learned DON’T buy from Honda of Covington because they only right their wrongs on THEIR terms and could care less if their customers cannot sacrifice their wages or time to have something fixed that is the dealership’s fault. So now I’m driving a brand new vehicle that is illegal and there’s nothing I can do about it, unless I agree to subject myself to time away from work and verbal abuse at the hands of their “manager”. I had recommended Honda of Covington to several friends and family members after my sales experience and have since contacted all of them to retract my recommendation. You would think spending over $40,000 on an SUV at their dealership would at least entitle you to deciency but apparently it does not. Seems like others on other dealer review sites have had similar experiences with Tony so my thought is that nothing will change if he’s continued to yell at and hang up on customers and it’s costing them sales.
Internet first, price quote, appointment second, purchase third. No fuss. Very simple process with very little hassle. I recommend all buyers go this way.... It was nice to have no pressure.