Cadillac of Dublin


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(23 reviews)

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dashcam stolen - thieves in Service Dept

FYI, i had my Cadillac Escalade for service from last Friday 5/20 and picked it up yesterday 5/26. Unfortunately, as soon as I hopped on my vehicle, I noticed that my dash cam was missing! I tried to search inside the vehicle or glove compartment, middle console but couldn’t find it. So pulled in again and spoke to Brian who called Roxanne who said she will follow up since the technicians have already left for the day. So the next day, they are telling me that the didn’t notice any dash cam when I pulled in! I have 3 vehicles and all 3 of them have a dash cam so I don’t have a need to remove it for any reason. I even have pictures that I can send which proves that I have a dash cam. In fact, the cigarette lighter adapter of my Roav dash cam is still there but no cable nor dash cam itself. I know it is not that expensive and I can easily replace it but the fact that I cannot trust this dealership or the service department to respect my belongings is the main reason I am writing this email. I tried to call Milt but from what I understand, he left earlier this year. So I asked to be transferred to Eric who took his spot, but was put on hold for half an hour and never got back to me. So while I am on-hold, i called the service dept again using my land line to ask if I was still expecting to talk to Eric. At which point Roxanne said, she will just leave a message so he can call me back. As of this writing (2pm), I tried to speak to him again but was told he was on his lunch break! Is this the type of white glove service this dealership provides? Very unprofessional and not trustworty! No wonder a lot of people has left even Christine had enough it seems. Not sure when Roxanne will have enough. I have been going to this dealership for 3yrs now. But this is unacceptable!

Dealer response

Good morning Sir, thank you for taking our call last week when we saw you were unhappy. We appreciate you letting us taking care of your concerns and looking forward to following up again with you today.



WORST CUSTOMER EXPERIENCE EVER HAD! This team of managers were the most unprofessional, inefficient individuals having go back and forth for 3 days and multiple hours. We had previously purchased a vehicle 3 years ago from this dealership and though we would go back to this dealership, not because of the previous experience, but because we liked the vehicle. No joke - they had us going back and forth for several days - one day because their systems were down, another because in the 2 hours that we were there, they couldn't finish up the paperwork, and then on the last day, they tried to change the agreed upon deal and tell us the previous cadillac that we owned didn't qualify for a rebate and wanted to raise the price. WE BOUGHT THE CAR FROM THERE, WHY DID IT TAKE THEM 3 VISITS TO TELL US THIS? WHY CHANGE THE AGREED UPON DEAL IN THE 11TH HOUR AND NOT COME UP WITH A SOLUTION? WE We have full-time jobs, and these guys wasted our time. We showed up on the 3rd day which was supposed to be a day of signing papers and taking the car home, and the salesman and the managers that decide on pricing started bombarding us with questions about the car we had when they had all of the info for it from the getgo. It was clear that they didn't want to sell the car to us probably because my dad had an accent or they didn't like his name, or they have their prejudice biases? My dad has near perfect credit, so why on the last day, would someone come to you to renig the deal that was agreed upon when they had called to say all of the paperwork is ready, just come by and sign? I would suggest you buy a Porsche or another high-end vehicle. When you're spending this kind of money and showing customer loyalty, you need to go somewhere where the dealership understands and values the customer. Based on our experience, you will not find that here.


Service for 2014 SRX

The plan was to get the car ready for the road this summer. Dashboard informed me that the oil needed to be replaced. I received a coupon in time to do just what I needed! The service personnel suggested that the brake fluid be inspected as well. Which I comply, with the tire rotation. They also inspect the slow leak I was experiencing with my rear tire. Over all yes, it was a satisfactory experience.


Efficient and Accommodating

I had a good experience and everyone who I spoke with was very nice.


Great Car Salesman-Anthony Lewis

Purchased used 2018 Cadillac CT6 Sedan. Very nice salesman named Anthony Lewis. Was not high pressured. I found the whole process much better than some previous dealers. Ask for Anthony Lewis if you are in the market for a new or used car.


Service Visit..

I am impressed that this dealership attempts to establish Cadillac ownership as a luxury experience. The service department goes out of their way to enhance the service visit.


Cadillac Road Service Rocks!

Leased Caddy 1.5 years ago. All good. Last week my tire blew on 270. My insurance company, Erie, didn’t answer the road service line. Well, they did but said they were busy so there’d be a long wait. I hung up and called Cadillac. Well, not only did I get a response, I was connected with on-star who sent out a repair truck from the dealer. They texted me to let me know when to expect the truck and followed up to make sure they arrived. Excellent service!!!


Escalade Service

Great service, great value and respectful of schedule


2018 XT5

Wonderful group of gentlemen. The internet contact, Dave, caused me to come to the dealership. The sales person, Jordan, even though green, was wonderful to work with and finally Pat was terrific. There is a need to fix a paint chip and I look forward to seeing everyone again!


Cadillac of Dublin service evaluation

Scheduling of the needed repair was easy. Repair was completed in a timely manner. Vehicle was washed and ready for pick up at the end of the day promised.

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