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Go see Abe and Max!!
Ocean Honda in Port Richey was the best experience I ever had buying a car I have bought all four of my children vehicles or co-sign for them etc I have been in my share of car dealerships LOL this time was for me and with the help of Abraham Max and John the GM they got me exactly what I wanted they were super friendly and attentive even Brandon and finance helped work his magic getting my car payment to exactly what I wanted 😊 I have nothing but nice things to say about the dealership and the staff that works there thank you guys!!
Best Car Dealership ever
I only drive Honda’s and I normally go to a different dealership, This was my first time going to Ocean Honda and it was by far the best experience I have had with Honda. Alex was my salesman and he was so helpful, knowledgeable and sweet. The manager helped me out a lot as well and I will definitely always be going back to ocean Honda
Worst Experience Ever
I paid almost §20 for new batteries in the 2 remote car keys in late June when I brought the car in for service. Without driving much during the pandemic when I was not working, I found one of the keys appear to be low on battery on the dashboard in late August. I switched to the other key and it was fine, but I felt being ripped off. I found time today to call the dealer and was told none of the managers were available when asked to speak to them, but they told me I could go in and they will take care of it. I went there shortly and spoke to the Parts manager as they asked. I explained the problem and was told all kinds of excuses and I had to pay for a new battery. I told him I was not driving much how could the battery run out. He said, “I cannot verify that.” I asked to speak to his boss and he pointed me to the service manager sitting behind a desk. I went over, told him what my problem was. He, too, like the Parts manager, brushed me off with all kinds of excuses and told me “ it happens.” Not believing this was happening, I asked, “Does this mean I have to come in every two months to buy new batteries for my remotes?” He said, “ No, you can go to the other dealership down the road or go to a store to get it done.” I told him I didn’t like his attitude, and he said, “I don’t like yours.” I asked who his boss was, he said the general manager. I asked where he was and he pointed to the front. I asked him to bring me over, he said no. I found the general manager and was told nowadays the batteries just don’t last. He asked an associate to take care of it. I told him, “I wish your customer service was better.” He just walked away. Obviously he did not care about his customer service, nor would he want to listen to his customers. Maybe they only care about selling cars instead of solving problems for anybody. The quality of the product they sell does not matter to them. The quality of their service does not matter to them. Nobody wants to take any responsibility in this dealership. They just want to take your money. I may not have a lot of money, but I will definitely not spend a penny more in this dealership to be treated like a second class citizen. Take your money somewhere else if you don’t want to be treated like I was.
We are very sorry to read this. This is not how we want our clients to feel when working with us at all. Please know that we are using your feedback to improve and make sure it does not happen again.
Straight up dealership, that's right!
I have to say my purchase at Ocean Honda, and specifically with salesperson, Johnny Hicks, was an absolute pleasure. No xxxxxxxx, and excellent, above and beyond, customer service. If you are in the market for a new or used Honda, visit Ocean Honda of New Port Richey!!
OCEAN HONDA THE RIPPP OFF DEALER
Ocean Honda is A High Way Robbery We Have Had Really Bad Experiences with Honda On Our First Car that supposed to be a Used certified car by Honda once we got home we did a personal inspection on the car and noticed that the brakes weren’t even changed out! Had to take the car back to get that issue taken care of. It’s just a night mare doing any deal with Ocean Honda due to they sold our 2016 Honda Pilot car supposedly “With new breaks” ... that they never installed and charged for. After 6 months later our Vehicle started giving issues with brake system we took the car in a few times to get that issues situated and all they did was reset the computer on it and told me it should be fixed but the issue kept showing. So me and my wife decided to give them another try and get our self a New 2020 Honda Pilot Touring and it has been our biggest regret ever! Do to the reason being that our vehicle in less then 30 days is giving us issues already and the car had to be turn in to Services to have them check our issue out do to Crackle and popping noises coming out from the speaker. They got back we us and told us they ran a diagnostic on all of the wiring and it gave them no errors! But then they decided to call Honda Engineers to ask them what should they do next! So now they have their Ocean Honda “ engineer and specialist Disassembling a Brand new 2020 Honda Pilot.!!! Which now my wife is so irritated about this situation because a brand new car shouldn’t be worked on less then a month and half. We still haven’t even made the first payment on it! Now she feels unsafe about this vehicle. Now for the most part they took advantage from us they didn’t even offer us a Maintenance plan included with our sale, which each and every car we got has had it! PLEASE !!!!!! Just do Your Self a Favor and Stay Far Away from OCEAN HONDA and Always check Your options
Tom Goldfuss, Spring Hill, Florida
This was my 2nd lease with Ocean Honda. I never felt pressured. Both Carlos Whitlock and Carlos Gonzales made me feel comfortable with my decision and the price. I left, feeling like I made a good deal.
OCEAN HONDA MANAGEMENT are LIARS and CON ARTISTS
I wish I could give less then one star- From the top General Manager John Monteleone to the Service Manager Travis Farinella this place STINKS. I would HIGHLY recommend anyone reading this review to AVOID Ocean Honda like the plague. The managers are nothing less then vindictive, nasty and completely un-customer service friendly employees. In 48 years of life I have never been treated so poorly then I have at the hands of these two men. If you are considering doing business with Ocean Honda RUN.... RUN.. AWAY from them... There are other Honda dealerships in the area that would treat you properly and be happy to have your business. You have been WARNED.....
Great place to buy or service your car
Ocean Honda of Port Richey is a trustworthy dealership to buy a car. Between my wife and I, we have purchased 4 cars from this dealership. Before Ocean Honda, I never quite felt like I was getting a deal or completely happy when purchasing a car. Ocean Honda is top notch and starts with the general manager, John Monteleone. He is a very down to earth man who is willing to discuss anything Honda or anything else for that matter. I always feel very comfortable walking into this dealership whether it is for service with Tammy Garrison or Sales with Carlos Whitlock. Long time customer tip: Go on Saturdays. You can get your car serviced and they grill food for their customers. Nice little perk you don’t see every day. Ocean Honda has a customer for life!
Internet Sales - worst experience
Internet sales sucks, the worst experience i ever had I was going make business on buying a car @ the dealership. Sales rep Andrew gave a fake call back ph#. He never called me back . I called dealership they transferred again to himtold me he was going call back , I’m still waiting...internet sales manager needs to improve customer service .
So sorry to read this, Ag1111.
Used car purchased
From Sales to the General Manager, great dealership. Fast no hassle purchase. Great service department. Took care of all my needs. Very personal. Will shop here again. Thanks to all at Ocean Honda..
Thank you, Ron!