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Reviews

1.5
8 lifetime reviews.
  • Poor parts department

    Went in to parts department to purchase some touch-up paint for my vehicle. Kept ringing bell, but nobody came for at least five minutes. When t...


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    Went in to parts department to purchase some touch-up paint for my vehicle. Kept ringing bell, but nobody came for at least five minutes. When the guy finally came to desk, he seemed annoyed that I was bothering him (did not get name, but tall male in mid thirties working on 9/6/16 at 11:45) He basically asked, "What do you need" with an attitude. From now on, am going to purchase any Toyota parts online or somewhere else as don't need this poor service from them!

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Poor customer service

    Although reside in Visalia, CA area, purchased a new 2016 Toyota Camry from San Luis Obispo while on vacation. Vehicle only had 27 miles at purc...


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    Although reside in Visalia, CA area, purchased a new 2016 Toyota Camry from San Luis Obispo while on vacation. Vehicle only had 27 miles at purchase. About a month later, A/C began smelling moldy upon start of engine. Scheduled service appt. a week in advance on a Friday at 7:30 AM. On the day of scheduled service, arrived 15 min. prior to their service dept. opening and waited in line with the other vehicles. After they opened, a service worker asked me what I was there for (I had told them on the phone a week prior!) After telling him about the A/C smelling moldy, he proceeded to tell me that prior to ending my trip and parking it, I needed to switch off the A/C (what? Really?!) He then attempted to sell me a new filter with charcoal costing around $80. I told him "no", that the car still has a warranty on it and they needed to fix it. After talking to his supervisor, he told me they could check out the problem this time only, and the warranty would cover it. When I asked him if the smell could possibly return, he said "more than likely." After taking his sweet time on the computer, he finally finished about 8:10 (40 min!) As I needed a shuttle to work, as I work at 8 AM, he said the shuttle guy just left and it would be 45 minutes. I ended up calling a co-worker to pick me up and take to work. When got car back, it smelled of strong chemical cleaner in A/C system (so they prob. did not replace any part, only tried to clean it, which I could have done!) About a week later, the moldy smell returned! Am seriously thinking about going to another Toyota dealership outside of town for service in the future, as am not happy at all with Visalia Toyota! What happened to their saying, "You can count on us!" Guess that is not the case anymore. Too bad, as I had purchased an expensive Avalon from them in 2007, and will no longer buy any other vehicle from them, even though they might have great sales people and deals, do not want to rely upon their poor customer service!

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Don't waste your time making an appointment!

    Went to Toyota today to get routine maintenance. Made an appointment last week at 10:00 am. Waited 15 minutes for someone behind counter to wait o...


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    Went to Toyota today to get routine maintenance. Made an appointment last week at 10:00 am. Waited 15 minutes for someone behind counter to wait on me. Then sat down in waiting room. At 11:15 someone came to get me to tell me they haven't moved my car and it would be another 45 minutes or so because of all the walk ins. I left. What a waste of time!

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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