Garden Grove Kia

4.4 out of 5 4.4

Reviews

4.4 out of 5 4.4
54 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    May 12, 2020

    Luis the Service Adviser is awesome! Honest and always provides fair pricing. Customer Service is 5 Stars - they greet you by name and they make sure... your car is repaired on time. Facilities are new, amenities such as water, coffee, and popcorn are available to you while you wait.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for leaving us a five-star review. We're pleased to hear that you enjoyed the service and amenities at Garden Grove Kia and our team looks forw...ard to taking care of you at your next visit!

  • 1.0 out of 5
    May 11, 2019

    Every time I go here for service it’s a joke. People running around like chickens with their heads cut off. Because if the soul catalytic converter recall... I had to go in and am still waiting long after 2 hours for my vehicle (despite having an appt). I called and was transferred twice and ultimately hung up on. You would think with the new location they would get their ish together but no. It’s a cluster f. I have had multiple bad experiences.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    4 people out of 4 found this review helpful. Did you?
  • February 25, 2019

    Tony Nguyen, is very personable,courteous and knowledgeable about the features on the car and went out of his way to make sure I qualify and I get the... car that I will be happy with. Come and see Tony he will get you in a car tut best suits your needs and that you will be content.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    May 7, 2019

    Brian from internet sales is a dishonest man. Agrees to a price on the phone and then you show up and whamo!!! Higher payments and downpayment. They sucker... you in to disappoint you after you wasted your night. I would not ever recommend garden grove kia.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    4 people out of 4 found this review helpful. Did you?
  • 1.0 out of 5
    January 4, 2019

    Discriminatory Liars! We agreed over the phone with Jayed, so I'll drive in the morning from LA to buy the car with $3K on my credit card and the remaining... with personal check. Upon finalizing the deal they wanted to run my credit?! For what?? I'm paying it in full, I don't need a loan. They started changing terms every 2 minutes from that point on. The guy from finance department stated that he had to make sure that I'm who I said I was and that I wasn't a terrorist. So for that he had to run credit check. He had no slightly idea how "Patriot Act" and "OFAC" list work. You don't need social security number to check OFAC list you so-called "finance specialist". He stated that credit check will lower my score for just 1-2 points: another Lie. I worked for the bank before and inquiry will lower my score from 5-15 pints, plus if I don't get the loan after inquiry, it will limit my ability to get credit anywhere else in the future. This finance guy is so far from any finance knowledge. Co my DL, credit cards and US citizen passport are not enough for establishing identity at this dealership, but it's good enough for everything else. Furthermore is worst, they wanted cashiers check and they started accusations like, what if your check bounces, what if you dispute the credit card charge etc. They treat you literally as Criminal like if you're trying to commit the crime by buying the car. I advised that I can bring cashiers check from local bank, but Jayed stated that cashiers check can be cancelled too. How low can someone go with these type of statements?! I offered them to keep the car until all payments are cleared, but it wasn't enough too. Manager Chad suggested to bring all in cash?! Really?! I have to walk around with 18K cash?! What kind of business are they running here?? Why do you have credit card machine and you stated that you can accept up to $3K by Credit card and the rest is personal check and now you want all in cash?! In reality they never cared about terrorism, "Patriot Act" and "OFAC", they didn't have even idea about IRS Form 8300 transaction report. Since when people trying to buy the car with CC and personal check treated like xxxxxxxxxx and criminals? This dealership is the worst in the nation - they will profile you then discriminate you, insult you all the way. Credi check for "Patriot Act" and "OFAC" reasons are illegal! Keep that in mind. You are DISCRIMINATING and YOU are PATHOLOGICAL INCOMPETENT LIARS!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    9 people out of 9 found this review helpful. Did you?
  • 5.0 out of 5
    September 5, 2018

    We purchased a used Kia Forte here, the car and salespeople were ready and expecting us when we got there, and all was handled professionally. Only nuisance... was it took a while to finish prepping the care after we had signed all the paperwork, we had to wait another 30-40 minutes, but other than that, all was good.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 29, 2018

    Very good deal and great dealer and fast process easy to understand about used car great if i have buy next car i will visit again

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 1, 2018

    William Ryee and Tony were very helpful finding a Sorento with everything we wanted. William really worked with us to negotiate a price within our budget.... We got a great car at a price better than we could ever have expected. Our family has purchased a lot cars from many places, and this was one of the best experiences. Defintely referring people here, especially to William!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 5, 2017

    Went in to get into a new lease. Easy and painless experience. Billy was great! Omar, the finance guy was wonderful as well. Thanks guys!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 3, 2017

    My salesman was Daniel Guay. The process was pretty painless. Daniel was very nice & professional. I have even called him on his cell with some questions,... he took the time to answer them politely.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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