Reviews
Write a reviewAwesome customer service
I had a great shopping experience with Hector Verdin. He made sure to go over the whole truck with me and answered questions I had even after I left. Very professional and genuine. I highly recommend Hector and Phil Long Ford of Raton. We already got a thank you card from Hector and it’s been less than a week that I bought the truck! He is very focused on giving the best buying experience for everyone included.
Awesome customer service
I had a great shopping experience with Hector Verdin. He made sure to go over the whole truck with me and answered questions I had even after I left. Very professional and genuine. I highly recommend Hector and Phil Long Ford of Raton. We already got a thank you card from Hector and it’s been less than a week that I bought the truck! He is very focused on giving the best buying experience for everyone included.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to let us know how we did. We hope you have a great day!
Oil change and parts purchase
Cassie knows her job and does it well!! She is always friendly, helpful, and takes time to explain things to you. She is an asset to Phil Long Raton for sure!!
Oil change and parts purchase
Cassie knows her job and does it well!! She is always friendly, helpful, and takes time to explain things to you. She is an asset to Phil Long Raton for sure!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We appreciate your positive review about your recent experience with us!
Great Customer Service
The customer service was great. My vehicle was turned quickly.
Great Customer Service
The customer service was great. My vehicle was turned quickly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to let us know how we did. We hope you have a great day!
No communication!
Communication skills are next to zero! I had to make multiple attempts to hear from anyone at the dealer when I ordered a new truck, then the same noncomm after I bought it! Run don’t walk away from here and find a dealer who knows what organization and customer service is.
No communication!
Communication skills are next to zero! I had to make multiple attempts to hear from anyone at the dealer when I ordered a new truck, then the same noncomm after I bought it! Run don’t walk away from here and find a dealer who knows what organization and customer service is.
- Customer service 1.0
- Buying process 5.0
- Quality of repair 2.0
- Overall facilities 1.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
We're disappointed to hear of the negative experience you had at our location. We would like to have a better understanding of your experience. Please reach out to us at social@phillong.com at your earliest convenience and we will do our best to resolve this with you. Thank you - Phil Long Ford of Raton
Tire rotation and motor oil change
I was well satisfied with the service and friendly staff.
Tire rotation and motor oil change
I was well satisfied with the service and friendly staff.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to let us know how we did. We hope you have a great day!
Customer Service
Ford Associates were very courteous and Professional very helpful
Customer Service
Ford Associates were very courteous and Professional very helpful
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the positive review, Eva!
zCustomer Service at Phil Long Ford Raton, NM
It was an excellent experience. At no time did I feel pressured to make a purchase. Their prices were less than comparable vehicles at other dealers.
zCustomer Service at Phil Long Ford Raton, NM
It was an excellent experience. At no time did I feel pressured to make a purchase. Their prices were less than comparable vehicles at other dealers.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to let us know how we did. We hope you have a great day!
Jay Hanson/Donna Decker
Emergency repairs while traveling back to Colorado and pulling rv trailer. Cassie Phillips, Service advisor and D. Duncan, Technician Performed above expectations. In and out and back on the road in the morning hours, allowing us to complete our trip the same day. Given another opportunity to utilize your services, I would without hesitation. Thank you, for being professional and friendly.
Jay Hanson/Donna Decker
Emergency repairs while traveling back to Colorado and pulling rv trailer. Cassie Phillips, Service advisor and D. Duncan, Technician Performed above expectations. In and out and back on the road in the morning hours, allowing us to complete our trip the same day. Given another opportunity to utilize your services, I would without hesitation. Thank you, for being professional and friendly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jay, thank you for your kind words and this wonderful review! We are happy we were able to help!
Quick Service
Great customer service. Quick turnaround. Very informative.
Quick Service
Great customer service. Quick turnaround. Very informative.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi James, we are very happy to have provided you with such a positive experience!
Great customer service!
Needed professional support and repair for the braking system. They took it in asap and got it fixed! Thank you Phil Long
Great customer service!
Needed professional support and repair for the braking system. They took it in asap and got it fixed! Thank you Phil Long
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Ernest, we are very happy to have provided you with such a positive experience!