Reviews
Write a reviewShocking Situation at Tillman Auto
Shocking situation! If you are shopping for a car in Jacksonville, I think you should know what happened to us today. We went to Tillman Auto on Beach with a very limited budget. My 16-year old daughter had been saving for months and was ready for her big day. We walked in with our guard up. Steve sat my daughter down and talked her out of buying the Jeep she had her eyes on at his dealership. He said, with her limited budget, she needed a more practical car with much lower mpg. He spent more than an hour teaching her about cars and about car buying. He asked if we were looking anywhere else. She told him about another car at another dealership (we didn't mention which dealer, so he had no vested interest in what he was about to do for us). Steve looked her in the eye and explained why the other car -- not the Jeep -- was probably the right choice. But he didn't stop there. He promised her if she stopped by during her test drive, he would check the critical areas that tend to go wrong with used cars. We drove in shock to the other dealer. Then we took the car for a spin.....to Tillman Auto. Steve not only thoroughly inspected the car, he explained to us exactly what he was looking for and why. He even checked the car's history on the internet! And of course, he explained exactly what price we should offer and how to stand firm on our offer. As the day unfolded, it became very obvious that Steve Tillman is NOT in business to sell cars. He is a man with a genuine passion for cars who has the heart--not of a salesman, but of a teacher. He's doing what he loves and it shows. Teaching my daughter and coaching her through her first car purchase wasn't "work" for Steve; he was a man on a mission. As we were chatting, his wife arrived and we had a fascinating conversation as she shared her perspective on the car business. I wasn't surprised when I found out Steve's wife is a teacher by profession. In my book, so is her husband. I didn't buy a car from Steve today. But I will certainly buy one from him in the future and highly recommend his dealership as the first stop for anyone who is car shopping in Jacksonville. If he has the best car for you, I'm certain he'll sell it to you for the right price. And if he doesn't -- and this is astonishing -- he will tell you so. Thanks Steve. We had an awesome time at your dealership!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hey Donna, It was a real pleasure meeting you and your daughter. I meet lots of young adults trying to buy there first car and try and treat them all like they are my own kids and certainly the way I would hope a dealer would treat my children or anybodies children. I will share with you that maybe one in a hundred I meet have saved and worked for the money to buy there own vehicle and maybe one in one thousand that are sixteen years old and have accomplished what your daughter has. Very, very impressive by any ones account I am sure. Thank you for giving us the chance to serve you and we are standing by to help you make it happen when the right car comes along. Warmest Regards, Steve Tillman
Expodition
I am writing to let everyone know that Steven and Jen at Tillman are great. They both made buying a new vehicle a wonderful thing.Tillmans is a dealership that truely cares about their customers.I would gladly buy there again
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hey Heather, Thank you for your very kind words and for giving us a chance to earn your business. I will continue to be standing by to serve you and your family in any way needed. Thanks again for making us your choice. Warmest Regards, Steve Tillman
BEST EXPERIENCE YET!
Randy Caldwell and Steve Tillman were awesome salesman with great personalities. They knew all their vehicles very well and were a joy to work with especially when you have been looking for months. We bought an 09 Dodge Caliber this past Saturday and I'm in love with it. If you need a good car fast with great people THIS IS THE PLACE TO GO!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hey Janea, Thank you so much for your kind words and giving us the opportunity to earn your business. I love the Caliber you bought and wow what low miles she has on her. Please feel free to call on us any time. Warmest Regards, Steve Tillman
Friendly and patient!
Tillman Auto was an awesome experience, I wasn't exactly the easiest customer but Mr. Thomas Wright was real nice and patient with me as a first time buyer. Also they were willing to work with me in anyway to put me in a car I liked!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hey Zack. Thanks again for coming out to see us. I am so glad that we could find a car for you that met all of the requirements for your bank and you especially at the same time. Some times it gets real tough to make both match up together... Zack we are standing by to help you in any way we can. Best Regards, Steve Tillman
Awesome Folks!
Randy, Steve, and Mr. Tillman are the most personable and nice car salesmen I've ever met! They made my car buying process so easy and quick! I would recommend Tillman Auto to all my friends! My friend that came along said she will be coming back there to buy her car because she was that impressed. These guys are great!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hey Mallory.... Thank you for coming to see us. I love to sell cars, and have fun at the same time. I really enjoyed meeting you and your friend and am glad I could help you find a nice SUV. Please give me a shout any time. Warmest Regards, Steve Tillman
Friendly and Helpful
Very friendly and understanding people and very willing to help. Didnt try to force me into buying something I couldnt afford. I love my Mazda3
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hey Andy and thank you very,very much for allowing us the opportunity to earn your business. Andy you purchased one of the most sought after vehicles on the market today. I hope she brings you many many years of zoom zoom zoom. Thank you again, Best Regards, Steve Tillman
very friendly bussiness
I was very pleased with the friendly service very nice people.Mr.roger and Steve where very helpful and made me very satisfied and happy when I was able to purchase my vehicle I would recommend all my friends and family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Had a great experience!!
Want to thank Jennifer and Steve for the great experience you gave me, and the whole Tillman staff.... You guys rock!! I love the new car. I would recommend anyone to go and get your next car at Tillman Auto...They wont let you down. Thanks Tillman Auto!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Fantastic Customer Service!!!!
Thanks so much to Roger Necessary and Steve Tillman for making the purchase of my vehicle such a pleasant experience. They truly are a class act Auto Dealer!! I would recommend them to anyone I know looking for a pre-owned vehicle!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Customer Service!!!Roger/Steve!!!!!!
Great customer service & everyone was so helpful. Wonderful group of people, thanks to Mr. Roger & Mr. Steve I drove away with a great car. I've never really met people that are so concerned with your happiness in purchasing a car. I will be recommending all of my friends && family to Tillman Auto!! Thanks again I Love my car!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase