They are amazing and I will most definitely recommend this to my friends and family
Hi there, we are very happy to have provided you with such a positive experience! We always strive to provide top quality service to every guest, and ...are pleased to hear that you enjoyed your experience here at Alexander Buick GMC of Simi Valley!
My buying experience was excellent. After completing the purchase I visited the parts department to explore some accessories I was interested in. I rang... their "customer waiting" bell multiple times. I could hear the bell and I could see the parts guy. He simply didn't respond. I took my accessory business where it would be appreciated and purchased about $2,000.00 of accessories elsewhere.
Dwayne was amazing with me, patient listen to my concerns that I had with my car! Let me know what is wrong what and what I could fix right now and affordable!... Felt like they fixed my issue and made me so comfortable to able to come again to fix my minor issues! So thank you!
Thank you for taking the time to highlight a key member of our staff! We're glad to know they?ve been able to contribute to your positive experience w...ith us. See you next time!
Was so officiant. Came in dropped off gave me a loaner car and had my car done hrs later
I purchased my truck at this dealership, When it was due for servicing I was glad to bring it here as my purchase experience was extraordinary. I was not... surprised to find out the excellent treatment i recieved from Robert in Service. I felt he was there to inform and assist me in a complete manner to make me feel appreciated. Robert has me appreciating the professional service of "Service". I will be returning for future maintenance and looking forward to a long term relationship.
Service was quick, once I was helped. I mention a recall notice and service person never responded to my request to needing repair. I was just their for... a simple oil change :-)
Excellent from start to finish Extremely helpful staff
Hello, thank you for your kind words and this wonderful review! We always strive to provide top quality service to every guest, and are pleased to hea...r that you enjoyed your experience here at Simi Valley Buick GMC!
Took our Buick Enclave in for a 90k service. They did a great job and the price was more than fair. Phil the owner and his team are great to do business... with!
great job. even got a car wash. I also test drove a car
Your satisfaction is important to us, so we want to sincerely thank you for choosing Simi Valley Buick GMC and we hope to see you again soon!
Simi Valley Buick/GMC had our 1999 Chevy Suburban for 11 days. I was in touch with the service dept. 10 of the days. On the LAST day, the day of our... pick up, I was told there was a $1400.00 OVER RUN in the cost. The service dept. had NOT been told of some of the repairs made. The original estimate was $3700.00 and to add $1400.00 on top of that with out our permission or knowledge was not at all acceptable. The service manager (who I had to INSIST come and talk to us) was very little help. We have been taking our car there for years, but will NOT be going back or referring friends and family to them.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappoint...ed to hear that yours was not up to par. Please contact us at (805) 617-4836 to discuss your concerns, as your satisfaction is of utmost importance to us.