A-1 Auto

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (5 reviews)
23 S Rd, Pepperell, MA 01463

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (5 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Buyer beware !!!!!!!!!!!!!!

June 20, 2022
By Sal Biondo from New York State

Purchased car 5/31/22 4 mechanics have failed the car for inspection . Jimmy keeps telling the car is good . 4 Mechanics telling me the car is unsafe to drive . Gas lines , brake lines all need to be replaced . He will not take back the car . If he responds to this review it will be his story not the facts. Four mechanics ! Getting a lawyer , Attorney general , consumer affairs lemon law involved . Sal

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process —
  • Quality of repair —
  • Overall facilities —
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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No BHPH Program

June 5, 2019
By Sharon LeBlanc from Townsend, Ma

I was looking for a Buy Here Pay Here program and they didn’t offer it. So I tried getting financing but it didn’t work out. I guess it’s back to the drawing board and finding a local Buy Here Pay Here program. Nice people didn’t waste my time. But sad I couldn’t work something out with them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 2.0
  • Quality of repair —
  • Overall facilities —
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Family run business

October 31, 2014
By Sam Atherton from Athol, MA

Vinny and Jimmy have a great inventory and awesome prices but best of all they make the process easy and straight forward with very little pressure. I would recommend them to anyone looking for a well priced reliable car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair —
  • Overall facilities —
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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2006 gmc pickup

August 25, 2013
By vinnie from bourne ma

Never responded to my email. Very disapointed. I would think a dealer would call back even though its sold or not. Never called back or got a email

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Sorry Vinnie, we did have a problem with some emails going to spam. We do however always respond by phone during business hours.

Nice family owned dealership and VERY Honest

May 2, 2012
By sweet 16 from NH

Though it was going to be a nightmare looking for a car for our daughter, but Vinny helped us and actually told us his son was coming home with a car from auction that would be perfect. and it was thanks guys. We wil be back for our other daughter when she gets her liscence.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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