Reviews
I’m so happy for ur service, he helps me with my car.
I’m so happy for ur service, he helps me with my car. I have to go back again.
I’m so happy for ur service, he helps me with my car.
I’m so happy for ur service, he helps me with my car. I have to go back again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It’s great to hear that Joakim and our team took good care of your Mitsubishi Outlander Sport. We look forward to assisting you again soon.
Rob made this deal happen.
Rob made this deal happen. His explanation of the process and pricing was amazing, Josh went above and beyond to ensure that I'm happy with the vehicle, despite that vehicle has been sitting outside. He cleaned it even though it's late in the day. I appreciate them very much
Rob made this deal happen.
Rob made this deal happen. His explanation of the process and pricing was amazing, Josh went above and beyond to ensure that I'm happy with the vehicle, despite that vehicle has been sitting outside. He cleaned it even though it's late in the day. I appreciate them very much
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing the new Mitsubishi Outlander and for sharing your experience. We’re pleased our team provided clear explanations of the process and pricing, and took extra care to have your Outlander cleaned before you left. We appreciate your trust and look forward to assisting you again.
Nabeel Liaquat was amazing, his help was above and
Nabeel Liaquat was amazing, his help was above and beyond. And they work fast Excellent
Nabeel Liaquat was amazing, his help was above and
Nabeel Liaquat was amazing, his help was above and beyond. And they work fast Excellent
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re thrilled Nabeel delivered above-and-beyond assistance during your Mitsubishi Mirage service. Thank you for recognizing our quick turnaround; we look forward to supporting you again.
Perfect from start to finish.
Perfect from start to finish. All questions answered and entire staff was very friendly. Thanks
Perfect from start to finish.
Perfect from start to finish. All questions answered and entire staff was very friendly. Thanks
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing the Mitsubishi Outlander and highlighting our friendly team. We’re glad we could answer your questions and make the process smooth. We look forward to helping you again.
Classic bait and switch.
Classic bait and switch. The actual sticker price was much lower than the final cost. Check paper work before leaving the lot. Complained after taking paper work home. Tanner and Ziggy said that a refund would be sent to the credit union where the loan was taken out. No such refund ever appeared. So disappointed.
Classic bait and switch.
Classic bait and switch. The actual sticker price was much lower than the final cost. Check paper work before leaving the lot. Complained after taking paper work home. Tanner and Ziggy said that a refund would be sent to the credit union where the loan was taken out. No such refund ever appeared. So disappointed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Lori, thank you for bringing this to our attention. We want to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. Rob Karas rob.karas@russdarrow.com
Pleasant customer service.
Pleasant customer service. Was given a time to wait, service was done in that timeline. Being able to schedule service online is very convenient.
Pleasant customer service.
Pleasant customer service. Was given a time to wait, service was done in that timeline. Being able to schedule service online is very convenient.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Rob Karas rob.karas@russdarrow.com
Everyone was great.
Everyone was great. One of the easiest car buying experiences I've ever had. Would do it again.
Everyone was great.
Everyone was great. One of the easiest car buying experiences I've ever had. Would do it again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Rob Karas rob.karas@russdarrow.com
All went well, until had to wait three hours in that
All went well, until had to wait three hours in that uncomfortable waiting area and your phone charger station Sucks!! It's broke, 3 hours to get my tires done
All went well, until had to wait three hours in that
All went well, until had to wait three hours in that uncomfortable waiting area and your phone charger station Sucks!! It's broke, 3 hours to get my tires done
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your feedback, and we apologize for any inconvenience. We sincerely appreciate your business and hope to see you again here at Russ Darrow Mitsubishi. Rob Karas rob.karas@russdarrow.com
Pushy on extended services.
Pushy on extended services. Never disclosed that there was one key fob and service ended there
Pushy on extended services.
Pushy on extended services. Never disclosed that there was one key fob and service ended there
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Miles, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. Rob Karas rob.karas@russdarrow.com
Great customer service as always!
Great customer service as always! On Monday, Jan 12, my Tire Pressure Light came on while driving to work. I knew cold temps could affect the pressure, so I wasn't too concerned. When I got back in the car to leave, the light was still on. I called to see if it was possible if someone could look at the tire. I wanted make sure there wasn't something in the tire. They were able to get me in on short notice, which I called on Tuesday & made an appointment for Friday for a Oil Change. From my service advisors Nabeel & Grant to Justin my service technician, nothing but great customer service. Grant & Justin both answered a few of my questions that l had. I've always had great customer service. The staff at RD Mits are very friendly, caring, knowledgeable & treat you like family. They even have asked me how l & my Eclispe Cross were doing while l was waiting for my car to get done. I know dealerships can be more expensive, but I'll continue to come back because of the outstanding customer service.
Great customer service as always!
Great customer service as always! On Monday, Jan 12, my Tire Pressure Light came on while driving to work. I knew cold temps could affect the pressure, so I wasn't too concerned. When I got back in the car to leave, the light was still on. I called to see if it was possible if someone could look at the tire. I wanted make sure there wasn't something in the tire. They were able to get me in on short notice, which I called on Tuesday & made an appointment for Friday for a Oil Change. From my service advisors Nabeel & Grant to Justin my service technician, nothing but great customer service. Grant & Justin both answered a few of my questions that l had. I've always had great customer service. The staff at RD Mits are very friendly, caring, knowledgeable & treat you like family. They even have asked me how l & my Eclispe Cross were doing while l was waiting for my car to get done. I know dealerships can be more expensive, but I'll continue to come back because of the outstanding customer service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Rob Karas rob.karas@russdarrow.com