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Russ Darrow Mitsubishi

(663 reviews)
Visit Russ Darrow Mitsubishi
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 5:30pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–5:30pm
Tuesday 9:00am–8:00pm 7:00am–5:30pm
Wednesday 9:00am–8:00pm 7:00am–5:30pm
Thursday 9:00am–8:00pm 7:00am–5:30pm
Friday 9:00am–8:00pm 7:00am–5:30pm
Saturday 9:00am–5:00pm 7:00am–12:00pm
Sunday Closed Closed
2022 state dealer award
View 10 awards
2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

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New (888) 890-9116 (888) 890-9116
Used (262) 510-2858 (262) 510-2858
Service (262) 510-0485 (262) 510-0485

Inventory

See all 164 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since October 2011.
At Russ Darrow Mitsubishi, we offer a diverse selection of new and pre-owned Mitsubishi vehicles, from the fuel-efficient Outlander to the sporty Eclipse Cross. Our friendly team is dedicated to making your car-buying experience easy and stress-free, with competitive pricing and flexible financing options. Whether you’re looking for a new car or need expert service, we’re here to help every step of the way. Visit us today and see why Russ Darrow Mitsubishi is your trusted choice for all things Mitsubishi!
Discover the Darrow Difference!

Service center

Phone number (262) 510-0485

Service hours

Monday
7:00am–5:30pm
Tuesday
7:00am–5:30pm
Wednesday
7:00am–5:30pm
Thursday
7:00am–5:30pm
Friday
7:00am–5:30pm
Saturday
7:00am–12:00pm
Sunday
Closed

Meet our employees

Reviews

(663 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Russ Darrow Mitsubishi from DealerRater.

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Did every thing to make the deal work.

Did every thing to make the deal work. It wasn’t easy, but, they were dedicated to make it happen.

Did every thing to make the deal work.

Did every thing to make the deal work. It wasn’t easy, but, they were dedicated to make it happen.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you, Jerry, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Josh Kiscellus josh.kiscellus@russdarrow.com

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It was clean and neat, the chairs were a bit itchy and I

It was clean and neat, the chairs were a bit itchy and I wish I got more water or offered it more

It was clean and neat, the chairs were a bit itchy and I

It was clean and neat, the chairs were a bit itchy and I wish I got more water or offered it more

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback, Nathan. We appreciate your business and hope to see you again! Josh Kiscellus josh.kiscellus@russdarrow.com

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Take forever to do a simple oil change.

Take forever to do a simple oil change. My appointment was not even in the system but I booked it over the phone with a rep.

Take forever to do a simple oil change.

Take forever to do a simple oil change. My appointment was not even in the system but I booked it over the phone with a rep.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Amirah, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Josh Kiscellus josh.kiscellus@russdarrow.com

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Friendly people,clean, was informed on what was going on

Friendly people,clean, was informed on what was going on with my car. Thank you stay kind

Friendly people,clean, was informed on what was going on

Friendly people,clean, was informed on what was going on with my car. Thank you stay kind

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review, Nichole. We sincerely appreciate your business ad look forward to serving you again! Josh Kiscellus josh.kiscellus@russdarrow.com

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My service advisor, Joakim Holm was incredible and very

My service advisor, Joakim Holm was incredible and very helpful. Explained the whole process to me and updated me during the work being performed. What Joakim communicated to me matched the end result and everything was fixed correctly.

My service advisor, Joakim Holm was incredible and very

My service advisor, Joakim Holm was incredible and very helpful. Explained the whole process to me and updated me during the work being performed. What Joakim communicated to me matched the end result and everything was fixed correctly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Bradley, Thanks for sharing your thoughts about your experience with Russ Darrow Mitsubishi. Joakim and our team appreciate your business and hope to see you again soon! Josh Kiscellus josh.kiscellus@russdarrow.com

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Great sevice, courteous staff.

Great sevice, courteous staff. Too bad the coffee machine was out of order. Need my Java.

Great sevice, courteous staff.

Great sevice, courteous staff. Too bad the coffee machine was out of order. Need my Java.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Sorry for the inconvenience. The machines were replaced and working on getting new water lines installed.

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Had a very great experience with Matt.

Had a very great experience with Matt. They offered a very fair trade-in price and made the process fast and easy. Very happy with our experience!

Had a very great experience with Matt.

Had a very great experience with Matt. They offered a very fair trade-in price and made the process fast and easy. Very happy with our experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for your feedback on your recent visit to Russ Darrow Mitsubishi. It's great to hear that Matt was able to assist you and that you had such a positive experience. Josh Kiscellus josh.kiscellus@russdarrow.com

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We had to find a car with pretty short notice, which is

We had to find a car with pretty short notice, which is super stressful. We found one we wanted at Russ Darrow Mitsubishi and the staff were very accommodating and very helpful. We’ve had less than ideal experiences with car dealerships in the past so we were happy that the process went as smoothly as possible. Thank you!

We had to find a car with pretty short notice, which is

We had to find a car with pretty short notice, which is super stressful. We found one we wanted at Russ Darrow Mitsubishi and the staff were very accommodating and very helpful. We’ve had less than ideal experiences with car dealerships in the past so we were happy that the process went as smoothly as possible. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Here at Russ Darrow Mitsubishi, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Josh Kiscellus josh.kiscellus@russdarrow.com

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Very slow service .

Very slow service . Took over an hour and a half to get my oil changed. My truck sat outside the waiting room window for over 20 minutes. When I went in to check on it they were just starting my paperwork. .

Very slow service .

Very slow service . Took over an hour and a half to get my oil changed. My truck sat outside the waiting room window for over 20 minutes. When I went in to check on it they were just starting my paperwork. .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're sorry to hear about your experience, Christopher, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Josh Kiscellus josh.kiscellus@russdarrow.com

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Pleasant, courteous service.

Pleasant, courteous service. I do wish they dried off the car after washing. That would be nice.

Pleasant, courteous service.

Pleasant, courteous service. I do wish they dried off the car after washing. That would be nice.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Saisha, and we look forward to working with you again. Josh Kiscellus josh.kiscellus@russdarrow.com

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