Reviews
Did every thing to make the deal work.
Did every thing to make the deal work. It wasn’t easy, but, they were dedicated to make it happen.
Did every thing to make the deal work.
Did every thing to make the deal work. It wasn’t easy, but, they were dedicated to make it happen.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Jerry, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Josh Kiscellus josh.kiscellus@russdarrow.com
It was clean and neat, the chairs were a bit itchy and I
It was clean and neat, the chairs were a bit itchy and I wish I got more water or offered it more
It was clean and neat, the chairs were a bit itchy and I
It was clean and neat, the chairs were a bit itchy and I wish I got more water or offered it more
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback, Nathan. We appreciate your business and hope to see you again! Josh Kiscellus josh.kiscellus@russdarrow.com
Take forever to do a simple oil change.
Take forever to do a simple oil change. My appointment was not even in the system but I booked it over the phone with a rep.
Take forever to do a simple oil change.
Take forever to do a simple oil change. My appointment was not even in the system but I booked it over the phone with a rep.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Amirah, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Josh Kiscellus josh.kiscellus@russdarrow.com
Friendly people,clean, was informed on what was going on
Friendly people,clean, was informed on what was going on with my car. Thank you stay kind
Friendly people,clean, was informed on what was going on
Friendly people,clean, was informed on what was going on with my car. Thank you stay kind
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review, Nichole. We sincerely appreciate your business ad look forward to serving you again! Josh Kiscellus josh.kiscellus@russdarrow.com
My service advisor, Joakim Holm was incredible and very
My service advisor, Joakim Holm was incredible and very helpful. Explained the whole process to me and updated me during the work being performed. What Joakim communicated to me matched the end result and everything was fixed correctly.
My service advisor, Joakim Holm was incredible and very
My service advisor, Joakim Holm was incredible and very helpful. Explained the whole process to me and updated me during the work being performed. What Joakim communicated to me matched the end result and everything was fixed correctly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Bradley, Thanks for sharing your thoughts about your experience with Russ Darrow Mitsubishi. Joakim and our team appreciate your business and hope to see you again soon! Josh Kiscellus josh.kiscellus@russdarrow.com
Great sevice, courteous staff.
Great sevice, courteous staff. Too bad the coffee machine was out of order. Need my Java.
Great sevice, courteous staff.
Great sevice, courteous staff. Too bad the coffee machine was out of order. Need my Java.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Sorry for the inconvenience. The machines were replaced and working on getting new water lines installed.
Had a very great experience with Matt.
Had a very great experience with Matt. They offered a very fair trade-in price and made the process fast and easy. Very happy with our experience!
Had a very great experience with Matt.
Had a very great experience with Matt. They offered a very fair trade-in price and made the process fast and easy. Very happy with our experience!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for your feedback on your recent visit to Russ Darrow Mitsubishi. It's great to hear that Matt was able to assist you and that you had such a positive experience. Josh Kiscellus josh.kiscellus@russdarrow.com
We had to find a car with pretty short notice, which is
We had to find a car with pretty short notice, which is super stressful. We found one we wanted at Russ Darrow Mitsubishi and the staff were very accommodating and very helpful. We’ve had less than ideal experiences with car dealerships in the past so we were happy that the process went as smoothly as possible. Thank you!
We had to find a car with pretty short notice, which is
We had to find a car with pretty short notice, which is super stressful. We found one we wanted at Russ Darrow Mitsubishi and the staff were very accommodating and very helpful. We’ve had less than ideal experiences with car dealerships in the past so we were happy that the process went as smoothly as possible. Thank you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Here at Russ Darrow Mitsubishi, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Josh Kiscellus josh.kiscellus@russdarrow.com
Very slow service .
Very slow service . Took over an hour and a half to get my oil changed. My truck sat outside the waiting room window for over 20 minutes. When I went in to check on it they were just starting my paperwork. .
Very slow service .
Very slow service . Took over an hour and a half to get my oil changed. My truck sat outside the waiting room window for over 20 minutes. When I went in to check on it they were just starting my paperwork. .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience, Christopher, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Josh Kiscellus josh.kiscellus@russdarrow.com
Pleasant, courteous service.
Pleasant, courteous service. I do wish they dried off the car after washing. That would be nice.
Pleasant, courteous service.
Pleasant, courteous service. I do wish they dried off the car after washing. That would be nice.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Saisha, and we look forward to working with you again. Josh Kiscellus josh.kiscellus@russdarrow.com