Reviews
Write a reviewGreat Customer Service,Knowledgeable &Honest Staff
Zarate Auto Sales provided great customer service when purchasing my 2011 Ford Fusion. This car had low mileage and great price that I could not find any where else in Milwaukee or Racine county. They were honest and thoroughly answered every question I asked them. They set me up with a good and reputable financial institution who provided me a great low interest rate. I will definitely return for all of my service there as needed. Overall, comfortable and affordable car buying experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Personal, friendly service
Rick and his staff are friendly and knowledgeable. They work hard to see that you get the best value and service needed for your car.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
quality work, fair price
Friendly, professional, and a cool place to hang out while you wait for your vehicle to be repaired. Thanks for fixing my 4 Runner!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great, honest service. extremely clean
I dealt with Rick Zarate personally for an accident repair. Not only was he very professional and friendly, but his costs were half of the other quote given by a different repair shop. His work was very timely, and he had a rental car ready at the start. I would HIGHLY recommend Zarate's to everyone. I was in the workshop to speak to him, and the work area was very, very clean. I was impressed!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great customer service
I have always had such good experiences at Zarate's. They explain the work that needs to be done, and you never feel taken advantage of. This time their estimate was more than $200 less than the dealership quote.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Fantastic Experience!
My car buying experience with all of the personnel at Zarate's was excellent. Each staff member that I encountered treated me fairly and with respect. They are men of their word, and it is clear that honesty and integrity are values which run deep throughout their business. All verbal agreements were honored by the staff, and they did everything in their power to make me feel comfortable with my purchase. The guys are all straight shooters, which can unfortunately be a rarity. I would recommend anyone to buy a car or toy here, and they will be on the top of my list when searching for my next vehicle. To sum it up, they treat you like one of their own, like you're apart of the family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Quality Service
A few months ago I went to take my car into a different Auto/Body garage and was told I would have to repair well over $1,000 worth of front end equipment and wait atleast a week for the parts to come in. I took my car to Zarates and was very pleased with my first experience there. Not only did the staff tell me if I would have went to the other place I would have been purchasing things that were not needed, but would have been charged too much for it as well. After a few hours(not a week) my car was ready to take home. Needless to say I was smiling, but my wallet was too!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Terrible Experience, Not honest at all!
This was by far the worst experience Ive had buying a car from a dealer. They had checked several items on the safety inspection, namely brakes and lights as being good but were found defective by my mechanic within a week after buying the vehicle. While the service rep admitted that his mechanic missed the problems and could not have actually checked items the owner would not stand behind having them repaired. I live over 2 hours away and taking it back for repairs was not possible. The service manager was coming near my home and met me to drop off $100.00 and told me he had to fight with the owner to get that much and apologized. The repairs were over $400.00 for items they had checked as being good. I realize the truck was bought as is but items checked on the safety inspection should be covered if found defective and admitted to by the service mamager.
- Customer service 1.0
- Buying process 2.0
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Zarate's Auto sales has been in business for over 29 years and treats customers like family. Used cars are sold as is, when something breaks after the sale it is out of our control. We sent the part and paid $100 for the labor. We go up and above others to be fair.
great buying experience!
This was the most pleasant buying experience we have had in a very long time. No pressure, no middle sales person to deal with. We will certainly be back for more vehicles and service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent Service!
My husband and I just bought a used car from Zarates Auto Sales. They had great customer service along with a great facility! The owner was more than happy to assist us with the used car we were shopping for and he answered our email in a timely matter. Our car buying process went smooth as should and we couldn't be happier with the car we purchased! Thanks guys for all your help and keep up the good work! Definitely a must go to if you're in the area and you're looking for a new or used vehicle!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase