Automax Atlanta

I should have read the reviews before buying a vehicle from this company. Since I don't live in Atlanta, I had to rely on what I was told about the car's condition. I was assured that the vehicle was in good shape and had no issues, but that was not true. After owning the car for only one day, it began having problems and is now in the shop. I cannot even get the tag for the vehicle because it is currently being repaired. When I contacted the dealership, I was told the car had been inspected. However, after taking it to a Ford dealership, I was informed that it needs new brakes and rotors, and the transmission hits hard when shifted into drive. The vehicle also has several sensors that need repair. When I called the dealership about these issues, their response was to question why I took the car to Ford, saying the dealership would charge more. That does not change the fact that the vehicle has serious problems that should have been addressed before it was sold. I am still waiting for the owner to contact me regarding these issues. The repair costs are estimated at around $2,000. Based on my experience, I would recommend that potential buyers be very careful and thoroughly inspect any vehicle before purchasing.

Bought a 2012 infinity They tried to get me to buy lojack for 1,000 I didn’t I paid cash 10,000 Next day I brought it back because it was skipping I left it there for 3 days Mechanic said nothing wrong with it I cranked it up immediately it skipped They didn’t do nothing Lied about it 30 days Ive had it , drove it 6 times Now after 3,000 more in it a special mechanic said they sold you a bad vehicle which they knew Now my mechanic said it’s going to cost 5,000 to fix it I am going to take legal action against them for fraudulent

Automax provided me the most pleasant car buying experience I’ve ever had. Minutes after filling out an online inquiry, I received a text from a dealer representative. After exchanging a few texts about the vehicle I was looking at, I received a text from Shelby Parker, the sales Assistant asking if it was okay to text me. She asked if i was interested in the vehicle and that she would transfer my info to Alen. Alen was straight forward about the vehicles on lot and all of what he said was corroborated by the research my husband and I had done. We had traveled from Greenville,SC to Georgia that morning to arrive to smiles and people willing to help. We we were welcomed to the show room floor to sit to allow the car to be presentable in the Georgia pollen, lol. Once they brought her out, we took it for a test drive which went smoothly. We were brought back and met a few more folks before being introduced to Shawn, who went over all our paperwork, and boy did we have enough with trading and purchasing a car in the same day. With all said and done we hut the road for Greenville and have been driving smoothly ever since. 10/14/25* 2nd Update: So I'm updating my review from a few months ago after a bad experience. I receive this text "Good afternoon this is Omar from Automax Atlanta just checking to see what help do you need I came to find out that you're having some issues with the car I will be the contact person. I'm sorry to hear that you're experiencing an issue with your vehicle. Don't worry, we've got you covered at our dealership! You'll only be responsible for the $100 deductible as per your contract. In addition, we'll go ahead and switch your warranty to ensure that any future repairs are fully honored, giving you peace of mind down the road." They arranged to pick my vehicle up from SC and take it back into the shop. Since then we may have heard from Omar once with an update. It's October and they picked up my car in July. No responses from my text and phone calls. Im at a lost on what to do, so I guess first step is to get my legal team in check because this is ridiculous. Purchased car in March '25 now major repairs with no communication. Please keep your money in your wallet and purchase a vehicle from a car dealership who stands by their cars with wholesome values that every customer will be safe pulling off the lot. On September is I texted once more : Afternoon, this is Tiffany with the 2022 Nissan Rogue. I would like to know where we are with getting me back into my vehicle. Any update is better than no update. Never responded. My husband has called and wasn't able to leave a voicemail. Im without a car and I'm still faithfully paying my car note, but for what. Im having to gas up somebody else vehicle since mine is sitting in somebody's garage. Something has to give, I have reached that level that is hard to control. I have not received any updates, communication, or an estimated completion date regarding my vehicle. This ongoing lack of information and extended delay in repair is unacceptable and falls below the standards expected from a reputable dealership. This vehicle serves as my only mode of transportation for my family and me to get to and from work. The extended downtime and absence of communication have caused significant personal and financial hardship. As a consumer, I am entitled to timely updates, transparency, and reasonable repair service under state and federal consumer protection laws. The continued lack of communication and inaction may constitute a breach of warranty and neglect of consumer obligations. Accordingly, I am requesting the following within five (5) business days of receipt of this letter: 1. A detailed written update on the current status of the repair; 2. A full explanation for the delay and lack of communication; and 3. A confirmed completion or return date for the vehicle. If I do not receive a satisfactory response within this timeframe.

Automax provided me the most pleasant car buying experience I’ve ever had. Minutes after filling out an online inquiry, I received a text from a dealer representative. After exchanging a few texts about the vehicle I was looking at, I received a text from Shelby Parker, the sales Assistant asking if it was okay to text me. She asked if i was interested in the vehicle and that she would transfer my info to Alen. Alen was straight forward about the vehicles on lot and all of what he said was corroborated by the research my husband and I had done. We had traveled from Greenville,SC to Georgia that morning to arrive to smiles and people willing to help. We we were welcomed to the show room floor to sit to allow the car to be presentable in the Georgia pollen, lol. Once they brought her out, we took it for a test drive which went smoothly. We were brought back and met a few more folks before being introduced to Shawn, who went over all our paperwork, and boy did we have enough with trading and purchasing a car in the same day. With all said and done we hut the road for Greenville and have been driving smoothly ever since. 10/14/25* 2nd Update: So I'm updating my review from a few months ago after a bad experience. I receive this text "Good afternoon this is Omar from Automax Atlanta just checking to see what help do you need I came to find out that you're having some issues with the car I will be the contact person. I'm sorry to hear that you're experiencing an issue with your vehicle. Don't worry, we've got you covered at our dealership! You'll only be responsible for the $100 deductible as per your contract. In addition, we'll go ahead and switch your warranty to ensure that any future repairs are fully honored, giving you peace of mind down the road." They arranged to pick my vehicle up from SC and take it back into the shop. Since then we may have heard from Omar once with an update. It's October and they picked up my car in July. No responses from my text and phone calls. Im at a lost on what to do, so I guess first step is to get my legal team in check because this is ridiculous. Purchased car in March '25 now major repairs with no communication. Please keep your money in your wallet and purchase a vehicle from a car dealership who stands by their cars with wholesome values that every customer will be safe pulling off the lot. On September is I texted once more : Afternoon, this is Tiffany with the 2022 Nissan Rogue. I would like to know where we are with getting me back into my vehicle. Any update is better than no update. Never responded. My husband has called and wasn't able to leave a voicemail. Im without a car and I'm still faithfully paying my car note, but for what. Im having to gas up somebody else vehicle since mine is sitting in somebody's garage. Something has to give, I have reached that level that is hard to control. I have not received any updates, communication, or an estimated completion date regarding my vehicle. This ongoing lack of information and extended delay in repair is unacceptable and falls below the standards expected from a reputable dealership. This vehicle serves as my only mode of transportation for my family and me to get to and from work. The extended downtime and absence of communication have caused significant personal and financial hardship. As a consumer, I am entitled to timely updates, transparency, and reasonable repair service under state and federal consumer protection laws. The continued lack of communication and inaction may constitute a breach of warranty and neglect of consumer obligations. Accordingly, I am requesting the following within five (5) business days of receipt of this letter: 1. A detailed written update on the current status of the repair; 2. A full explanation for the delay and lack of communication; and 3. A confirmed completion or return date for the vehicle.

I give them a zero if i could, very unprofessional. I work at the biggest dealership in Georgia for 9 years as a sales specialist. So i was in the market for a 2020/2021 Mercedes Benz G63.. found one at this dealership for about 130k, was planning to put about 60k down and finance the rest (excellent credit and about 200k annual income), when i got to the dealership the sales guy got all by basic info after i told him what i wanted, we then proceed outside to look at the vehicle, I liked it and i requested to drive it within their lot, he said no problem and asked for my drivers license, by the time i went to my car to grab it, he said his manager won't let me drive it, i gladly walked away, found another one about 45 minutes away, called the other dealership and they treated me with respect... drove there a couple of days later and bought the truck.. it was nicer with less miles and paid 4k less.. been about 3 weeks now and they still have same truck on their lot, I'm guessing they don't really care about selling.

I am still waiting on the price of the Cadillac Eldorado. They haven’t given me any information in regards to the vehicle. They are trash!!!!!!

DEALERSHIP RIPPED US OFF LEAVING US WITH NO VEHICLE We purchased a vehicle on 5/10/2025 for 47K. We agreed to ship our trade-in for them to ship our new vehicle. They picked up our car on 5/16. Everyday we called and they said our vehicle would be shipped the next day. On 5/23, they stated it was being repaired and would be shipped the following week. We called 5/27, they said it would be shipped on 5/28. We finally got fed up and emailed the owner Omar. We flew to ATL from Nj to be told the vehicle again needed repair. They offered to cancel the deal. We agreed. To date, they have not cancelled the 47k loan, returned our trade in or reimbursed for expenses. They made no accommodations for this! Now, no reply’s to calls, emails or letters. They have left my husband (who is a disabled vet) and I without no vehicle or no means of transportation.

I would give this dealer a 0 if I could. My husband who is a disabled veteran and I purchased a 2021 Ford Expedition from this dealer on May 10, 2025. We paid to ship our vehicle to them in exchange for them shipping our new vehicle to us. Once they picked up our trade in on May 16, 2025. It has been a nightmare. We have been met with constant lies that they were shipping the vehicle for over a week. After a week, it needed repairs. Finally, we flew down from NJ to ATL to pick up our vehicle. They refused to release the vehicle to us saying it needed repairs. They offered to cancel the deal. To this date, after several phone calls and emails with no response. They have neither cancelled the 47k contract, returned our trade in or paid for expenses. The finance company stated they already dispersed the money to them. They have left us without a car and no accommodations for it. I am still on the hook for the loan. This has been a complete nightmare for us.

In my opinion Auto Max Atlanta is the most dishonest used car dealer in the United States. They lie, cheat steal, falsify tax records, and sell cars that you would be a fool to buy. They failed to file for my tag and registration in a timely manner and then lied to me twice about how to take care of it myself. They were fined 3 times by the State of Georgia for failing to submit my paperwork on time then passed the fines on to me. The car I purchased has needed thousands in repairs in the two months since I’ve owned it. In my opinion the Car Fax report provided to me was completely falsified. I just spent over a thousand dollars to repair a fuel rail system which could have resulted in a car fire. While my mechanic was replacing this terrible gas leak he found the engine oil was also leaking and would require another thousand to fix. Two days later the car is running horrible and my mechanic finds gasoline mixed in with my engine oil due to a broken fuel injection system. While fixing this problem he finds another issue he said will take over a thousand dollars to repair. I was told this car was in excellent running condition and needed nothing in terms of repair work. My salesman, Allen, is an absolute liar. He lied about the condition of the car, he lied about the price of the car, he lied about having sent in the paperwork for the tag and registration, he lied about the state tax on the car, he lied about the process for obtaining my tag. He is an habitual liar. He even told me he was going to fill up my gas tank about I purchased the car. He took the car and came back 15 minutes later and had not put a drop of gas in it. I think he just took my car so he could run out and eat dinner. Allen also charged me a thousand dollars to complete a ceramic finish on the car. When we called to make an appointment to have the work complete he said he wasn’t going to do it. That’s theft and fraud. The manager won’t return my phone call and is complicit in the theft. So, in summary: - The car I have is overpriced garbage in constant need of costly repairs. - The company is willfully violating Georgia State Tax laws. - My salesman is a habitual liar. - The manager could care less about your complaints. - Customer service is a joke. - The dealership sells additional services which they refuse to complete. - I COULD NOT BE MORE DISSATISFIED. Buyer Beware!!!!! This place is a scam (in my opinion) and needs to be closed by the state for deceptive practices and theft. The fact that they even have a business license is beyond my comprehension!

Purchased a vehicle from this company and within 24 hours it was in a garage requiring major transmission work. After going back and forth with them for 9 weeks they eventually cut me a check for $300 towards a $4400 repair bill. I would not go back to this company if it was the last car dealer on Earth and I strongly recommend that you think twice before doing business here.