Levittown Ford

We purchased a 2024 Ford Mach E from Levittown Ford on 6/9/25. We were encouraged to pay $500 for the level 2 charger and were told it would be sent in the mail within a week. After many phone calls, we still hadn't received it. At one point, we were told that it would be supplied by the installer, which was clearly not true. (The installer laughed at this when we told them.) We finally contacted Ford directly; they contacted the dealership, and the charger arrived promptly on 7/10. This was a big purchase for us, but it seems this dealership is more interested in making the deal than maintaining a happy customer relationship.

Was a no nonsense sales experience. No unexpected fees or xxxxxxxx. Highly recommend. One thing that can be worked on was closing took too long, but otherwise honest and fair transaction.

Matthew helped get me into an Explorer ST, and I love everything about it. The whole process was simple and Matt had answers to all my questions. I gave him what i was looking for and he delivered!

Everyone at this dealership was welcoming, kind and respectful - not pushy. Highly recommend. Matthew Monahan is the best, definitely ask for him.

Matt helped me get into a Bronco Sport and went above and beyond to make it work! He is Super helpful, nice and knowledgeable ! I dealt with Waeil for all things financial and he was awesome to work with as well! Great dealership and buying experience!

Bought a used Ford Raptor there and very happy with the dealership. They were very helpful and would recommend them to purchase a vehicle

I am writing to express my extreme dissatisfaction and disappointment with the deceptive practices I encountered while leasing a Ford Bronco at your dealership. I specifically requested a Ford Bronco Outlander but was given a Bronco Outer Banks instead after signing the lease. There is a clear difference in size between the Outlander and the Outer Banks that I was given. It was dark when I picked up the vehicle, because of which, the size of the vehicle was not immediately apparent. When I returned the next day to express my dissatisfaction, I was told to provide additional funds, without specifying the additional amount necessary to obtain my desired vehicle. Additionally, throughout the process, the salesperson assured me that maintenance and coverage would be provided for the entire lease term. However, after signing the lease, the manager contradicted this assurance, stating that the maintenance and coverage would only last for one year. This bait-and-switch tactic is unacceptable, leaving me feeling misled and exploited. Such actions reflect poorly on the integrity and professionalism of your dealership. When a person walks into a dealership, there is an expectation that they will be treated fairly and respectfully. The sales force employed at your dealership lack integrity and honesty in their practices, as I am now stuck in a 3-year lease in an undesired vehicle, which I am certain, is a vehicle that you simply wanted removed from your lot. Further, I specifically requested a 2-year lease term but was told that it could not be obtained. I am certain that I am not the only complainant as the deceptive practice was presented so seamlessly. I am hereby sending a copy of this letter to the Attorney General of the State of New York and the Mayor of Hempstead.

Turned in my 2022 Explorer for a new 2025. Luis and the Levittown team make it one of the easiest transactions. Luis got me a great price and the vehicle I wanted. They took care of everything. Delivered the car on time.

They were great from the start until the end the guys were great. Thanks you Matt and Eric for taking care of me.

Working with Zaid on a remote purchase was an exceptional experience. He's communicative, honest, and attentive to the smallest details and requests. Attributes that are appreciated in-person, but essential when working from afar. I can't recommend Zaid enough; I hope Levittown Ford acknowledges his contributions. Thank you Zaid!