Levittown Ford

We had a great experience buying our Ford Expedition MAX. Frank did a great job taking care of us!

I went to your facility to have my A/C serviced and perform a recall on the suspension. I had an 8:30AM appointment which I showed up 15 minutes early... for. I sat with my service representative, Nick Brown, detailed the reasons for my visit. He said he understood everything, and he would call me as soon as my car was ready. My issues are as follow: 1. I was called at 4:05 PM to pick up my truck. Nick said the truck should be ready by 5:00 but if it's not I won't have to wait too long. I told Nick I would do my best to be there by 5:00 I was waiting for my son to pick me up in Baldwin and would go there right away. I got to your location at 5:06 walked towards Nick's station to let him know I was there. Nick heard me call him, he never turned around to greet me and just called out to me, "go to the cashier and pay." I thought that was rude. so, I paid the cashier and went to get my keys from Nick. Nick told me what was done to my truck and dismissed me. 2. Two days later I start getting errors on the truck?s display about the suspension system. I called Nick told him the problem and sent him an emailed with a video of the screen displaying the problems. I dropped my car off Friday at 7:15AM. I never received a call from Nick directly, instead a person named Frank called around 10:30 AM and repeated to me what I heard Nick telling him in the background. Why Nick would do something like that, I don't know but I found it to be very unprofessional. Frank told me my car would not be ready until the following week Tuesday or Wednesday. I asked him to do all he could to have my car ready my Saturday because I was going away for the Labor Day weekend but if it wasn?t possible to have the truck ready, inform me of what the issue is. Saturday, I called multiple times to speak with Nick and I was always forwarded to his voice mail where I left messages that were never returned. Finally, around 3PM Saturday I decided to have my son drive me to shop to see what was going on since Nick wouldn't call or return my messages. When I got there, there were no other customers in the waiting room or speaking with the reps. Nick was sitting at his desk going through his phone. I asked Nick if my truck was ready. He said it was parked in the back that the mechanics had cleared the fault messages. The truck had been driven and the messages did not reaper. He said he was going to drive it at some point to see if the messages would reaper. I was so upset to see Nick just sitting at his desk so casually that I told him to release my truck because I felt that my needs were not taken seriously. This is the first time I go to your facility for service and it will be my last. This experience has left a bad taste in my mouth about your service team. Attention should be given to the way customers are being treated at your shop. I know you understand that customer service is at the core of your business.

Sean Accetta and staff always know whats best for my truck. Updated each day until my truck was completed. Supplied a loaner vehicle while mine was being... repaired. Thank you Levittown Ford truck service.

No appointment needed. Quick lane service was done in padded quick. Great customer experience

Initially me review of Levittown Ford was going to be different then the review I am leaving now. That is all due to the General Manager Bill Ballan. My... niece brought her car in for some mechanical issues. After receiving some miscommunication from the Service Dept. she became upset which lead me to do a quick google search. With each review I saw Bill respond so I decided to call him. Even on the holiday weekend he responded very quickly and with open ears. He was extremely friendly and professional and willing to help. He promised a return call by 12:15 and I recieved the call at 11:45. He worked with the service department and the car was done by 4:30 p.m. not the weeks she was told it would take. I would recommend Levittown Ford to anyone and anyone that has any issues should reach out to Bill. I have no doubt he would step in immediately and make sure you are taking care of. Thank you Bill. You are amazing.

Initially me review of Levittown Ford was going to be different then the review I am leaving now. That is all due to the General Manager Bill Ballan. My... niece brought her car in for some mechanical issues. After receiving some miscommunication from the Service Dept. she became upset which lead me to do a quick google search. With each review I saw Bill respond so I decided to call him. Even on the holiday weekend he responded very quickly and with open ears. He was extremely friendly and professional and willing to help. He promised a return call by 12:15 and I recieved the call at 11:45. He worked with the service department and the car was done by 4:30 p.m. not the weeks she was told it would take. I would recommend Levittown Ford to anyone and anyone that has any issues should reach out to Bill. I have no doubt he would step in immediately and make sure you are taking care of. Thank you Bill. You are amazing.

I have been purchasIng 2-4 vehicles a year For the last 10 Years For my company- by far the worst dealership I have ever dealt with- sideways dealings... - numbers Change at final minute- and many after the deal fees- not an honest group and obviously don?t care about repeat business.

Extremely disappointed with incompetent service department. Brought my 2016 platinum F-150 in Friday 7/17 at 7am (schedule appt.) to evaluate sync touchscreen.... 4 days later on Monday 5pm I call for update and I?m told it has not even been assigned to mechanic. On my way to pick up truck (did not want them to service it any longer) was called by them and informed that they damaged the drivers door and it now requires body work. I was promised by manager it would be done by Friday(7/24). Did not get my truck back until 8/14, 4 weeks later! To add insult to injury my $250 pair of Ray-Ban aviators were missing from my truck when I picked it up. I will never patronize Levittown Ford service again.

worst of all , save your time and money . there are really cool people there but not everyone is honest. double check all work and prices.

Horrible ! PLEASE DO NOT GO TO THEM FOR SERVICES !!! I went in because my backup camera not showing the proper view, instead of fixing the issue they... made the navigation and rear view assist disappear. Also charged me $3K for a part that I was not having any issues with. Here's the best part I went to shop couple of blocks from them and they advised me the camera is slightly bent which is why I'm not getting proper view and told me it will cost 100 bucks only. ordinary repair shops can find out the problem but Levittown Ford Techs with "experience" couldn't. Disgusting ! Disappointed! Dissatisfied!