They responded to my email quickly although the vehicle I was inquiring about was sold. They even offered me alternatives. They continue to send me deals.
Mr Bill, Brian and Kevin were awesome! I came around 5:30 and they stayed late to help me purchase my car! I have told my friends and family about them... :)
Excellent service. I inquired about an online vehicle and the response was quick and professional. Haven't purchased yet but will definitely return when... I am ready to buy.
We just bought a 2013 Touareg from Southpoint VW and it was the best car buying experience we've ever had. This is our third VW and Southpoint was the... best dealership we've dealt with. Our sales man Bill Rinehart was unbelievable and worked very hard to get us the best deal possible. The rest of the staff was excellent as well. We're looking forward to Southpoint being our dealership from now on. Well worth the drive from Mississippi! We located the dealership and vehicle through cars.com and they provided excellent customer service every step of the way to help us decide to purchase from them. Even though we were two hours away and a little unsure about driving down there we never felt like we were a burden or that anything we asked was too much. They jumped through a lot of hoops to get us to give them a shot and then sealed the deal when we got there.
My after many miles and many years together, my time with my beloved Jetta S was nearing its end, so I began looking for my next car while I could still... get a decent amount on trade-in. I'd done my research, and I was pretty certain I wanted a Jetta TDI. I came here looking to test drive and get a feel for what I could expect options-wise for said future purchase. The contrast between purchasing my first Jetta and this one was unbelievable. It had to be the least pressure I've ever experienced with any purchase, much less with a vehicle. Jeff also didn't play any games when offering a fantastic deal, either. Rather than treat me like I had no idea what I was talking about because I happened to be a woman, he listened to what I was looking for when it came to performance and didn't try to sell me a 'cute' car or one with features I didn't want and knew I wouldn't use. I was treated with the utmost courtesy and respect, and I was out of there driving my new TDI within a few hours. Throughout the entire transaction, the emphasis was placed not on closing the sale, but making sure that I was satisfied and comfortable with my purchase. While my last experience with the finance department at a car dealership left me wanting to get out of there as quickly as possible, Oliver was fantastic at explaining exactly what my contract entailed and how my financing would work. Any question I had was answered thoroughly and thoughtfully, and I absolutely could not be happier with my car or my experience. Not only that, but I was given an excellent deal on my trade, and I'm comfortable that my Jetta S will find a great new 'home.' Two days later Greg sent me a text message to make sure I was satisfied, and I was more than happy to give a glowing review. If you're in the market for a VW, please do yourself a favor, save yourself a headache and great deal of time, money, and sanity and go see these guys. I can't speak highly enough of them.
I was contacted quickly by a sales representative. He responded to a few of my questions and invited me to take a test drive. I wound up having my head... turned by another car at another dealership, which I eventually bought. If that had not worked out, I would have pursued the one at Southpoint further.