Jim Shorkey Mitsubishi of North Huntingdon

When I purchase my Mitsubishi outlander from this dealership I was told I would get three free oil changes with my purchase now they are advertising two years free oil changes with the purchase this is a lie apparently in fine print it states if you don't exactly make the oil changes on the exact date they're due then this deal is void, The cars are not so delicate that if you miss it but they'll be problems down the road if so they need to be manufacturing a better vehicle people are hard on their cars and they can't always get to a dealership to change their oil when it is exactly due, Plus they use synthetic oil in these vehicles and synthetic oil can go longer than 5,000 mi so they're full of xxxx, I will never purchase a vehicle from this dealership again, I don't deal with stupid games I told them from day one exactly what I expected, and they have now fell short of my expectations and I will find another place to purchase vehicles from in the future they have lost a customer that was loyal to this dealership because of their service department. I don't remember the employee's name but he's the only man that's ever sitting at the desk of the service department, his condescending and a jerk they should really consider removing this individual from their service department so that they don't lose any more customers. The vehicle overall is a good vehicle I've had little to no problems with it since I buy it The only issues I experience is a few electrical glitches sometimes with the radio video console and it didn't want to connect to my wife's iPhone 16 when we first bought the car but now they have upgraded the system and it accepts iPhone 16. The car itself is a little small a little more compact than I would have liked next time I'll buy a larger vehicle unfortunately Mitsubishi doesn't make anything larger so I'm guessing my next vehicle will not be a Mitsubishi.

Love the people and the service is great! Bethany in the service department is amazing!

Hi Carolyn Wofford here: I recently visited J.S.Mitsubishi N Hills Dealership (Service & Parts Dept.) The customer care & service provided by Chris-Mgr & Jason-Parts Dept. is very much appreciated. They are Awesome, Professional, Timely, Knowledgeable & (ON POINT) answering my questions & advising me the best way to proceed in the care of my car. (Two Jewels on the Crown). From a Satisfied Customer 100% Thanks. C.W.

I recently had an extremely positive experience at Jim Shorkey Mitsubishi in North Hills. Having just retired, I was interested in a small hatchback and eventually they set me up with a pre-certified 2021 Mirage with about 50,000 miles on it and I got a great price. The process was seamless from my initial outreach to the General Sales Manager Bill Driscoll via email to this person then setting me up with John Barbour as my official sales representative. John was great, very attentive, and offered excellent customer service. It’s just great to have a dedicated person walk you through everything related to the car and contract and also provide honest estimates of how long the process takes. Most importantly, John was very patient and extremely helpful when we encountered a couple of very minor issues. Kudos also to the whole team I dealt with, from Melisa who greeted me in such a friendly manner to Corey Davidson (Sales Manager) and Dakota Carson in sales. Lastly, its’ definitely worth noting that they have a very collaborative and friendly culture, and there’s obviously a priority there to building a sense of community. I know how corny and cliché it sounds to describe a business culture as “family-like,” but it is nice to engage with people at a business who genuinely seem to like each other and enjoy providing exceptional service to customers. Definitely check out this dealership. Marty

Outstanding Standing Sales team (Eric Kenney), went above and beyond and his knowledge of vehicle PHEV Outlander. I have purchased many vehicles and been to many dealerships, never meet more of wonderful team of folks. I highly recommend Jim Shorkey, Youngstown Mitsubishi. I even meet Jim, himself.

Non pressured. Tried to show me several models to my preferences. Should have negotiated more for a better price.

The people we delt with were very personable and professional very nice selection of vehicles and very good trade in price couldn't be more pleased

Great salespersons the service was great all around positive experience I would rate them number 1

I love buying and the service at Jim Shorkey. They are very friendly and the service department is knowledgeable and does not recommend services you don't need.

They treated me fairly and with dignity I would highly Recommend Tim Piechowicz and Jim Shorkey Gave me a fair deal buying my vehicle